We do enjoy hearing stories about friends who go the extra mile to help each other out. There is also something to be said for helping out a local business in favor of a national retail chain. However, it’s probably not in anyone’s best interest to try to burn the bigger store to the ground.
Consumerist reader Fred was strolling through his local Home Depot in Connecticut when he checked out this Belkin power strip, which says right on the front of the package that it is “ideal” for outdoor use. Apparently, “ideal” is Belkin-ese for “not advised.”
Consumer thought experiment: if Home Depot delivers some appliances to you, but never bills you for them, are they free? If that were true, a California grandmother got one heck of a Cyber Monday deal on more than $2,500 worth of kitchen appliances from Home Depot. That’s not what she wanted. She’d rather just pay the hardware mega-chain already, but they won’t accept her money. A computer glitch makes it look like she already paid for the appliances, and Home Depot won’t accept her money.
Home Depot Forgot They Promised To Hang Onto My Rug Until I Decided If I'd Exchange It Or Not, Refuses Refund
Marc knew for a fact that he didn’t want to keep the rug he and his wife bought from Home Depot, so he was pleased when an employee was helpful enough to suggest they wait on a refund in case a new shipment had any rugs they’d like. He even offered to hang onto the rug, instead of lugging it back and forth. Unfortunately, the employee’s memory wasn’t so good.
Consumerist reader Jim was feeling a little frustrated with Home Depot. He’d ordered some parts online for his chainsaw, only to find that one of the two boxes was completely empty. This was just the beginning of a month of misleading assurances, conflicting instructions and overall dissatisfaction for Jim. That is, until he penned an e-mail to Home Depot’s CEO.
Think quickly: if you saw the “USA Quality Guarantee” seal on a product you found in a store, where would you assume that it had been manufactured? If you guessed “China,” you’re an awfully cynical person. You are, however, correct.
Reader Stuart, who writes a blog about tools, noticed this little badge of dishonor on a knife for sale at Home Depot. If it’s not meant to make customers think that the knife was made in the USA, then are the words just for decoration?
Consumerist reader Matt and his wife recently went to Home Depot to try to purchase a snow blower for the coming winter. But that Halloween weekend snow storm apparently caused an early run on the machines and no one could give them a clear answer on exactly when they would be back in stock.
Home Depot has finally found a use for your pointy-haired boss — they made him a sales person. The leading home improvement chain has boosted sales by shifting some employees from the back-office to the sales floor. The red staplers will be lonely, but the customers are buying more items per trip.
Whether it’s a signage error or a stacking error, this pile of salt pellets is not what it seems at first blush.
Jeffrey was overbilled for a garbage disposal by Home Depot and had a bad experience with the service technician. Then, we he tried to submit a complaint about it through the Home Depot website, the site rejected his story and said it violated their terms of service agreement.
Hardware stores like Home Depot and Lowe’s stand to rake in a nice pile of cash from hurricane-related sales. And according to one Consumerist reader, his local Home Depot intends on keeping as much of that cash as possible by not making good on its pre-storm promises.
Reports state that Hurricane Irene could have done anywhere from $3 billion to $10 billion in damage during her brief trip up the East Coast. That’s a lot of plywood, nails, plaster and everything else that will be needed for repair. It’s also a lot of coffee for beleaguered consumers.
Andrew stared at the row of tools on the shelf at Home Depot and sighed. He had a big new job to do, but after getting all his tools from Home Depot for the past 20 years, there was but a paltry selection. No open stock items and the sets were incomplete. He wouldn’t be able to get all the tools he needed. So, drawing on what he’d learned from reading Consumerist, rather than an EECB, he crafted an email to a specific person at Home Depot corporate he thought might help.
It’s been nearly four years since Congress voted to phase out low-efficiency incadescent light bulbs, but fans of the bright lights still have a few months before the regulations begin kicking in. And judging by sales numbers, it looks like consumers are snatching up incadescents before they fade away.
If we’d told you 10 years ago that Borders and Circuit City would vanish off the face of the planet and Blockbuster Video would be auctioned off to a satellite TV provider for pocket change, many people would have expressed disbelief. But those once-great stores have had their heyday in history, so now it’s time to look into the magic 8 ball to see if doom lies ahead for other major retailers.
Which retailers are best at preparing for major disasters? According to some experts, big-box chains like Home Depot and Lowe’s earn high marks for responding rapidly to blizzards, tornadoes and hurricanes. Then there’s Waffle House, which FEMA administrator W. Craig Fugate cites as being one of the indicators he uses to determine whether a community has recovered from a disaster: If the restaurant is open and serving a full menu, things are okay.
Home Depot is taking legal heat for possibly violating the Buy American Act of 1933, which requires that materials used to build public construction products come from the U.S. The U.S. Department of Justice is investigating the company due to accusations that it purchases products from China and other foreign countries, and offers those products to government agencies online.
A cat that vanished from its home nearly a year ago — and was presumed dead by its owners — spent months living in a Home Depot in Michigan, until an employee brought it into a vet to get it a checkup and discovered it was microchipped.