Earlier this year, Google sold Motorola Mobility to Lenovo for $2.91 billion in cash and stock. Just three years ago, Google bought the company for $12.5 billion, but this isn’t as terrible a business deal as it might appear: while Lenovo gets the phone business, Google gets to keep the company’s valuable library of patents. [More]
We have an ongoing joke at Consumerist that Chinese consumer electronics company Lenovo is a massive anti-capitalist prank, not wanting to actually sell gadgets to consumers. Customer service issues aside, this week Bloomberg Businessweek speculates that Lenovo is more savvy than any of us might have thought, assembling a dream team out of cast-off brands and companies that no one else wants. [More]
Reader Chris now says that he should have known better than to buy a Lenovo computer. He wishes that he had realized this months ago. Life is about learning from your mistakes and all, but his computer has been stranded in Lenovo’s anti-repair depot for six weeks on “billable hold” and awaiting additional parts. [More]
After Alex ordered his laptop from Lenovo, he received an e-mail telling him that, oh yeah, there was a delay and it would ship out within a month. He bought another laptop instead. Because that’s the way the world works, Lenovo shipped out his new computer later that same day. He and Lenovo arranged things so that UPS just “sent the package back,” even though their tracking system said that it had never left the dock at Lenovo. A few days after that, they charged his credit card. Then things really got annoying. [More]
Alejandro wants to buy a Lenovo Thinkpad, but Lenovo doesn’t think he should have one. Well, that’s not quite fair: maybe it’s nothing personal about Alejandro. All he knows is that he’s tried to order a computer twice in the last three weeks, and twice the order has been canceled. He contacts Lenovo, and no one will give him a reason for the cancelation. [More]
There were three parts to Nazir’s order from Lenovo: a ThinkPad Edge lapotp, a laptop sleeve, and an external DVD burner. Well, one part of the order showed up on his doorstep. That was the sleeve. The rest of it? Who knows? Lenovo personnel keep assuring Nazir that the rest of the order is coming soon. They are wrong. [More]
In theory, Lenovo is a company based in China that sells computers. Most of the time, this seems to be true: they make computers, and customers ship or bring the computers to their homes and are pleased. What happens alarmingly often, though, is that the whole process falls apart. It’s as if some people aren’t worthy of owning a Lenovo machine, and the company makes the process difficult deliberately to stand in their way. That’s what happened to Alex. Lenovo pushed back his computer’s ship date repeatedly: annoying, but it happens. Then they canceled his entire order, but forgot to notify him.
Yes, both CEOs and Lenovo are frequent targets of our posts. We generally mock CEOs for lavish pay even with dubious accomplishments, and Lenovo for a general inability to sell and support products that consumers seem to really like. Despite our branding them an anti-capitalist prank, the China-based electronics company has had a record year, and CEO Yang Yuanqing received a pretty nice bonus of $5.2 million. So he did something crazy that most of his counterparts in the US would probably never consider: he divided $3 million of that bonus up among 10,000 employees.
Lenovo’s marketing for the last few years has been built on the slogan “For those who do.” Who do what? You know, stuff. Stuff that you need computers for. Computer-needing stuff. Brad’s experience with purchasing a laptop from the company has led him to the conclusion that no one there doesmuch of anything. Which makes sense. The marketing material says that their computers are for those who do. Not from them.
Lenovo’s ordering system is set up to combat fraud. It’s a little too good at its job, though, and is currently combating John’s perfectly legit order of a new Thinkpad. What’s wrong with his address? Nothing, according to his bank. But Lenovo insists that his information is wrong and they can’t sell him a computer.
A couple of weeks ago, we shared the story of Devotee, who tried to buy a computer directly from Lenovo’s site, only to have the order canceled out from under him with no explanation why. You may remember reading this story, and so did Lenovo employees. They wondered what happened, too, and reached out to Consumerist to help Devotee and figure out why they weren’t able to sell him anything and what went wrong.
Reader Devotee would like to purchase a computer from Lenovo. A laptop, specifically, for his son. But Lenovo doesn’t want to sell him a computer. After confirming the purchase and authorizing the purchase with his credit card company twice, the order just got canceled. Did they run out of stock of this particular computer? Was his purchase flagged for fraud? Did he just catch them on a bad day? They won’t say, and he can’t get in touch with anyone who can tell him. Update: Lenovo has successfully sold Devotee a computer.
Bethany’s Lenovo laptop computer is pretty nice. At least, it is when it’s around. It keeps taking extended vacations at Lenovo’s repair depot, to the point that she had to buy another computer in order to get through finals and computerless life in general. After they held on to her machine for three weeks, she finally asked for a refund instead of getting the evidently defective computer back. That’s when they stopped returning her calls.
Patricia’s refurbished laptop from Lenovo could have used more refurbishment. It had a scratched webcam and an unbearably rattly disc drive, and she didn’t find this acceptable for a device that she had just purchased. So she tackled the issue using a time-honored consumer technique: the executive e-mail carpet bomb. Lenovo’s Executive Relations team heard her plea, and sent her a new computer to replace her refurbished one.
The Lenovo laptop that Aaron bought at Best Buy just a few months ago was clearly defective. The company admitted it, and granted him a new computer. In theory. While he was told that a computer was on its way two weeks ago, there’s been no sign of it, and no indication of when it will ship.
P.’s Lenovo netbook had a wonky USB port that would stop working when the item plugged into it was jostled a little bit. Fortunately, Lenovo’s repair center is capable of fixing problems like that. He sent the computer in, but didn’t want to pay $700 for repairs on a computer he had purchased for $400.
When you order an item from Lenovo, your item could be out of stock, backordered, shipping sometime in six months, or have falled into another dimension never to be heard from again. At least, that’s what Eamonn discovered when ordering a USB thumb drive along with a Thinkpad. Lenovo first showed an absurdly far-off shipping date, and then finally–days later–admitted that they had sold something that was never actually in stock.