Reader Ed went back to Home Depot and took a video of that Home Depot ripoff of the Staple’s “Easy Button” getting pressed. The mechanized voice released from inside says, “Don’t see the product you want you want on our displays? The Home Depot can still provide it! Ask an associate to set up a CFP to locate the product you want!” That’s a lot more words than when you push the original button, which says, “That was Easy.” Nice job, big orange, you steal someone else’s idea and then totally ruin the whole concept by adding a bunch of extra marketing language.
In recent years, retailers have been successful in getting a handful of states, including Illinois and New York, to pass laws requiring Amazon.com and similar e-tailers to collect sales tax on products shipped to those states. Now, with the backing of super-sized chains, there is a full-on push to get these laws on the books in every state that collects sales tax.
When an alleged shoplifter was caught at a New Hampshire Home Depot store, loss prevention staff brought him to the front office to speak with him, which is the normal procedure. As police put it, though, “the subject became agitated” and fled the store: stabbing an employee in the hand with a pair of scissors, and losing police in a high-speed chase that apparently reached 100 MPH.
Police have arrested an employee at a Staten Island Home Depot after she allegedly popped a peeved customer in the face.
When a Home Depot associate promised Rose M. and her husband that the items they needed on a deadline would arrive on time, they were worried that their project would be left in limbo if those pieces failed to appear. So when the store didn’t, in fact, have their items, they were bummed. But just temporarily!
Last August, Consumerist reader Dan bought an LG dishwasher from Home Depot. When the unit began to exhibit issues, his attempts to deal with LG were in vain. But a well-worded letter to the CEO of Home Depot got the ball rolling and had a replacement dishwasher ready for him the next day.
Mike found this sign in the carpet section of a New Jersey Home Depot. The portion below the boldface type under the second bullet point highlights the fact that the sign could have used one last look before the person in charge of sign proofing gave it the thumbs-up.
SgtBeavis ordered a clearance item from Home Depot last week. The site claimed that the item was on backorder, and let him place the order. Then they canceled it. Fortunately, the good sergeant reads Consumerist, and decided to write to the CEO of Home Depot to get the situation fixed. It worked: Home Depot overnighted the item to his house for free. He and his woodworking buddies were stunned,
Corporate guerrilla marketing efforts are getting more sophisticated, as well as more annoying. A Consumerist-reading blogger is under constant commenting attack from either paid Home Depot plants or a well-organized squadron of people with a lot of spare time on their hands who really, really love to defend the big box chain’s honor. And who share the same IP address.
Lucas saved up his credit card reward points to buy a Home Depot eGift Card with the understanding that he only needed the number to make a purchase. A Home Depot clerk denied his purchase, insisting she needed to see a physical copy.
A few months back, we wrote about a couple in Illinois who tried to combine cheap with hilarious by getting married at a Taco Bell. For better or for worse, it looks like that happy couple is not alone, with an increasing number of people walking down the aisles of retail stores and restaurants.
There’s a line between helpful suggestions and overbearing browbeating, and John says a Home Depot worker bulldozed that line when she talked trash about his rubber mat purchase.
As consumers in modern America, we often cynically assume that “Lifetime Guarantee” is just a something companies slap on products with no basis in fact, like “New and Improved!” or “With Calcium.” But there are companies who take the lifetime warranty concept seriously, and will replace a ten-year-old shovel after its handle breaks just as garden season begins. Matt discovered that a shovel he picked up at Home Depot a decade ago carried such a guarantee…and the company replaced his broken shovel even though all proof of purchase was long gone.
Home Depot had a problem: their employees kept sawing off their own extremities with the saws they used to cut lumber for customers. Michael Powell invented a gadget which fixed the problem, and offered to sell the device to the chain for $2,000 each. Then, the inventor’s lawsuit alleged, Home Depot simply stole the gadget’s design, made their own, and wouldn’t compensate him. “F*** Michael Powell. Let him sue us.” one executive said at the time. Now the chain must pay him a judgment of about $25 million.
Reader Dan writes in to let us know that Home Depot convinced him to shop at Sears. No easy feat, we assume.
Whaaaaa? The Wall Street Journal says J.C. Penney and Home Depot have been investing in better customer service training, because apparently some egghead thinks it might increase sales. Penney started it back over the holiday shopping season, by giving cash bonuses to employees who improved their customer service scores. Home Depot should be rolling out some new improved customer interaction this month, where cashiers will ask if you found everything you needed and will call up the right department on your behalf if you didn’t.