Redbox Instant seemed like a great idea when it launched at the beginning of 2013. A partnership between Redbox and Verizon, the service planned to compete with Netflix while offering one thing that Netflix couldn’t: bonus instant DVD rentals from Redbox’s in-person kiosks. It seemed like the two services could coexist happily. They couldn’t. Redbox Instant will shut down tomorrow night, at 11:59 PM Pacific time. [More]
Movie and game rental kiosk company Redbox is considering another price change to its DVD and Blu-Ray rentals. They’re testing out new pricing schemes in different markets, presumably to figure out which pricing scheme consumers hate the least. In the market where reader Dave is, in Salt Lake City, Utah, they’re trying the price points of $1.50 for DVDs and $2 for Blu-Rays, a price hike of 30¢ and 50¢ respectively. [More]
Do you have any gift cards sitting around that you would rather turn into cash? Now that I’ve mentioned it, do you want those gift cards gone right now? Coinstar will be happy to make that happen for you at any of their more than 400 instant-gratification Coinstar Exchange kiosks. [More]
When you scan your credit card on a Redbox kiosk, the system prompts you to type in your zip code. That’s to verify that you’re you and not someone who picked up your credit card on the sidewalk and decided to go crazy renting DVDs for $1.20 per night. Right? Well, maybe not. [More]
We’ve shared with you before first-hand accounts of what happens when you’re the victim of a Redbox scammer. These are people who copy a barcode and illicitly return a game or movie’s case without the disc inside, leaving the next person to check it out sad and disappointed, holding only a piece of paper. [More]
Entering the already busy arena of online streaming video services, Xbox 360 announced yesterday that it’s teaming up with Verizon to offer the company’s Redbox Instant Video exclusively on its gaming consoles. It’s always good to have options, and it seems companies are going to continue coming up with competitors for Netflix, Hulu and Amazon’s video services. And when companies compete, we win. Hurray! [More]
Ian was annoyed. He sent us this photo while on hold with Redbox to complain. “Some jerk replaced the disk in the case with a paper photocopy so the return code could still be read,” he wrote. Well, that’s an evil trick. And not foolproof: Redbox knows who had their discs out at any given time, and also happens to have their credit card numbers. Once Ian got through, he explained what happened, and also how Redbox tried to make this up to him.
Sure, finding a Redbox kiosk in your neighborhood might be pretty easy. But going anywhere to get a movie, even as far as your mailbox, much less getting in your car to drive somewhere, is so 2009, right? That need for instant access to movies is what’s leading Redbox owner Coinstar to hook up with Verizon to launch their very own video streaming service, set to debut later this month. [More]
I used to love driving to Blockbuster Video to pick out a horror film for scary movie nights in high school with my pals, perusing the aisles and deciding whether or not we really needed a bajillion-pound box of Raisinets. But although physical movies are still more popular than digital, Blockbuster is a ghost of its former self and rentals are on the wane in general, which could mean the beginning of the end for all kinds of disc rentals.
Joe lives in a pretty rural part of Vermont. Rural living has many advantages, but one disadvantage that you may not have thought of: low density of Redbox kiosks. Which is fine. You only need one, after all. Unless you’re Joe, and that one kiosk in your town has broken down. Your movie is due, and the nearest working box is fifteen miles away and in a different state entirely. We’ve discussed the customer’s responsibility when it comes to broken-down Redboxes before, but how far does that responsibility extend? Driving an extra thirty miles to avoid a $1.50 daily charge on a DVD might seem like a false economy, but maybe that depends on your schedule or on your gas mileage.
Redbox isn’t taking Walt Disney Studios’ 28-day delay policy on its DVDs sitting down, no siree. It’s cutting out the middleman and heading to retail outlets and the Internet, buying up copies of John Carter and stocking its kiosks instead of waiting 28 days to rent the flick.
UPDATE: Redbox has issued a statement to Consumerist explaining why they are only renting out the first half of the game.
Being an early adopter of something has its privileges and its disadvantages. Chris joined Gmail early enough that he gets to have an address that consists of his first two initials and his very common last name. That’s pretty neat for him, but has led to a really annoying case of mistaken identity. He keeps getting someone else’s Redbox receipts. A person who has a similar name, but lives in a different state and rents from Redbox an awful lot. The good news? Redbox has a solution for this. Kinda.
Nathan didn’t know who it was replacing Redbox DVDs with ripped and burned copies in his city, but he approved. Kinda. He like pirated copies better, without all of the un-skippable trailers and other nonsense that studios cram on DVDs. “I don’t know who this vigilante is, but I’m thankful for him,” he wrote. Only there was no vigilante stealing discs from Redbox en masse. This Sony DVD-R with the movie title written in felt-tip pen is an official, legal copy of “The Girl with the Dragon Tattoo.”
Lindsay rented a DVD from Redbox, and kept it longer than planned. Except her card on file was closed, and they couldn’t charge the extra rental fees to it. Can they take her payment over the phone? No. They aren’t set up to handle this situation, and don’t particularly want her money.
In an attempt to woo Netflix customers who want either streaming video, DVD rental or both, Verizon and Coinstar’s Redbox have joined forces to provide a new video service. The way they made the announcement, seems like they’re kind of saying, “Yeah, we’re not going to be Netflix, so, pick us!”