JCPenney & Macy's Can't Stop Fighting Over Who Gets To Be BFF With Martha Stewart

JCPenney & Macy's Can't Stop Fighting Over Who Gets To Be BFF With Martha Stewart

Macy’s is suing JCPenney again over Martha Stewarts products, even though it already won a preliminary injunction against its rival to stop selling her stuff at Penney’s. This suit is trying to cast that injunction even wider and have JCPenney hand over some dough for daring to get all up in Macy’s business.

[More]

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

This E-Mail Basically Sums Up Why JCPenney May Be On Borrowed Time

Like the dorky kid in a high school sitcom who tries to change his image by showing up one day in leather pants and frosted hair, JCPenney has spent the last year desperately trying to make over its image as a place people used to get dragged to by their mom every August. But all the across-the-board price cuts, logo redesigns and iPad-toting cashiers in the world can’t cover up sheer incompetence.

[More]

Since Doing Away With Sales Didn’t Work, JCPenney Is Just Getting Rid Of Check-Out Clerks

Since Doing Away With Sales Didn’t Work, JCPenney Is Just Getting Rid Of Check-Out Clerks

If it works for grocery stores, why not try it at a department store? JCPenney is doing away with human checkout clerks and turning to self-service stands instead. You never know, perhaps the lure of a new experience will bring in customers to the struggling retail chain, since doing away with sales didn’t quite pan out.

[More]

Which Online Retailers Offer 24/7 Phone Support?

Which Online Retailers Offer 24/7 Phone Support?

One of the reasons a growing number of people choose to shop online is that they never have to worry about getting to the store during business hours, or being rushed to get out of the store when it’s near closing time. But even though almost every e-tailer is open for business 24/7, very few online stores offer around-the-clock customer support.

[More]

JCPenney Ditches President After Only 8 Months

JCPenney Ditches President After Only 8 Months

Last Fall, JCPenney’s new CEO, former Apple retail guru Ron Johnson, hired another retail biggie with a charmed resume, Target vet Michael Francis, as president. Francis was charged with the goal of righting the ship and steering JCP back on course. Continuing this nautical theme, Francis has now been put out on a dinghy and cut loose to drift in the sea of unemployment.

[More]

JCPenney's "No More Sales" ad campaign was greeted with confusion and annoyance by consumers.

JCPenney Giving Up On The Whole “No More Sales” Thing

Remember in January when JCPenney had that revolutionary idea — touted in a series of not at all grating ads — of getting rid of “sales,” and just lowering everyday prices by around 40%? Apparently, the shoppers of the world didn’t get the message and JCP is bringing back the “S word.”

[More]

JCPenney Sparks Protest From One Million Moms By Showing Two Gay Dads In Father's Day Catalog

JCPenney Sparks Protest From One Million Moms By Showing Two Gay Dads In Father's Day Catalog

Far from backing away from the kind of same-sex imagery groups like One Million Moms have protested against in the past, JCPenney is embracing gay couples once again with a new ad featuring two dads and their kids for Father’s Day.

[More]

One Million Moms Doesn't Like JCPenney Showing Happy, Married Lesbian Couple In Catalog

One Million Moms Doesn't Like JCPenney Showing Happy, Married Lesbian Couple In Catalog

One Million Moms is back on JCPenney’s case again, after the company failed to fire openly gay spokeswoman Ellen DeGeneres. The problem for OMM this time? A happy couple in the May catalog made up of two women. Shock, gasp, etc.

[More]

J.C. Penney Employee: 'I Fear We're Turning Into Sears'

J.C. Penney Employee: 'I Fear We're Turning Into Sears'

H. is just an ordinary employee of one city’s flagship J.C. Penney store somewhere in America, but tells us that since the company’s “fair and square” rebranding effort began, things are looking grim. According to H, without coupons to lure them in, the customers just aren’t coming, and quiet layoffs have begun.

[More]

JCPenney Hit With $40 Million Lawsuit Claiming They Stole Light-Up Logos

JCPenney Hit With $40 Million Lawsuit Claiming They Stole Light-Up Logos

While it seemed the little rebranding engine that could, JCPenney, was chugging along at an admirable pace, a lawsuit against the retail chain could make a bit of a kink in the tracks. A lighting design and branding firm is suing JCPenney for $40 million over their new logo.

[More]

Did JCPenney Actually Lower All Its Prices By 40%?

Did JCPenney Actually Lower All Its Prices By 40%?

Back in January, JCPenney dove head-first into its rebranding efforts by announcing it would get rid of nearly all of its short-term sales in favor of marking down everything by 40% all the time. So did they actually follow through on their promise?

[More]

Anti-Gay Group Tells JCPenney To Fire New Spokeswoman Ellen DeGeneres

Conservative group OneMillionMoms.com, an offshoot of the American Family Association, doesn’t like that JCPenney has hired Ellen DeGeneres as their new spokeswoman. Not because of her dance moves or jokes on her talk show, but because she’s gay.

[More]

JCPenney Getting New Logo & Something Resembling Genius Bars

JCPenney Getting New Logo & Something Resembling Genius Bars

The revolution continues at JCPenney, better known as that store your mom used to drag you to for back-to-school clothes you didn’t want to wear. Last week the company announced it was doing away with many of its sales and going the everyday low price route. Now the retailer’s new CEO, former Apple exec Ron Johnson (which sounds like the name of someone in the witness protection program) has unveiled a new logo and plans to turn JCP into something more Apple-store-ish.

[More]

JCPenney Does Away With Sales In Favor Of Permanent 40% Markdowns On All Merchandise

JCPenney Does Away With Sales In Favor Of Permanent 40% Markdowns On All Merchandise

No more waiting for items to go on sale at JCPenney, as the company has announced it’ll be marking all of its merchandise down by at least 40%. The move is part of a new pricing plan aimed at getting customers into its doors more regularly.

[More]

Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares

Macy's Fighting With JC Penney Over Who Gets To Shill Martha Stewart's Housewares

Macy’s and JC Penney are in a legal tiff right now, after Martha Stewart’s company hopped in bed with JC Penney to sell her housewares in their stores. Macy’s is mad because they say they’ve got exclusive rights on all those taupe towels and ecru egg holders.

[More]

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Which Online Retailers Have The Fastest & Slowest Delivery Times?

Today is Free Shipping Day, which is pretty self-explanatory, but free shipping doesn’t mean good shipping. That’s why the folks at STELLAservice wanted to know which of the top 25 online retailers were able to get you your order in a timely manner.

[More]

JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper

JCPenney Employee Checks Store Surveillance Footage To Return Lost $300 To Christmas Shopper

A grandmother shopping for her family’s Christmas presents was given the gift of the holiday spirit, in the form of a JCPenney employee who did a little detective work to return $300 she’d dropped at the store.

[More]

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season.

[More]