Two telecom titans will step into the Worst Company gladiator pit this afternoon. One will walk out victorious while the other will end up stuck with a huge early termination fee.
Derek tells Consumerist that someone contacted AT&T and canceled his business’s DSL account. Which is interesting, because that person had no affiliation with Derek’s business, didn’t have any of the account information, and really shouldn’t have been allowed to edit the account at all. Did that stop AT&T from letting the person end the business’s Internet access, resulting in early termination fees? Guess.
Hockey fans who subscribe to AT&T U-Verse and were hoping to catch all the preseason minutiae on the NHL Network were out of luck this weekend. Due to an impasse between the channel and TV provider, the network is unavailable in the crucial days leading up to the start of the regular season.
Gerald would like something very simple: he would like to connect to an FTP server. He knows that it’s not completely blacklisted: he can get to it using an AT&T business-class connection. He’s even narrowed down precisely what the problem is. He just can’t find anyone at the company capable of helping him, and he’s found the online help groups to be an utter waste of time.
Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It’s not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works.
After trying several times to get through to customer service to get her bill adjusted, reader C was finally connected to the right department. Problem was that no one was talking to her, but she could hear their personal conversations in the background. She then asked loudly through the receiver “Does anyone at AT&T care about the customer?” Allegedly, she heard back “**** you,” a laugh, and someone saying, “she can call all she wants, she’ll never get through.”
What Y. wanted was simple enough: to remain an AT&T U-Verse customer while moving from one apartment to another within the same complex. Somehow, this process took two and a half hours of navigating the customer service maze after someone typed the wrong apartment number on his service order. The individual customer service representatives weren’t the problem. AT&T’s system was.
Maybe they’re just more concerned about pollution than about workers’ comfort. TV station KPRC investigated claims from AT&T installation technicians that they’ve been told that they can’t sit in their idling trucks and run the air conditioning to cool off for amounts of time that the company deems “excessive,” even when they’ve been crawling around in attics in the Houston summer heat.
Over at our former sibling site Gizmodo, they have cobbled together what they believe is a list of the basic rights any cable customer should have when it comes to service, billing and selection. We wanted to throw it out there to see if you agree.
Citing low demand and a high cost, AT&T U-Verse has ditched ESPN 3D from its lineup. The move is yet another sign that 3D TV may not be the wave of the near future, as the expensive technology struggles to make headway in the marketplace.
Today, at — of all places — a Best Buy in Washington, DC, FCC Chairman Julius Genachowski announced the results of the agency’s Measuring Broadband America study, which looked to put a more accurate number on what consumers should be expecting from their broadband providers.
Tonly lives in a deluxe condo building in the sky. Unfortunately for him, high-density urban living and AT&T DSL don’t mix. He waited three months for sweet, sweet Internet access because, as AT&T explained, all of the ports for the building were full. Just a few months later, his access cut out for no clear reason. The most logical explanation is that the line to his condo was switched off by mistake during another customer’s install. Easy enough to fix, isn’t it? But Tony owns his modem, and AT&T is using that as an excuse not to fix the problem.
We know, because you’ve told us, that a number of you prefer to get your movies and premium TV via less-than-legal internet sources. We’re not going to judge you for that, but you may soon begin seeing notices from the new Copyright Alert System to let you know that they are aware of your dirty downloads and would you kindly stop.
With providers like AT&T and Comcast adding on limits to how much bandwidth you can use per month, Netflix has rolled out a feature that lets you downgrade the streaming video quality so you don’t use as much data and incur overages.
Like suddenly cool again hypercolor shirts, AT&T has brought back another retro trend back from the dead – metered bandwidth with charges for overages. The ISP yesterday imposed a 150 GB a month cap on all DSL customers. If you go over it more than three times in your account lifetime, you will get a $10 charge for every 50 GB in excess. U-verse customers will have a 250 GB cap. Ah, nostalgia, it feels just like Compuserve all over again! So how do you go on a bandwidth diet?
With only one slot left in this year’s WCIA Final Four, it’s time for the reigning Golden Poo-holders of Kabletown to defend their title against the forces of the Death Star.
Scot has been patient, but he wants AT&T’s crap out of his house. He was supposed to have U-Verse service at his new house back in December. A technician came to install service and left a pile of HD receivers and other equipment behind, promising to come back at a later date to finish the installation after a line was run to Scot’s house. The technician stood him up, no appointments were available for another month, and Scot sought refuge in the (comparatively) warm embrace of Comcast.
But $1,000 worth of AT&T equipment has been sitting around his house for three months. Scot doesn’t need it, and doesn’t think it should be his responsibility to haul it to a UPS Store. AT&T doesn’t seem to want it back. A customer service representative told him to throw it in a dumpster for all the company cares, which is idiotic and incredibly wasteful.