2016, By The Numbers

Philografy

Well, 2016 sure has been a year. From exploding phones to “glitches” that grounded thousands of flights to the ever-increasing, ever-depressing mountain of student loan debt. Let’s not forget bankrupt and shuttered retailers and restaurants, growing resistance to antibiotics, and the continuing opioid epidemic. Before we flip the calendar to 2017, let’s have our annual look at some of the numbers behind the year we’re finally leaving behind. [More]

Another Year That Shouldn’t Have Been: 64 Times Companies & Employees Embarrassed Themselves In 2016

Ron G

Just like last year (and, honestly, every year), 2016 was rife with stories about companies and their employees treating customers badly, going too far with bad jokes on social media, and then issuing semi-apologies while making claims about “taking it seriously,” or sometimes “very seriously.” [More]

(Mike Mozart)

Labor Group: High-Pressure Sales Goals Led T-Mobile Workers To Add Services Customers Didn’t Want

Selling consumers services they don’t need is nothing new; recent examples include Wells Fargo’s fake account fiasco and Office Depot’s computer virus scanning program. Now, a labor group has filed a complaint with federal regulators accusing wireless carrier T-Mobile of using similarly aggressive sales goals, driving employees to enroll users in services they don’t actually want or never asked for.  [More]