If you file a complaint against a company with your state’s attorney general, and then that problem gets resolved, you might understand it if that company asked you to update the AG’s office. But a woman in California says Fry’s Electronics would not replace her broken laptop until after she dropped her complaint to the AG.
The good news: Fry’s Electronics will match just about any valid price that you bring in, even if it’s from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry’s to price-match a Blu-Ray. So, y’know, just go ahead and order that gadget online like you were going to in the first place.
It’s no surprise that an electronics store salesperson might try to talk you into an extended warranty that you don’t need. However, reader Chris learned recently to be even more cautious in his dealings with salespeeps: they might be misinformed as to how long the manufacturer’s own warranty is. Or–gasp!–even trying to mislead customers.
Talk about buyer’s remorse! Troy bought a new Wifi Skype phone from Fry’s. Upon opening the box at home he discovered that the box had all the accessories in it, but no phone. He girded himself for an epic confrontation when marched back to the store. Something involving shooting ball lightning and calling forth minions, but he ended up not needing any battlemage skills whatsoever.
The NYT breaks down the different security risks by payment type. The takeaway? No method is perfect, but credit cards have the strongest legal protections for consumers.
An Oregon employee of Fry’s Electronics says his store offered a shady Black Friday deal that let customers skip lines if they bought a certain router. Taking the name George Orwell, he writes:
The Fry’s store in Renton, Washington, just played a mean trick on at least half a dozen customers. This morning, Jeff successfully navigated through the crowd outside, the crowds inside, and no less than five different lines in order to purchase a 52″ TV. Everything went remarkably smoothly. Well, until the very end.
Jim spotted this confusing sign at a Fry’s store in Campbell, Calif. On a display of compact fluorescent light bulbs, the store helpfully notes that some assembly is required. “Is it safe to assemble your own fluorescent light bulbs?” he wrote. “I mean with the dangerous mercury vapor and all?”
The last line of defense against armed robbery at Fry’s: receipt checks. Three men loaded up carts with merchandise at a San Diego store, and just headed for the door.
Engadget says they’ve caught Fry’s electronics and Monster Cable pulling a fast one on their customers, again. They first noticed this cute little display last year, but it’s apparently still being used. Here’s how it works.
The LA Times is reporting that former Fry’s executive and accused embezzler, Omar Siddiqui, once gambled away $8 million in a single day. According to the IRS, Mr. Siddiqui financed his gambling by taking at least $65.6 million in kickbacks from Fry’s suppliers. He’s been charged with money laundering and fraud, and if convicted, he faces 140 years in prison.
This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?
A Fry’s VP was arrested last Friday for embezzling $65 million from the electronics retailer to fuel a gargantuan gambling lifestyle and feed his appetite for excess.
You know what makes you angry? Wii bundles. Here’s the situation. You go to the store to buy a Wii. You ask if they have any in stock. They do. You decide to buy the Wii — only to find out that they won’t sell you the Wii without forcing you to buy a bunch of other stuff. You become very angry. You write to us.