I’ve always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here’s the contact info for their CEO Andy Taylor.
Enterprise wouldn’t replace Melissa’s rental car even after a mechanic declared the tire on her current car “unrepairable,” and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied.
Steven was enjoying his drive down the California coast in his Enterprise rental car when he noticed a few ants marching across his dashboard. Before long, he “saw a large ant colony coming out of the inside of the car door.”
USAA is like a unicorn in a pack of walruses: a financial services company that truly cares about its customers and really helps them out. Not as some kind of lucky exception, but as a matter of policy. Reader “Mary Marsala With Fries'” story, about how USAA opened up several cans of whoop-ass on an Enterprise facility that was trying to screw her over on charges, is yet further proof.
Some email address formats for Enterprise car rentals:
About 3 weeks ago I had a job interview in California- I currently live in Philadelphia. The employer reserved a rental car for me with enterprise so I could get around town, with his credit card. I had a long flight with a lay over, and didn’t arrive at Enterprise until about 2 o clock Philadelphia time. There was a long line, and after about a half hour I was taken back and shown a Chevy Aveo. She handed me papers to sign saying there was no damage to the car, and that I would pay an additional 10$ a day for being 23 years old. I walked around the car, and didn’t see anything. I was eager to get to my hotel and go to bed, so I signed the papers and left.
During my break I made a reservation to rent a car from Enterprise. My flight was delayed and when I got to my destination, all Enterprise’s cars were gone. However, they did tell me that AVIS was price-matching Enterprise’s rates and so I was able to go over to the AVIS desk and get a car for roughly the same price. This was a good thing too as it was holiday time and otherwise I would be paying roughly triple. So, something to remember if you ever find yourself in a similar situation, call up one of the rental places “co-optetitors” and see if they’ll give you a similar car for similar price. As for the logic behind them taking your reservation only to sell it out from under you, well, that’s a story for another day.
Here’s about 385 working discount codes and coupons for National, Enterprise, Budget, AVIS, and HERTZ, courtesy of Fat Wallet. The post says they’re all tested as of 6/30/07. If you have trouble using any of the codes, read through the pages of messages for tips and pointers.
At least one Enterprise rental place has a cheat sheet for manipulating buyers into buying what is sometimes unnecessary car insurance. Here’s a transcript of the document one of our readers snagged from an Enterprise in Fort Lee, NJ .
You may have missed it, but a number of national car-rental places amended or ended their car-rental grace periods this year. These were rules that said if you returned your car an hour or two late, they wouldn’t charge you for the overtime.
A former manager in the Enterprise fleet sales division has a guilty conscience to unload at your feet. 9 tips, 5 pages of insider info about how the car rental game really works. Car rental insurance is a scam, but you can flip the script and use if to your advantage. Prices are liquid, and depending on the day of the week and how you butter your agent in certain ways, you can get a good deal. Despite the commercial with the brown-paper-wrapped car, Enterprise employees hate picking you up and dropping you off.
Into Jeremy’s mailbox came a letter inviting him to join a class action lawsuit against Enterprise-Rent-A-Car.
What’s Enterprise hiding under that big brown bag their cars are wrapped in? According to this report, it could be their intent to humiliate you into buying car insurance.
Renting cars is a monumental pain in the rear. (We have our own saga that we will probably be discussing in the near future.) We don’t have a particular preference for rental agencies, as they all seem bound by a byzantine set of regulations and limitations that are designed to extract every dollar while at the same time limiting your ability to actually rent a vehicle.