Mike Mozart

Polls Show Chipotle’s Customers Still Haven’t All Come Back

Burrito eatery Chipotle needs something very important to recover financially from its recent food safety crisis: it needs all of its customers to come back, and keep coming back. Since eradicating foodborne pathogens from its restaurants, Chipotle has tried offering everyone free burritos, buy-one-get-one promotions, and a loyalty program to bring customers in. It’s sort of working. [More]

Josh Bassett

Everyone Still Loves Chick-Fil-A; Chipotle, Not So Much

There’s good news out there for most of the big restaurant and fast-food chains: customers who like them, continue to like them, and overall find everything about their experiences to be entirely satisfactory.

[More]

Mike Mozart

Chipotle Lures Customers Back With Free Burritos That Don’t Make Them Sick

What’s the best way to prove to the American public that your food won’t make them sick? Convince them to try your food again, and don’t make them sick. That’s been Chipotle’s recovery plan, and it’s working pretty well. In addition to serving up raincheck burritos (in exchange for capturing your phone number) the company also sent out coupons offering free entrées, free sides, and free beverages to lure customers back. According to one firm’s research, this plan worked. [More]

Mike Mozart

Chipotle May Change Some Of Its Food-Safety Changes Back

After outbreaks of Salmonella, norovirus, and E. coli that made hundreds of diners sick, burrito eatery Chipotle made some changes to its food-handling practices, which included processing more food in central “canteen” facilities, adding lemon juice to chopped vegetables, and testing all of their ingredients for pathogens. While facing low sales and an expensive food giveaway, Chipotle is considering maybe rolling some of those changes back. [More]

New Chipotle Food Safety Procedures Include Shutting Down Restaurant If Anyone Barfs

New Chipotle Food Safety Procedures Include Shutting Down Restaurant If Anyone Barfs

Yesterday, Chipotle restaurants didn’t open until 3 PM so 50,000 or so restaurant employees could sit in hotel conference rooms or movie theaters to watch a live-streamed company-wide meeting about food safety. The future of the chain is at stake, and their task is to prove to the public that they’re not trying to make us all sick. [More]

Federal Government Rolls Up Another Subpoena, Serves It To Chipotle

Federal Government Rolls Up Another Subpoena, Serves It To Chipotle

While the good news for Chipotle is that the Centers for Disease Control and Prevention have closed their investigation into the burrito eatery’s multi-state E. coli oubreak, late last week the company was served with a federal subpoena demanding more information about an earlier outbreak of norovirus in California that sickened 200 people. [More]

Chipotle Sued For Not Disclosing Food Quality Control Problems To Stockholders

Chipotle Sued For Not Disclosing Food Quality Control Problems To Stockholders

Customers don’t trust fast-casual Mexican-ish restaurant Chipotle very much right now, after a series of foodborne illness outbreaks in different parts of the country. The outbreaks of e. Coli, Salmonella, and norovirus were unrelated to each other, but demonstrated problems with the chain’s food-handling procedures. Now an investor has filed a lawsuit on behalf of shareholders who bought stock in the company in the last year, claiming that the company should have known about the problems with its food handling processes, and disclosed them. [More]

Chipotle Had Another E. Coli Outbreak And Didn’t Tell The Public

Chipotle Had Another E. Coli Outbreak And Didn’t Tell The Public

You’ve most likely heard by now about the Chipotle food poisoning outbreak in the Pacific Northwest, which drew attention out of proportion to its size because of the company’s reaction: closing all restaurants in the Seattle and Portland areas for a week and a half, starting on Halloween, after they learned about the recent outbreak. What the public didn’t know was that there was another, smaller outbreak in July. It was over so quickly that officials never announced it. [More]

Closed Northwestern Chipotle Restaurants Will Start Opening On Wednesday

Closed Northwestern Chipotle Restaurants Will Start Opening On Wednesday

If you live near in Seattle or Portland and have been pining for a Chipotle burrito since all local restaurants shut down on Halloween due to an E. coli outbreak of undetermined origin, your week and a half of patience has been rewarded. The restaurants are reopening this week. [More]

43 Chipotle Restaurants In Oregon And Washington State Close Due To E. Coli Outbreak

43 Chipotle Restaurants In Oregon And Washington State Close Due To E. Coli Outbreak

There’s a promotion at Chipotle tonight where people who wear costumes that include something extra, or a scary “unnecessary additive,” get burritos for $3. Yet restaurants in two states have closed today “out of an abundance of caution” because of something even scarier: an apparent outbreak of Shiga toxin E. coli in recent weeks at six restaurants in Oregon and Washington. [More]

Chipotle Will Bribe Everyone To Try Their Braised Tofu

Chipotle Will Bribe Everyone To Try Their Braised Tofu

“I don’t like tofu, and you can’t make me eat it!” Americans and Canadians have said to Chipotle, ignoring the tofu that the chain introduced last year. “If you try it, I’ll give you a free burrito with meat in it!” Chipotle countered, striking a bargain like a clever parent. Will the chain’s customers take this deal? On January 26, we’ll find out. [More]

Kerry Lannert

Why Doesn’t Chipotle Franchise? It Has Enough Money, Promises Organic Meat

Franchising is the business model behind the massive homogenization of the American foodscape. A local entrepreneur licenses a larger brand, often buying supplies and other necessities for running a restaurant as well. This has worked very well for many fast food and quick-serve chains, so why isn’t popular burrito eatery Chipotle interested in opening franchises? [More]

Chipotle Lacks Diaper Changing Table, Mom Changes Toddler On The Dining Table Instead

Chipotle Lacks Diaper Changing Table, Mom Changes Toddler On The Dining Table Instead

Chipotle has a kids’ menu with tiny quesadillas and organic milk, and offers high chairs in its dining rooms. They seemed to Chad like an establishment that welcomes and accommodates families with small children. When his wife took their 16-month-old daughter for a diaper change, though, she found no changing table. So she did the logical thing and changed the tot’s dirty diaper on a table in the dining area. Wait, what? [More]

(Onward State)

Pennsylvania Chipotle Workers Walk Out, Sign Alleges “Sweatshop Conditions”

It’s not clear what happened at the Chipotle restaurant in State College, Pennsylvania, but we do know some things. The restaurant was closed for several hours this morning and afternoon. At first, all that aspiring burrito-eaters knew was that the store was closed. A sign in the window claimed that most of the employees had quit in protest of “borderline sweatshop conditions,” so the shop had to close. [More]

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Couple Is Surprisingly Unhappy That Chipotle Is Moving In Next Door

For many people, having a Chipotle restaurant move in next door would mean infinite joy and probably infinite weight gain. One couple in Hershey, Pennsylvania is very unhappy that the fast-casual eatery has a restaurant under construction next door to their home. [More]

(JoshBassett|PHOTOGRAPHY)

There Are 655,360 Different Burrito Combinations Possible At Chipotle

It’s not often that you can test an ad claim and find that a company is actually underselling itself. The menu at Chipotle is small and simple but has many possible configurations. How many? Well, you could eat there once per day without repeating a meal for 1,794 years. Don’t ever claim to be bored with your lunches again. [More]

Chipotle Is Sorry To Interrupt Its Regular Steak Programming With Conventionally Raised Beef

Truth-telling shouldn't be so remarkable, but that's the world we live in.

It might seem like a small thing, to alert your customers when a product you offer changes. But as we’ve seen with the horsemeat scandal over in Europe, knowing exactly what kind of food you’re eating is vitally important to consumers. After all, you’re the one deciding to spend your hard-earned cash so you should be in the loop. Consumerist reader Salman noticed this kind of transparency in action recently at his local Chicago Chipotle. [More]

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Chipotle Doesn’t Mind Putting Baby In A Corner If You’re The Type To Shun Human Contact

Don’t want anyone looking at you during the very private act of eating a burrito, but hate the idea of taking your food to go? Chipotle has a fix for that. Or at least, one Chipotle location has a very special seating arrangement for those of us who would prefer to be forever alone. [More]