If you’re shopping for something for which you might conceivably need the manufacturer’s warranty, be careful where you buy it. Most people know that buying from unofficial channels like small eBay or Amazon marketplace sellers can void manufacturer’s warranties, but Chris was under the impression that Buy.com (now called Rakuten) was a totally legit and authorized retailer. Logitech disagrees. When his keyboard would no longer hold a charge, he tried to make a warranty claim, only to be told that Buy.com was a “non official vendor” and he was out of luck. [More]
Kathryn bought and installed her new mouse, and she noticed something weird. Really weird. She saw a flurry of windows opening when she plugged it in, and assumed that it was some kind of installation function. Then she visited Facebook and noticed that she had “Liked” Logitech. She likes Logitech products, don’t get her wrong, but she doesn’t Facebook “like” them. Except she did. Or someone did. [More]
It wasn’t that long ago that readers routinely wrote to us with joyful accounts of how Logitech replaced their pricey Harmony remote controls for free when something went wrong. Winning Harmony customers’ loyalty and gratitude isn’t a priority anymore, though. Along with their disappointing third-quarter results, Logitech announced late last month that they will be selling off their remote control and video security systems, and ending their lines of console accessories and speaker docks. Mike heard those tales of wondrous service from the past, and expected something similar when his replacement remote broke and needed replacing.
Here’s the problem with gadgets made of tiny pieces of plastic: tiny pieces of plastic break. They fall off and disappear. Their absence means that those gadgets no longer work Nikeros owns the Logitech G-27 racing wheel, a cool-looking gaming accessory that
currently retails for more than $200. A small part of the wheel broke, rendering the whole thing unusable. Figuring that the part would be easily replaced, he checked with Logitech for a parts list. There are no extra parts for sale to consumers: it’s buy a new wheel, or nothing.
Consumerist reader Jack was packing up his stuff to go home for summer break when he realized that the receiver for his Logitech wireless keyboard had gone missing among the boxes of stuff in his dorm. After writing Logitech to find out how much he would have to pay to get a replacement part, he got the surprising news.
Greg bought a Logitech keyboard, hoping to use it on first-person shooters. He discovered that a common shift+W+space bar combination, which apparently is often used by gamers, doesn’t work on its lower-end products.