The employees at his local Lowe’s store were pretty great, reader Tony tells us, but ordering his stove online with multiple store gift cards wasn’t such a good idea. When he hit “Submit,” the order didn’t go through, and the Lowe’s customer service buffoons weren’t able to tell him what had happened. A visit to the local store resolved the situation, resulting in the actual delivery of the stove. Which was damaged.
In Paula’s letter to Consumerist, she said something unusual that caught our eye. She sincerely wished that she had ordered her new dishwasher from Sears rather than Lowe’s. What makes a person express such crazy desires? She had assumed that the “delivery date” displayed for shoppers on the Lowe’s site stood for the date that the appliance would be delivered to and installed in her home. Not quite.
When the dishwasher that Greg bought at Lowe’s broke down after a failed repair, he called up the store. A manager instructed him to bring the appliance, which was covered under an extended warranty, in to the store and they would exchange it for one that actually worked. Only when he brought it in, the employees on duty treated him “like a criminal” because he had lost the receipt in a recent move. Wait, don’t appliances have serial numbers that they can use to look up warranty information? Nope.
Lori’s front-loading Whirlpool washing machine is broken, and has been since the end of November. This would be less infuriating if Lowe’s hadn’t sent six large boxes of the wrong parts to her house, as well as two repairmen who can’t do anything because the correct parts still haven’t shown up. She wrote to Consumerist in what is clearly a laundry-induced rage.
Lowe’s seems to have jumped right from the frying pan into the fire, amidst a controversial move to pull its advertising from a show on TLC about American Muslim families. So far at least one legislator is calling for a boycott of the store for doing so.
It’s hard times for hardware folk, with Lowe’s announcing that it will slow growth while closing 20 stores and leaving nearly 2,000 people out of jobs. The company shut down half the stores already and plans to whack the others within the next month. It still plans on growing, opening 25 more stores this year, but will open only 10 or 15 stores a year starting next year rather than the 30 it previously planned.
Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That’s a lot of plywood, nails, plaster and everything else that will be needed for repair. It’s also a lot of coffee for beleaguered consumers.
Do you line your oven with foil? Rae does. She always has, and her parents always have. It’s such a normal thing to do with an oven, it didn’t occur to Rae not to do it. She lined her oven with foil, then popped a frozen pizza in there on the first night after it was delivered. The foil melted the interior oven surface, and now Samsung tells Rae and her husband that they’ve voided the warranty.
Which retailers are best at preparing for major disasters? According to some experts, big-box chains like Home Depot and Lowe’s earn high marks for responding rapidly to blizzards, tornadoes and hurricanes. Then there’s Waffle House, which FEMA administrator W. Craig Fugate cites as being one of the indicators he uses to determine whether a community has recovered from a disaster: If the restaurant is open and serving a full menu, things are okay.
Eric’s dad bought his kitchen renovation from a local Lowe’s store. What he didn’t know is that to wander in and buy services like this from a big-box home improvement store, you personally are in charge of the comings and goings of the different contractors, and must know enough about construction to make them come in the right order. Funny, I thought that was the entire point of going to a big-box store and hiring them to install everything for you.
“Hi STEPHEN,” said the e-mail intended for new homeowners that Steve received from Lowe’s. “Get settled in with up to $400 cash back on Whirlpool Gold Kitchen Appliances!” How thoughtful of Lowe’s to tempt customers with a great rebate offer… that ended two months ago.
Stories like the one we heard from Consumerist reader James S. just make us flat-out exhausted by the time we’re finished. In this case, it involves a lengthy ordeal with Lowe’s as James and his wife try to get a new floor installed.
W. warns us all: don’t buy expensive tools and the Master Protection Plan that goes with them from Lowe’s. If you do, keep the receipt somewhere that you will absolutely not lose it, like a fireproof safe or stapled to your forehead. How does he know? It all begins with selling a used saw that originally came from Lowe’s.
Remember those stories about the drywall sold and installed by big American chains that turned out to be contaminated by noxious sulfur smells? Well, now Lowe’s has upped its max payout for affected homeowners from a max of $4,500 in cash and gift cards to $100,000. Replacing the amount of appliances and other possessions irreversibly tainted by the horrid smell can easily reach that one-hundred grand mark so this is a step in the right direction, and lays bare how paltry Lowe’s initial offer was. It’s just business, baby, stinky, stinky, business.
An anonymous reader who once worked installing as an installer for Lowe’s shared some very helpful advice with us: you probably shouldn’t go to a big-box store for your deck-building and window-installing needs. Why is that? Let him count the ways.
Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now?
Roman shades and roll-up blinds have become the drop-side cribs of the home decor world. They’re a known risk and there have been industry-wide recalls, and yet they continue to be made (shoddily) and sold… only to be recalled. This time, it’s Lowe’s Home Centers recalling just about every Roman shade and roll-up blind it’s sold since 1999.
Home improvement retailer Lowe’s went on Facebook and invited all of its friends to a totally awesome pre-Black Friday party late Thursday night and early Friday morning. Like all really fun parties, too many people showed up and things got out of hand. Which is to say that the doorbuster item, a KitchenAid stand mixer at 90%, sold out quickly, and took the store’s entire site down with it.