Edward leased a Mercedes-Benz, only to wake up two weeks later to a tow truck taking it away. It was the repo man. And when he comes, he doesn’t leave empty-handed.
Wisconsin’s lemon law for cars is pretty strict. If a customer demands a refund on a newly bought car that won’t run and can’t be repaired, the manufacturer has to comply within 30 days or pay double the purchase price plus legal fees. Marco Marquez has been fighting Mercedes-Benz for 4 years now over a $56,000 E 320 he bought in 2005 that immediately stopped working. He says the company deliberately stalled on giving him the refund in time, and last week a judge awarded him $482,000.
Last week, Mercedes showed a bunch of journalists some new safety features it’s working on to prevent deaths in the event of a car crash, and BNET describes them. I hope you like air bags going off all around you–the demo even has air bags for the car. Sadly, the people-scooper feature–something about when you hit a pedestrian, the car “scoops” the body onto the hood and keeps the person there, probably so that his screaming can alert you that you’ve been in an accident–will only be available in Europe.
Wondering which car brands are the all-around best? According to the Automaker Report Cards published in Consumer Reports’, Annual Auto Issue, 4 of the top 5 brands are Japanese, with no US car makers making the list — even though there was a 4-way tie for 5th place. Ouch.
Consumer Reports just did a study about car brand perceptions, so we thought we’d compare the top 10 most highly perceived brands to their list of the most reliable car brands.
Last week, DaimlerChysler CEO Dieter Zetsche went unannounced to a German MercedesBenz dealership, only to have the receptionist have him cool his heels for 45 minutes. He eventually asked to speak to the manager and was told he was busy.