Losing your luggage can be an annoying and expensive inconvenience when you have to quickly replace missing clothes and electronics, but some lost items are worth a lot more than any price tag you could ever try put on them. 

A 91-year-old World War II veteran says United Airlines lost his checked bags containing the medals, ribbons, and uniforms from his Army days — and that the airline couldn’t be bothered to respond, ABC7 reports.

He arrived in time to give a speech at the reunion, but his bags containing his extensive collection of military medals, including a presidential citation, never arrived.

And they still haven’t, according to his daughter, who traveled with her father to the event. She says that when they landed in Virginia, United told her that the bag was on another flight thanks to the previous delay, cancellation, and rebooking.

“It was just awful. I’ve never been treated like that in my entire life,” she said. “I was so frustrated with the whole episode that I filed a complaint with the airlines and I also filed a complaint with the Department of Transportation.”

The veteran enlisted in the armed forces in 1943 when he was just 18 years old. He served as a paratrooper with the 101st Airborne Screaming Eagles and first saw battle during the June 1944 D-Day invasion at Normandy.

On the bright side, says his daughter, some of the lost medals can be replaced.

ABC7 says it made repeated attempts to contact United before finally getting a response from the airline, which now says it will attempt to locate the missing luggage.

WWII Veteran’s Luggage With War Medals Lost On United Airlines Flight [ABC7]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.