A new holiday season ad from PayPal aired across the UK during “The X Factor,” peak family-viewing time. Its premise is simple: two brothers wait to sneak glances at their Christmas presents as their parents bring them in the house. The ad has drawn hundreds of complaints to the national ad watchdog because it ignores the existence of Santa Claus. No, really. [More]
When a customer’s chargeback scheme left one PayPal customer down $1,500 and without the pricey headphones that they had sold, the person who sold the headphones was understandably upset. It’s wrong to rip anyone off, but they’re an individual seller rather than a faceless corporation. PayPal reduced the amount that this person owed to $700, but that was still $700 more than they really owed anyone. What’s a consumer to do? In this case, post to Reddit. [More]
Reader Phil sells on eBay, and has a specific e-mail address that’s only for use with PayPal. The only people he has given this address to are eBay/PayPal itself, and to his customers. That’s why he was surprised to receive a phishing e-mail specifically addressed to his business name and his PayPal address, and wondered where the baddies got it. [More]
Justin uses Paypal’s mobile check deposit feature, because that’s a service that his credit union doesn’t offer. He wasn’t happy when he received an e-mail from the company yesterday saying that they would be discontinuing the service. Then he saw the end date: Sunday. They were yanking the service with no warning. [More]
Let’s say that you owe a friend money, but you can’t just hand them some cash and call it a day: your friend lives in a different state. What is the easiest, most cost-effective, and most importantly the fastest way to beam money from one person to another? Over at the Wall Street Journal’s Marketwatch, staffers decided to race four different services and see how they differed. [More]
Frauds and scams are awful and when it comes to your money, of course a service like PayPal is expected to protect customers from such shenanigans. But the company’s infamous process of filtering frauds has also proven difficult for customers trying to prove they actually are who they are in the past. That’s all changing now, says PayPal. [More]
What’s an average citizen to do when getting a mortgage from a big bank or other financial institution isn’t an option? Perhaps you might consider taking out mortgages from a retailer like Walmart, or even PayPal? A new financial services study says there are plenty of people out there who would be down with a situation like that. [More]
Soon, anywhere you see a Discover logo, you’ll be able to use your PayPal account to buy everything from coffee to clothing in 7 million retail locations across the country. PayPal has been all about expanding its offline presence, and this next step is a pretty big push in that direction.
Someone bought a pair of sunglasses from Nataly on eBay. That happens. Usually it’s a good thing. The problem for Nataly was that the buyer claimed to be unhappy and wanted to return the sunglasses, even though she had a strict “no returns” policy. Thanks to eBay’s strict pro-buyer stance, she was ordered to send the customer a refund. In return, they sent her a package back. That package did not contain the sunglasses.
J. is stuck between two commercial titans and regular Worst Company in America contenders: Walmart and PayPal. After he returned a defective tablet for a refund, Walmart held on to the money. J. filed a PayPal dispute, and has been told to drop the dispute in order to get a refund from Walmart. PayPal says not to drop the dispute. Who should J. trust?
During his misspent youth, Jake’s PayPal account was frozen. He tells Consumerist that it was due to “suspicious activity” that he knew nothing about and that Paypal/eBay never identified. He was never able to prove his identity to their satisfaction, and PayPal apparently didn’t want a no-good ruffian like him as a customer. Even if they never told him what it was he did that was no good. Half a decade later, as a responsible adult with a real job and a good credit score, he bought something on eBay and set up a new PayPal account to pay for it. Not so fast, Jake! They shut down this account, too, and blocked his credit cards from use on eBay…and still won’t tell him why.
When you go to the eBay Seller Information Center section about how to accept payments, there is no mention of any other payment service than PayPal, which as you likely know, is owned by eBay. This oh-so-close relationship is at the core of a lawsuit against the online auction site.
For so long, PayPal has been a convenient way to make payments online (so long as you don’t care about things like customer service or getting your payment disputes settled or even responded to). But the company has been edging its way into real-world retailing, especially through its Home Depot partnership. And today PayPal announced its plan to go whole-hog in this sphere with 15 new major retail partners.
In past reader stories posted to this site, we’ve learned that if you you use PayPal to buy an item from Target online, then later return it, you’re only going to get store credit back. That’s cool if you shop at Target a lot, but not so cool if you don’t. Now Bethany has discovered an exciting and infuriating variation on this concept. If you order something from Target using PayPal and it’s never delivered, sure, you’ll get a refund. In the form of an e-gift card to Target.
Instead of schlepping small checks she receives all the way to a local bank branch, Robin likes to use PayPal’s smartphone check-capturing service and deposit the funds in her PayPal account. That’s a pretty neat trick…at least until two checks went missing entirely in PayPal’s system, and no one can tell Robin where they went because the check-cashing services are handled by a third-party vendor, not PayPal itself.
Shawn runs a small reptile business, selling habitats, supplies, and animals. A customer’s purchase of a $500 snake went smoothly, with payment via PayPal and a critter off to a happy new home. Then the buyer reported the transaction to PayPal as fraudulent. They ruled in the buyer’s favor after an “investigation” that didn’t include talking to Shawn, and took back the $500. Voil√† – free snake.
Which is mightier: bricks and mortar or bits and bytes? That age-old question will finally be resolved on the blood-soaked ultrasuede floor of the Worst Company In America Ellipse of Evil.
Two weeks ago, 32 of the nation’s worst businesses entered the Worst Company In America Battledome Nonagon, hoping to prove they could out-twit, overcharge and outlast the others to ultimately be named the Worst Company In America 2012. Two dozen companies have since been fed to the shark-eating robot piranhas and only eight remain with a chance to be crowned with the Golden Poo.