In 2008, DHL abandoned its domestic shipping operations in the United States, putting thousands of employees out of work and leaving behind a very nice air cargo facility at a decommissioned air base in Ohio. A company started using the base recently, shipping unspecified “consumer goods,” but no one will identify who it is. One likely suspect is Amazon. [More]
By now, most of us know that our packages are not always handled with loving care, getting tossed around warehouses, onto trucks, onto planes, and back onto trucks, etc. But could USPS drivers please at least keep up the thin, delusional veil that they take even the slightest care when it comes to actually delivering a package to the customer’s door? [More]
The final match of Round One delivers the one-two punch of FedEx and UPS, both of whom were scheduled to fight earlier but had to reschedule because they were running late. [More]
“There’s a reason the USPS is going bankrupt, and it’s because of their shoddy customer service,” read a subject line in our tips mailbox. Jeremy’s package, shipped UPS, got handed off to the U.S. Postal Service, and at some point things went very wrong. UPS SurePost is that company’s answer to FedEx SmartPost: a service that uses the private companies’ systems to get packages from the sender to sort of near their destinations, then depends on the U.S. Postal Service to travel the last leg to your doorstep. [More]
If you live in the area of Papillion, Nebraska, and you’ve been waiting on a FedEx package for a couple weeks now, you’re not alone, after a driver for the delivery service decided to simply dump hundreds of parcels in the road. [More]
The overwhelming crappiness of FedEx Smartpost as a shipping method is a frequent topic around here. But why is it so terrible? We could have guessed that a partnership between ostensible rivals FedEx and the U.S. Postal Service might not work so well, but one reader with inside knowledge about why it’s so terrible reached out and shared their knowledge with us. The basic reason? The labels are terrible, and confuse the equipment. [More]
Tim’s new shirt from Teefury didn’t have to go very far. It just had to make a short trip across the Los Angeles hypermetroplex. But somehow the eventual delivery service that is FedEx SmartPost couldn’t get the package to go in a straight line, which meant that it took a meandering route around the area. Really, they could have put the shirt in a cardboard tube and rolled it to Tim faster.
Jane’s order from the Gap shipped using FedEx Smartpost. That’s a service that uses FedEx’s network to get items from the vendor to the local post office, then turns packages over to the USPS, which is stoping by your house anyway, for final delivery. This seems like a really great idea in theory, but leaves a pretty big crack for packages to slip through. Both systems say that her package has been delivered. It hasn’t. Well, it sort of had–it was delivered to the local post office, which normally isn’t what “delivered” means using SmartPost.
J. likes ordering from Woot, but hates FedEx SmartPost, the company’s shipping method of choice. Describing it as “some sort of misbegotten bastard child of FedEx and the US Postal Service,” J. calculates that it would actually be faster to travel from Woot HQ in Texas to his home on Brooklyn by bicycle. Which would be helpful if he weren’t ordering inanimate objects.
Roku and Fedex have done an amazing thing. They didn’t send Merujo’s new media player via Smartpost. They sent it three months back in time and to the wrong city and state. Or maybe they just can’t find the correct tracking number.
Cristiana says beware the trap of sending things via FedEx SmartPost: the USPS handles the local part of delivery, and “since you now have two shipping companies involved, nobody wants to take responsibility for the package” when it never arrives.
I ordered an awesome shirt from Shirt.Woot! How awesome? Awesome enough for the U.S. Post Office to tear it right out of the super-durable SmartPost package Woot uses to protect their shirts. The Post Office, bastion of empathy that it is, didn’t want me to miss my order completely, so they delivered my ripped empty package wrapped in an obnoxious “WE CARE” apology bag. Heartbroken, I tried emailing Woot for help…