If you can’t get through to Honda Financial Services, the automaker’s U.S. financing arm, don’t be surprised: they’re currently dealing with a double-debiting fiasco affecting customers who submit payments online. Some customers report that their accounts have overdrafted due to the unexpected double payments. [More]
Earlier this week, we shared the news that federal regulators are not thrilled with the speed at which cars with potentially dangerous Takata airbags are getting the repairs that they need. What’s that like from the other point of view: specifically, from behind the wheel of a recalled car that has an airbag that may harm you instead of protecting you? [More]
We aren’t in the car business. We won’t pretend that we know how automakers should run things. However, the evidence shows us that maybe the current system of evaluating dealerships isn’t working out so well. It gives them incentives to lie and falsify data, not to provide good customer service. [More]
Maybe you’ve seen the commercials for the new Honda Odyssey minivan that tout its new on-board vacuum cleaner. Sure, you could haul out a Shop-Vac periodically to clean out your car, but what what if you could suck up those Cheerios right after your toddler drops them, no matter where you are? The new Odyssey offers a canister vacuum wired right into the vehicle so you can do just that. [More]
The thing about car air bags is it’s quite necessary that they deploy at the right time. Which is why the Japanese maker of safety gear is at the center of a recall of more than three million vehicles, scattered across the Honda, Toyota and Nissan brands. Those companies all have cars that could have defective airbag inflators, causing airbags to possibly deploy abnormally in a crash.
There’s a whole lot of investigating going on right now at the National Highway Traffic Safety Administration, and it includes almost 1.3 million vehicles from Toyota, Ford and Honda. All three are in potentially hot water for safety-related issues, from steering problems to brake issues. From the sound of it, the Prius is bearing the brunt of the scrutiny. [More]
In 2010, Ford was among the top 10 auto brands in Consumer Reports’ Annual Auto Reliability Survey, with more than 90% of its models rated average or better by CR readers. But in the two years since, the shine has gone off the Ford brand, and in the newly released survey, it now comes in next to last place. [More]
Need some decent news to brighten up your dreary day? This may not do it, but it’s worth a shot: Chrysler, GM and Ford have released their August sales numbers and each of the automakers saw substantial year-over-year sales increases during the last month of summer vacation.
Amanda’s car is pretty new: it’s a 2008 Honda Civic. She’s its first and only owner, and a trusted family member performs all maintenance on it. When the battery died recently, a mechanic changed it out for her. What was supposed to be the car’s original battery….wasn’t. It was a reconditioned battery that had clearly served her well for 4 years, but didn’t belong in a factory-fresh car. So how the heck did she end up with a used, refurbished battery instead of the shiny new one that it clearly deserved?
While car makers have been touting new higher-efficiency versions of some of their more popular vehicle brands, tests show that it could take years for the average driver to realize enough cost savings on gas to make up for the higher price tag.
Remember that story of the Honda owner who won nearly $10,000 in small claims court after she opted out of the $100-200 settlement from the class-action lawsuit alleging that the car maker made misleading claims about the gas mileage of its Civic hybrid vehicles? Well, her glory didn’t last long. A judge in California has overturned that judgment.
Last year, Brandon’s car was destroyed in an accident, and he went shopping for a new-to-him vehicle. He found a nice 2008 Honda Civic at a good price with a clean Carfax report. Sweet deal! Now Brandon’s in the market for a new car. At another dealership, he learned that the Civic isn’t worth as much as he had thought as a trade-in, because the vehicle had sustained severe body damage in an accident, then was rebuilt. How did they know this? The now-updated Carfax report, of course.
Not so long ago, saying the name of any of the top car brands — Toyota, Chevy, Ford, Honda, etc — conjured up very distinct associated images and preconceptions, especially when compared to the smaller and newer brands on the market. But it looks like that line between champs and challengers is blurring as consumers re-think what they prize in an automobile.
Not content with a proposed settlement from Honda over claims that their Civic Hybrids don’t live up to their advertised gas mileage, a woman is bringing the car manufacturers to small-claims court to get what she thinks is her due.
Back in 2008, Honda issued a recall of a measly 3,940 vehicles over potentially faulty airbags. In 2009, that number ballooned up to 440,000 cars, and then added another 438,000 in 2010. But like a big white bag that inflates unexpectedly in your face, it just got larger, adding another 273,000 cars.