A few years ago, we shared the news that a company had placed do-it-yourself key duplication kiosks in some 7-Eleven stores in New York City. Since then, key kiosks (keyosks?) have expanded across the country, and the company that we wrote about back in 2013 has announced a deal with home-improvement megastore Lowe’s. [More]
Jon snapped this photo of what he called an “amazing Lowe’s sale” and sent it along. Indeed, it’s pretty amazing, if by “amazing” he actually meant “pointless” and “stupid.” [More]
Maybe this “Nightmare Before Christmas” holiday mashup thing is becoming more popular in retail decor. It’s starting to grow on us, we have to admit. Maybe this should continue to be a thing, like Hobby Lobby’s Halloween trees. [More]
“All for Fall,” say the signs on the seasonal displays at Dave’s local Lowe’s. Well, he lives in Florida, so it’s not like he needs fireplaces or leaf blowers. But last weekend he was horrified to see…in mid-September…Christmas trees.
Once upon a time, Lowe’s matched coupons from their competitors. Back in the day, Brandon’s dad used to do this all of the time. By “back in the day,” we mean “a couple of weeks ago.” But now Lowe’s can’t handle something so complicated. At least, not at the store where Brandon’s dad lives. Instead of a discount, he just got yelled at. [More]
Warranties can be very complicated things. Jennie and her husband have an over-the-stove microwave that they bought from Lowe’s, and they happen to have bought an extended warranty for it. A pricey one: $100 on a $300 appliance. They needed to call in this warranty after only a few months.
You know that stuff, it’s green and grassy, and you put it on the ground to cover dirt? Lowes and other home improvement stores, well, they call that “sod.” But it really makes much more sense as “Earth Fur.” Just like a ceiling fan should logically be called, “Spinny Windy.” If only someone would go around stores and replace those boring, non descriptive signs out for better ones.
Daryl left his grill behind the last time he moved, which was very sad. Now he’s a homeowner and wanted a new one as the grilling season kicks off in the Northeast, where he lives. Still in the box. To assemble himself. If you’re a longtime Consumerist reader, you see where this is going. [More]
A Sacramento woman ordered a beautiful new front door for her house: shiny white with brass fittings and a window up top. It was a very nice-looking door, and that’s what was on the estimate she received. It wasn’t the door the installers actually brought to her house and installed in the front of her house, though. That part’s no problem: they just need to come by and replace it with the correct door, right? None of this would be a big deal at all if they didn’t want her to pay for the second installation herself. [More]
Cody had a Visa gift card, and he used it up to buy a grill, ordering online from Lowe’s for in-store pickup. He didn’t say where the gift card came from: maybe it was a present or he received it from a rebate. It doesn’t really matter. He used it for only part of his purchase. The problem came when he forgot to pick up the grill and other items that he bought for almost a month. The store where he was supposed to pick it up no longer had it in stock, but they couldn’t transfer the purchase to a different store. He needed to get a refund for the grill that he had ordered online, then buy it over again at another store. Easy enough…if he hadn’t used up the prepaid card and then tossed it out. [More]
How much bug spray does one household need? Wasp stings hurt, so it’s a good idea to stay protected. Even if buying a two-pack costs more than buying two individual cans. You know, safety. And volume pricing. Important things.
The funny thing about returning an item at a store? You have to have purchased the product in the first place. Cops say a man’s theft was flushed out quite easily when surveillance cameras at a Pennsylvania Lowes caught him grabbing a toilet and bringing it directly to a cashier to return it.
When it’s a 75-foot hose you’re after, that’s what you’re going to buy. And if you’re after a 100-foot hose, you’re not going to buy anything else. At least, that’s what this pricing scheme for Neverkink hoses makes clear, since the prices are the same for different lengths of hose.
A man in California says that what should have been the simple exchange of a leaf blower at his local Lowe’s store instead blew up into an incident that involved a Lowe’s staffer allegedly using anti-gay slurs and threatening the customer and his partner with physical violence.
Pull up a stepstool, park your kid’s stroller, and let’s sit down with some Trader Joe’s chicken breasts and Walmart mac and cheese, with Sienna Bakery macademia nut cookies: it’s time for the Recall Roundup. Oh. All of those things have been recalled, really?
Bree was really frustrated with the way Lowe’s was treating her parents after they purchased a new screen door and installation service from their local store. She decided that it was time to fight back on her parents’ behalf, arming herself with contact information for chain executives. She e-mailed them a clear, concise recounting of events, and waited. She didn’t have to wait long: Lowe’s executive customer service team were on the phone to her mom within twelve hours, and a day and a half later someone was at her home, measuring for a new custom screen door.
A few years ago, Justin had workers from Lowe’s come install carpet in his house. After the warranty on the work had expired, the carpet began to stretch out in high-traffic areas. Even though he’s not a professional carpet installer, Justin does have extensive experience with walking on floors, and knows that’s not how it’s supposed to work. He researched possible causes, learned that it was due to an installation error, and tried to get Lowe’s to admit their mistake and fix the problem. Here is the exciting plot twist: they did.