Back in February, Frontier Communications and Verizon announced a massive deal where Verizon sold broadband, cable TV, and voice markets in California, Texas, and Florida to Frontier. Millions of customers came along with the sale, and they were supposed to be switched from Verizon to Frontier on April 1. Considering how well the switch went, that wasn’t a good date to choose. [More]
If you’re the type to shun whichever viral video is currently makings its rounds, you might not know that the “Harlem Shake” phenomenon of filming yourself and friends dancing in costumes to that particular song is totally all the rage. The Federal Aviation Administration sure knows it now, as it’s launched a probe into a recent filming of the craze aboard a Frontier Airlines flight. [More]
Back in the cold days of January, reader Chris moved away from FiOS territory. It was very sad for everyone involved, but he and his household moved on, subscribing to DSL service from Frontier. One DSL line just wasn’t enough Internet tubes for his household, so they looked into getting a second line and modem, but they couldn’t have a second “dry loop” DSL line. They had to get a phone package along with it. Chris was happy to hand over his money for this service, but Frontier was not so happy to hand over his modem so he can actually start the service. They never sent it, but keep billing him for the service and equipment anyway.
Memories of the fragrant smell of chocolate chip cookies baked onboard Midwest Airlines flights, a practice continued by Frontier Airlines when they bought the Milwaukee-based company, are about to waft into the past for good. Frontier announced recently that the complimentary cookies are going bye-bye.
A really nasty woman named Irene is about to swoop in from the tropics and potentially screw up air travel for everyone. So in advance of the hurricane, many airlines are playing nice with their re-booking fees and policies for flights to and from destinations affected by the storm.
Airlines have tacked on more and more fees over the years as a way to recoup costs without having to raise their base fares as much, but Frontier has broke with these seemingly relentless upward tradition and actually reduced some fees this week. Thunderclap!
As Verizon builds their FiOS network, they’ve sold off their landline and DSL business in many markets to Frontier. This isn’t necessarily a bad thing, but it has been for Nick and other former Verizon customers in his town in West Virginia. Their connection speed fell to one-sixth of what it was with Verizon. The speed has improved recently, but they’ve traded consistent slowness for intermittent outages. Nick can now stay online for about two minutes at a time.
Get ready to say goodbye to the E-Trade baby and Frontier Airlines. According to 24/7 Wall Street, the two businesses are among their 10 picks for companies that will not survive the year. Others that may not be long for this world: Sara Lee, Gateway and Office Depot.
It’s hard to keep track of all the extra fees airlines have invented to pad a ticket purchase, especially since they keep introducing new ones; USA TODAY says revenue from added fees have jumped nearly 16% from a year ago. The newspaper reviewed fees from 13 airlines in the U.S. and compiled this handy reference chart of current fee schedules, to make comparison shopping a little bit easier. As expected, Southwest continues to be one of the best values.
Sometimes you don’t have a choice–you have to fly with your pet. In memory of Paco, the dog Delta Airlines lost back in May, here’s Petfinder.com’s updated list of the best airlines for traveling with kritters. All of the recommended carriers have changed from last year. Spoiler alert: Delta is not on it.
As reported earlier today, the Government Accountability Office thinks airlines could do a lot more to be transparent about the fees they charge. And buried about 45 pages deep in the GAO’s report are two very helpful tables detailing fees for checked bags and other items that U.S.-based airlines charge extra for.
Scott says his flight from San Antonio to Denver was delayed last night because “the weather computer was not working,” but two hours later that excuse was replaced with a “weather-related delay” in Denver. The problem is, Denver was sunny and clear at the time.
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle.
Since they both were acquired by the same holding company last year, it’s been an inevitability that both Midwest Airlines and Frontier would eventually end up flying under the same brand, but it remained to be seen whether one would fold into the other or there would be a completely new name. That mystery ended this morning with Republic announcing that, as of today, Midwest will now be part of the Frontier family.
After yesterday’s story about cyclists being unhappy with United’s exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you’re taking your wheels with you.
If you signed up for Frontier Communications’ Price Protection Plan—a combo phone and broadband package—between January 2007 and September 2008, and you canceled the agreement and were charged an early termination fee (ETF), you may be getting some cash back.
Ok, here’s a crazy idea: if you’re an airline, and you have a form with room to list two adults who are authorized to pick up an unaccompanied minor, wouldn’t it make sense to have room for both names in your computer system? Because whoever is running Frontier Airline’s system doesn’t seem to think so! Kayla’s mother spent a frantic hour, IDs in hand, trying to prove that she was authorized to meet her 13-year-old daughter at the gate. The form accompanying her daughter clearly had both her and Kayla’s father listed, but the computer listed only the father’s name. While Frontier sorted out the confusion, Kayla spent an hour waiting in Denver Airport’s security room.