Have you received a card from your favorite cousin Chris Thomas lately? All humans are cousins if you go back far enough, after all, and Chris is the public face of DirecTV convincing customers to open mail by disguising it as a greeting card, or some kind of personal mail that you’d actually want to open. [More]
Brie would like U-Verse service from AT&T. Well, that’s not quite true: she had DSL until five months ago, when she reports that the company disconnected it without notifying her first and said that they would be laying fiber and connecting her house soon. By “soon,” they meant “January.” Then they needed another six weeks. Six weeks later…well, that’s when she wrote to Consumerist, so you can guess how that turned out. AT&T isn’t really in a hurry to connect her to the Internet. [More]
It takes a while, but eventually the universe catches up with you and punishes you for your misdeeds. Maybe. In a previous job, Kevin designed direct mail for AT&T. Now he just gets an awful lot of it. [More]
Eric was most likely an early adopter of Gmail, meaning that he was able to nab the address “email@example.com.” If you substitute in Eric’s actual last name for “lastname”, that is. The problem, as many early Gmail adopters can tell you, is that every other “E. Lastname” in the world seems to give out Eric’s e-mail address as his own. This time, it was serious: an AT&T business account holder gave the company Eric’s e-mail address, and now he’s getting notifications that have way, way more personal information than he’s comfortable having about a stranger. AT&T’s response? He should contact their customer himself. [More]
Reader S. works in a junk mail factory, making sure that solicitations are perfectly printed so that you can ignore them. Yesterday, after reading our post about one reader’s battle to get off AT&T’s U-Verse mailing list, S. decided to write up an explanation of why it takes so freaking long to get your name off a junk mailing list. Don’t hate the mailers, or their innocent minimum-wage employees like S: hate the system. [More]
Tonya has had it. She makes a habit of contacting companies that send her junk mail and asking them to stop, because she’d rather not have anyone kill trees to tell her about products she didn’t want in the first place. Most companies have been very good about this, but there’s one notable exception. She’s been fighting with AT&T to be removed from the U-Verse mailing list for a year and a half now. They won’t leave her alone. She wrote to the CEO, who passed her on to her very own executive customer service representative. This person hasn’t been able to stop the mail, either.
You know how awkward it is when you bid farewell to someone you think you’ll never see again, only to then keep bumping into them and having to say goodbye all over again? Well, imagine how much more it would suck if your bank account was being charged each time your old pal popped up again. [More]
AT&T U-Verse demonstrated great customer service when Trey needed a new receiver. They zipped a wireless one right out to him using UPS Next Day Air. It arrived on a Saturday. and Trey was quite impressed. He didn’t stay impressed, though. AT&T went to the expense of using Next Day Air while neglecting to notice that doing so was kind of useless, because AT&T wouldn’t be able to activate the new receiver until 8 P.M. on Tuesday. Oh, well, at least it was all installed three days early. [More]
Back in February, a St. Louis man’s father passed away. But that didn’t stop the folks at AT&T U-Verse from somehow opening a new account five months for the deceased five months after he’d died — all because he’d once inquired about service at some point in the past.
The Federal Communications Commission (or as we insiders like to call it, the FCC) has released its annual report on the state of broadband deployment in these here United States and while there is improvement in getting to the point where all Americans at least have the ability to access broadband Internet, you can see there is still quite a bit of pink on that map.
Consumerist reader Thomas has been an AT&T U-Verse customer for about four years and says that whenever there has been a problem, the service techs have been prompt and friendly. But then he decided to make the mistake of moving to a new house only a few miles away, and now he’s trapped in the customer service Death Star.
AT&T U-Verse Subscribers Get Their AMC Back; Dish Customers Get Movies They’ve Seen A Million Times Already
The deadline AMC Networks — the people behind quality programs like Mad Men, Breaking Bad, and the first couple episodes of The Killing, and also a handful of channels no one watches — faced two contract deadlines this weekend; one with Dish Network and the other with AT&T U-verse. In the former standoff, the satellite provider stood firm in its decision to axe AMC; while in the latter, some sort of vague agreement has been reached.
As we mentioned last month, Dish Network says its relations with AMC Networks — which also includes IFC, The Sundance Channel, and WeTV, though people only really care about AMC — is kaput and as of July 1, subscribers will be left without their meth-making science teachers or slickly dressed ad men. The clock is also ticking on the deal between AMC and AT&T U-Verse that expires this weekend. Regardless, it’s the TV-watching consumer that will pay in the end.
Beware, Michael warns Consumerist readers. Beware of handing over access to your bank account–that is, your debit card number–to companies that might auto-bill you. For services that you’re no longer receiving, and never really in the first place because the connection never worked properly. Michael had been an AT&T customer for DSL, but never had very good connection speeds. So the Death Star offered him great incentives to upgrade to U-Verse. He did, but the promised rebates never came. He offers this cautionary tale about putting your debit card information in the hands of a mercurial public utility.
Reader yesfarro doesn’t exactly live far from civilization, but she does live far from civilized telecommunications. Mobile phone reception isn’t great, but more importantly, there is no broadband. No cable, no DSL, no anything. She gets by using dial-up through aT&T, but even that has become significantly slower than usual due to a problem with the phone lines that no one–not AT&T, not BellSouth–knows how to resolve.
UPDATE: A rep for AT&T confirms to Consumerist that while the forced upgrades are occurring, it is only happening to customers in select areas.
Consumerist reader Mike uses AT&T internet and home phone, but hasn’t bought into the U-verse TV situation. He says he’s got an antenna and Hulu Plus to make his TV viewing times a pleasurable experience. But that hasn’t stopped a seemingly made-up AT&T customer service rep named “Kelly” from sending him letter after letter, beseeching him to sign up to bundle in TV as well.
Cameron moved recently, but not all that far away. Just to another apartment within the same building. Not so bad. He’s been an AT&T DSL customer for six years, but the Death Star wants to wean customers off DSL and get them onto U-Verse. Cameron was told that he couldn’t be reconnected to DSL down the hall, so he upgraded to U-Verse. Only the upgrade is more of a downgrade. To lower Internet speeds and static on the phone line.