Bill filed a report with the Consumer Products safety Commission, and remains in a repair standoff of sorts with Acer.
Just wanted to let you know that batteries in laptops are still exploding.
This time, it was the battery cell in my Acer 8951G laptop’s wireless trackpad that blew up and bulged out.
I have been in contact with Acer Executive customer service with RMA / service ticket [redacted].
But since the laptop was bought in 2011 and the warranty is expired it would be for a “safety evaluation” only.
That means it they can tear apart the laptop and erase my data, but I get no guarantee of a repair!
I simply would like a replacement trackpad sent to me from Acer. I did send the defective, exploded trackpad that was in my laptop back to the Acer repair depot in Texas.
I understand I am out of warranty, but this is a safety concern, and you can’t count on having an external mouse all the time with a laptop.
I saw these were last going for about $20 on eBay but missed out on the last auction 😦