A crying child on a flight can be a difficult endeavor for passengers and parents alike. In an attempt to create goodwill between fussy babies and exasperated passengers, JetBlue provided travelers with an unusual incentive on a recent flight: endure the cries and get a free flight. [More]
When a family from near Los Angeles traveled with their toddler to visit family on the other side of the country, they gate-checked a carry-on suitcase that contained family treasures, including their wedding album and their daughter’s baby book. Somewhere during the flight, the bag went missing or was stolen. They assumed that the albums were gone permanently, but then a mysterious car dropped the book on their doorstep and drove away. [More]
Though it’s already the only airline to offer free WiFi, JetBlue is taking it once step further and will now let passengers who are Amazon Prime customers stream Amazon’s music and video content for free. Because let’s face it, you’ve got some binge watching of Transparent to get done and those two shrill, chatty 20somethings across the aisle will not shut up about their trip to Cabo.
Anyone who has traveled frequently enough has likely had to deal with your flight being canceled or rescheduled and all the havoc that can ensue trying to keep the rest of your itinerary from being completely screwed up. But what’s a traveler to do when the airline screws up twice and cancels your ticket for a flight that you’re not even booked on? [More]
Late last year, JetBlue announced that it too would be kowtowing to investors’ demands and start charging fees for checked bags. This news did not go over well with many of the airlines’ customers, but JetBlue believes people will get over it… because they really have no other choice. [More]
There are all kinds of reasons why you might not be able to fly when you were planning to, or need to make a change in a scheduled itinerary. Unfortunately, one of those might be the death of a loved one. But now that most domestic airlines don’t offer special bereavement fares, many fliers find themselves dealing with airlines after they’ve already bought tickets to try to make changes. But because airlines don’t want just anyone to pull the “my grandma died,” often customers are finding the process of changing or canceling flights in these situations daunting, confusing, and well, a bit tacky. [More]
With most airlines going the nickel-and-dime route for amenities that had long been included in the price of a ticket, it’s nice to hear about a carrier offering something new for free… even if it may only be free in the very beginning.
If you, or your business/family/social group plan on doing a lot of traveling in the next few months, JetBlue has expanded a limited time offer on “Go Pack” packages that lock in fares for 10 flights but allows buyers to share passes with other travelers and enjoy last-minute booking.
It’s time to break out the bananas, joked Consumerist tipster Steve when sending us this story — there’s going to be a plethora of charlie horses now that JetBlue and WestJet are going along with the airline industry’s favorite trend and cutting legroom for some nonpremium seats. But if you’re willing to pay more, of course you can get extra legroom.
There’s the person you don’t want to be seated next to on a flight (snores, won’t share the arm rest, drools on your arm) and then there’s the passenger no one wants to even be on the same plane with. Federal prosecutors say a man made enough people uncomfortable on a JetBlue flight from New York to Los Angeles, including a pregnant woman he allegedly groped, that the plane made an emergency landing in Denver.
Know your rights, airplane passengers! If you’re stuck at the gate waiting to take off, you do not have to just sit there and take it, according to the Department of Transportation’s rules. JetBlue is on the line for $90,000 after failing to inform passengers that they were allowed to get off a plane stuck at the gate for hours at John F. Kennedy Airport in March.
Here’s the problem with scheduling your travel and accommodations as a package deal: if you need to reschedule or change one part of the package, you run the risk of losing other parts of the package deal. Victor used Jetblue Getaways to buy a flight and hotel package, and not a cheap one. When he needed to change his travel dates less than a week before the trip, he called up to cancel the package. Nope, said JetBlue. They wouldn’t let him cancel the stay he had booked through them at the Waldorf. That was weird, because when he called up the Waldorf directly, they were happy to cancel his booking. It’s just that JetBlue won’t give him the money back, even as a credit for future travel.
You might think you’re pointing a laser up into the sky willy-nilly where it can flash harmlessly, but some of those beams might find their way into the wrong eyes. A JetBlue pilot recently suffered an eye injury when a green laser was pointed directly into the cockpit as the plane headed to JFK Airport.
Our friends over at NerdWallet are always coming up with useful, easy-to-use tools that sift and collate financial information that is normally scattered in a lot of different places. Most of these tools involve credit cards and banking, but they’ve recently opened a travel section. A handy new tool on the site lets you calculate the fees that different airlines charge for the same options, such as checked baggage, rebooking, or unaccompanied minor tickets. This makes it easier to compare airfares that might seem cheap before you start piling on fees.
A JetBlue flight heading from Las Vegas to New York was forced to make an emergency landing because of a “mechanical indication” over the weekend, prompting an investigation by the Federal Aviation Administration. The problem with the hydraulics was so bad, passengers reported a horrible scene where it seemed like everyone was throwing up because of the plane’s lurching movements.
For almost two decades, Southwest airlines has sat comfortably atop the American Customer Satisfaction Index’s annual survey of air carriers. But not only did Southwest’s numbers slip a bit in the new list, it also ceded the lead to JetBlue.