What happened, exactly, when a couple in California brought their 1-year-old dachshund to a grooming appointment that led to his death? They claim that the pup came out of the grooming department with bloody foam coming out of his mouth, and he died from injuries suffered at the groomers’ hands. Now the couple has filed a lawsuit, seeking answers about how their pup — who they refer to as their “son” — could have died from a routine nail clipping. [More]
Thanksgiving is usually the big day on the calendar in November, but this year the holiday took a backseat to Election Day — so much so that many people say they delayed the start of their holiday shopping until after the votes had been counted. Now here we are, with only a few days to go before Thanksgiving (and, more importantly to some folks, Black Friday); you’ll need to know which stores are opening when in order to maximize your shopping efficiency. [More]
Retailers are constantly attempting to one-up each other in services offered to customers. Recently that has meant introducing the quick delivery of products. Joining the likes of Amazon Now, Google Express, Best Buy, and Staples is PetSmart, you know, because you never know when you’ll unexpectedly run out of dog food. [More]
Here’s the problem with releasing a coupon on the internet: without disclaimers or digital limits on the coupon itself, it can be infinitely reproduced, used over and over, and used by people it wasn’t intended for. That’s what reportedly happened when T-Mobile offered a restriction-free coupon for $7 worth of stuff at PetSmart as part of its T-Mobile Tuesdays promotion that was a little too unrestricted. [More]
If you were to ask my dog what she wants out of her experience at the groomer, “no bath” and “no haircut” would probably be at the top of her list. She would be less interested in a more spa-like entrance with a concierge desk and free coffee beverages for humans. In a prototype store on New York’s Long Island, the big-box pet store is experimenting with a new store that focuses on pet services in a more fancy manner. [More]
Do pets care about music? My dog was indifferent toward it even back when she could hear, but big-box pet store Petsmart is putting in a new music system meant to soothe pets (in the boarding area) and energize their owners (in the shopping area). Will it work? Maybe as long as people think it does, and people control the wallets, that’s good enough. [More]
National Ice Cream Day is officially July 17, or so the ice cream gods have proclaimed, but many businesses are either starting the festivities early or extending the sweet treat deals beyond Sunday. Here’s what you’ll need to know to get your brain freeze on. [More]
It must feel awful to still be paying for your pet’s health plan after the pet has died. Yet there’s a difference between pet health insurance and the wellness plans that some vets market. While both are designed to help pet owners spread the cost of medical care throughout the year, wellness plans are for a fixed period of time, whether the pet is actually alive during that whole time or not. [More]
The end of the year is a time to reflect on the good times, bad times, and those that just made you scratch your head in disbelief. While there were plenty of really great – and not so great – things that happened in 2015, we’re here to remind you of some of the most baffling, embarrassing, and gaffe-worthy business and consumer stories that graced the pages of Consumerist in the last 12 months. [More]
Retailers love the idea of customers picking their online orders up in a local store, but shoppers are starting to find it inconvenient. One store has an idea to promote the practice: PetSmart is offering a special discount on online orders that are picked up in a store tomorrow, a day when it’s too late to ship gifts purchased online. The name, “National Fetch it Day,” is unlikely to catch on with other retailers, though. [More]
Beginning tomorrow, October 1, Target will price-match the websites of 29 major retailers in stores and for purchases from their website. These include the usual big names that you might expect, like Amazon, Walmart, and Best Buy, but also some major specialty retailers like Sports Authority and cosmetics retailer Ulta. [More]
Petco and PetSmart are the two largest pet retailers in the United States: about 50% of all money spent in pet stores nationwide goes to one of the two chains. The two companies have given each other a good sniff and considered merging in the past, but after some changes of ownership are considering it again. [More]
In this month’s recall roundup, a stroller wasn’t designed to be chewed on, a fish tank heater might cook your fish instead of keeping them comfortable, and a lawn mower may fling grass clippings at the person operating the vehicle. It’s a dangerous world out there, apparently.
It took a few days, but PetSmart finally responded after a video was posted on social media that claimed to show live goldfish swimming in a bag that had been chucked in a store’s garbage bin. The chain apologized to customers, saying an employee didn’t realize any of the fish were still alive.
A family in Indiana brought their bulldog, Bubba, to the local Petsmart grooming salon for a nail trim, and the pup never came home. What happened? It’s not really clear, but it appears that the dog collapsed and vomited, leaving him unable to breathe. Now the family is upset and wants justice for their pet, but what does “justice” in this case mean? [More]
Don’t let the Valentine’s Day pressure get to you, friends. There’s no need to resort to stealing in order to let the ones you love know how you feel (try serving them pizza instead). As such, a remorseful kitten thief returned the pilfered feline to a Minnesota pet store with an apology note, explaining he had no money for a Valentine’s Day present.
It’s been seven months since Petco and PetSmart announced they’d both be removing cat and dog treats made in China over pet sickness fears, and this week the former says it’s ready to pull all the products from its stores and online.
Who knew that pet care could be such a lucrative business? Just as the year comes to an end, PetSmart announced it would sell itself for $8.7 billion to a private equity firm, fetching the title of largest private equity deal of 2014. [More]