Search results for: Fake account fiasco

Adam Fagen

Complaints About Student Loan Servicing Increased 429% In Past Year

In the past year, federal regulators and consumer advocates have highlighted issues with student loans and the servicing of these often crippling debts: from finding that educational loans continue to haunt older borrowers, to suing Navient, the largest student loan servicing company. Because of this, it might not come as much of a surprise that the number of complaints the Consumer Financial Protection Bureau received related to student loans has skyrocketed.  [More]

the-specious

Wells Fargo Customers Won’t Need A Card To Get Cash At ATMs Anymore

Can’t be bothered to carry a debit card, but need some cash on the go? Not a problem for Wells Fargo customers with smartphones, as the bank is rolling out its cardless technology at all of its roughly 13,000 cash machines. [More]

Philografy

2016, By The Numbers

Well, 2016 sure has been a year. From exploding phones to “glitches” that grounded thousands of flights to the ever-increasing, ever-depressing mountain of student loan debt. Let’s not forget bankrupt and shuttered retailers and restaurants, growing resistance to antibiotics, and the continuing opioid epidemic. Before we flip the calendar to 2017, let’s have our annual look at some of the numbers behind the year we’re finally leaving behind. [More]

Ron G

Another Year That Shouldn’t Have Been: 64 Times Companies & Employees Embarrassed Themselves In 2016

Just like last year (and, honestly, every year), 2016 was rife with stories about companies and their employees treating customers badly, going too far with bad jokes on social media, and then issuing semi-apologies while making claims about “taking it seriously,” or sometimes “very seriously.” [More]

(Mike Mozart)

Labor Group: High-Pressure Sales Goals Led T-Mobile Workers To Add Services Customers Didn’t Want

Selling consumers services they don’t need is nothing new; recent examples include Wells Fargo’s fake account fiasco and Office Depot’s computer virus scanning program. Now, a labor group has filed a complaint with federal regulators accusing wireless carrier T-Mobile of using similarly aggressive sales goals, driving employees to enroll users in services they don’t actually want or never asked for.  [More]