We were so sad yesterday about the white-tipped shark that died after being shipped across the country to star in a Kmart commercial shoot that we weren’t even able to make any jokes about the company jumping the shark. And when we skip obvious puns, the sadness is real. Plenty of our readers expressed sadness on Twitter recently, and it seems that somber feeling goes for Kmart, as well. [More]
Companies that ship things just can’t win. If a package gets stolen from a customer’s porch: somehow that’s their fault. Kmart has apparently taken precautions against that, blocking UPS from letting UPS drivers bring packages to a depot or leave it with no signature. Bringing it to a Kmart store: not an option. She doesn’t want to stay home all day and wait for a box of jars, her neighbors aren’t home during the day, and the situation has become ridiculous.
You may remember reader Linda, who ordered a computer from Kmart with 2-day shipping as a Christmas gift for her mother. Kmart’s idea of “2-day shipping” that they charge extra for turned out to be “2-week shipping” once they actually got around to shipping the computer. That wouldn’t be so bad if it weren’t, you know, a Christmas gift, and if Kmart planned to ship it before December 24th. Based on the information in the post, the nice people at Kmart’s executive customer relations department tracked Linda down, which is impressive and only a little bit unnerving.
Caroline’s Kmart layaway order was wrong. After she placed the order online, the contract came back $92 more than it was supposed to be. Well, okay, no problem: she could just call up Kmart and straighten it out. That’s why stores have a huge customer service staff. Except for how she called up Kmart and they told her to direct her problems to her local store. For an online layaway order. She’s been struggling with Kmart for a month now. The staff at her local store have been extremely helpful, but that doesn’t solve her core problem: she’s been overcharged for an order that still hasn’t shipped after being paid in full. [More]
Linda ordered a computer for her mother as a Christmas gift on December 12th, and paid extra for two-day shipping. Unfortunately, she placed this order with Kmart, which is part of the massive anti-capitalist organization known as Sears Holdings Corporation. This company pretends to run massive retail operations, but actually exists to stand in consumers’ way when they try to exchange money for goods. At least that’s how it seems from Consumerist’s mailbox. She only learned once it was too late that “2-day shipping” meant that Kmart planned to ship the computer out on December 24th. [More]
Shopping online and looking for the best deal like a good consumer, Doug bought his Nintendo 3DS from Kmart. Part of the greatness of this deal was a $30 rebate that would (theoretically) come in the form of a gift code. Sending rebates to customers in the form of an electronic code seems so efficient, doesn’t it? Yes, we suppose it would be, if Kmart had sent the code, and if anyone at Kmart had any idea what it is that he’s talking about.
Did you preorder a Wii U from Kmart? Chris did. Well, he tried to. He paid using PayPal, and Kmart now tells him that he typed in an incorrect PayPal address, and they’re sold out of them. The funny thing is that they must have had his correct address at one point: when he first placed the order, they debited his account or put a hold on it initially. So that’s weird. [More]
Betty is trying really hard to make Kmart honor what she thought were the terms of the layaway agreement. She was supposed to pay the original price and not have any layaway fees. That’s how it’s supposed to work, right? Not for Betty, and she’s incredibly frustrated. [More]
It’s Christmas tree buying season! Alan and his wife shopped around and found a spiffy fake spruce on Sears’ website. “In stock from Kmart,” said the Sears website. Well, then, they’re part of the same company: it shouldn’t be difficult at all to go to Kmart and get them to match the Sears price. Right? [More]
UPDATE: A rep for Kmart and Sears tells us that the report we cited has it kinda wrong — right now the free layaway is only on for Kmart, and not Sears. Bummer!
Yes, it’s a story about a Sears appliance, but not about its misdelivery or problems with getting it repaired. Well, sort of. If you bought a Kenmore-branded dehumidifier from Sears or from Kmart between 2003 or 2009, unplug it right away and get in touch with the company. More than a hundred overheating units have been reported to the Consumer Products Safety Commission, and some have caught fire or melted.
Jeff needed some plastic hangers, and found some at Kmart that cost just a little more than he wanted to pay. But the odd thing was that the signage wasn’t quite right: the price given was for ten hangers, and the packages actually on the shelf contained eight hangers each. Okay, it’s not a big deal. And broken down, only a few cents’ difference per hanger. That doesn’t mean it isn’t annoying.
Picking up some great DIY tips from TV shows is all well and good when say, landscaping the garden or learning how to crochet tea cozies. What isn’t a great move is getting ideas on how to shoplift after watching Cops a few too many times, even if it’s so you can bake with your grandson.
A Kentucky man was scoping out a Kmart set to close for good, trying to snag himself some good deals on the discounted items for his own business. But while he was at the register, a thought struck him — where does all the rest of this stuff go after the store is shut down? So he signed up to buy out the store and give items to the less fortunate.
Just judging by appearances, this match-up has the feel of a strapping young heavyweight going up against a past-his-day bruiser who is clinging on to memories of his days as champ. But you never know if that elder fighter might have packed some bird shot and ball bearings in his boxing gloves.