Costco members, you should feel safe: the world’s most beloved warehouse club is looking out for you. In the event that a thief steals your membership card, happens to have the same last name as you, and makes Costco purchases while you stand a few feet away, Costco has got you covered. Which is to say that Adam’s local store freaked out on his latest visit when his wife forgot her Costco card and used his, but paid with her debit card attached to their joint bank account. [More]
Shoppers at Costco, Sam’s Club and other warehouse clubs are likely quite familiar with the many sample servers situated around the store, handing out freebies to eager customers. One such sample server has penned an open letter to warehouse club shoppers saying that he loves his job, but there are some things you all do that really get under his skin.
Yesterday, we told you about the California man who, in spite of being aware of Costco policy when he became a member, refuses to show his membership card when he enters the store and makes it impossible for his receipt to be checked on the way out. Today, someone who actually worked at Costco writes in with a rebuttal. [More]
More Obnoxious: Agreeing to Membership Rules You Have No Intention of Following, Or Having Your Receipt Checked?
At most stores, it’s reasonable for customers to walk in without being aware of that retailer’s particular policies. But when you sign up for a members-only warehouse store like Costco, it’s made pretty clear from the get-go that you’re agreeing to abide by the store’s rules. Isn’t that the trade-off for being able to buy Snickers by the carton? [More]
A few years ago, Costco changed its famously generous return policy when it comes to electronics. Customers have only ninety days to bring back gadgets that break or don’t make them happy, unlike the previous seemingly infinite return policy. Nick, however, bought his Vizio TV from Costco before the return policy changed. Back when he had as long as he wanted to bring it back. Now the six-year-old set won’t turn on, and he thinks that Costco should take the set back for a refund, which was the policy at the time he purchased it.
Costco customers stocking up on cases of bendy straws and vats of mayonnaise in Burbank, Calif. were like surprised to come face-to-surgically-altered-face recently, after comedy legend Joan Rivers staged a protest at the store this week. She’s peeved and claims that the bulk retailer won’t sell her new book because it contains curse words. So she handcuffed herself to a shopping cart — easy enough to roll out of the store.
Sure, it’s not glittery Christmas trees or holly-laden wreaths, but two readers shopping in warehouse clubs were still surprised to see the earliest signs of Christmas creep. At Sam’s Club and a Costco in greater Washington, D.C., the festive holiday ribbons have started to appear.
Pull up a stepstool, park your kid’s stroller, and let’s sit down with some Trader Joe’s chicken breasts and Walmart mac and cheese, with Sienna Bakery macademia nut cookies: it’s time for the Recall Roundup. Oh. All of those things have been recalled, really?
It’s not a well-known trick, but we’ve written before about how it’s possible to shop at Costco without a membership as long as you have a member purchase a gift card for you. But maybe this loophole is closing. A few months ago, one reader reported being turned away at the door, even with the Cash Card in hand. Stephen reports that he was allowed to enter the store, but was told that he couldn’t make purchases without being a card-carrying member. They let him do it just this once. But allegedly never again.
A few years ago, we ran a post about the secret and kind of awesome way to do some shopping at Costco without purchasing a membership. Just give a member you know some cash and have them pick up a gift card (Costco Cash Card) for you. Great system if your nearest Costco is far away, or you just don’t go often enough to justify joining. In theory, anyway. Justin took the advice in our post, but was turned away at the door by an employee who wasn’t aware that a cash card entitled him to enter the store.
I don’t really want to sit here writing painfully obvious sentences, but here’s the thing. A penny isn’t very much money. It is, however, more than zero, so an item that costs one cent is not free. In practical terms, it might as well be free, but it still isn’t. Which is why Mark found this bit of math confusion on a
Verizon T-Mobile phone purchase page through Costco so amusing. “Even though the difference between .01 and .00 is quite small,” he writes, “it’s still not infinitesimal enough to be considered ‘free,’ right?” No, not yet.
Our pals-in-arms at the Consumer Reports National Research Center recently asked more than 26,000 readers to rate their shopping experiences at the nation’s top retailers — both in-store and online — and in spite of being a members’ only warehouse store, Costco came out looking the best.
Once again, Costco saves the day. Last week, we posted the story of Tom, who bought a Sony Vaio laptop from Costco only to have it malfunction a little more than a year after purchase. Sony didn’t seem to want to fix the problem at all, and Costco employees were very kind but couldn’t intervene. Only a few hours after that post went up, Costco contacted Tom, and gave him a full refund for the computer’s purchase price.
Last year, Tom bought a Sony laptop from Costco. Part of the reason why he chose Costco to purchase a computer was the warehouse club’s famed extension of manufacturers’ warranties: more warranty protection on a portable computer can’t be a bad thing. Except when it is. In Tom’s case, having another company involved just means that he can always get a very nice person on the phone at Costco who isn’t able to help him at all.
Yesterday, we enthralled and horrified the Internet with a reader’s photo of a pork roast molded in the form of a piglet. If you’re looking for a more traditional meta-meat for your Thanksgiving feast, we’ve learned that the same company also produces a turkey breast molded in the shape of a whole turkey.
Everyone knows you’re supposed to rinse out your salad to get rid of any dirt before you chow down, but the food safety folks rarely mention the presence of frogs. So you can imagine the surprise that one California woman had on Monday when she spotted a living croaker in the salad she’d just bought from Costco.