LG Rep: Washers And Dryers Are Not Meant To Last

Morgan called up LG looking for a part for his dryer. He had learned that he wouldn’t be able to get the appliance repaired. That was disappointing, because he paid $1,000 for it only seven years ago. He was already frustrated enough when an LG customer service rep said the words that prompted him to write to Consumerist.

He writes:

So, back in 2005 or so, my wife and I bought a washer dryer combo from LG. At the time, it was their TROMM branded high end front loading set. I think the total was about $2000 for the pair.

A few years in, the washer started being erratic – turns out something is permanently off balance, so it makes a thumping /vibrating noise when it spins. Out of warranty, we just left it be. It works, but it sounds loud through the whole house (it is in the basement)

Now the dryer has just quit, and the part to repair it is no longer being made. So I called customer service at LG, to speak with someone to confirm if the part was in fact discontinued (a circuit board of some sort). I started explaining the situation, and that I was disappointed that a $1000 dryer only lasted 7 years, and combined with the washer issues I was really down on the company. When I paused to ask to see if they could confirm that they did in fact discontinue the part, I was told

“Well, that is pretty common for all washers and dryers made today – they are not meant to last.”

What? I explained my parents had whirlpool brand that were still running fine after 12+ years. And that I was really shocked to hear that LG thinks that a 7 year lifespan on their flagship line of appliances is good enough. At which point he said “what would you like me to say?”

I didn’t really see the point in continuing the conversation at this point. I just was curious – for a washer and dryer – am I crazy in thinking that a 7 year lifespan is too short?

No, although the plastic and electronic components used in today’s large appliances do seem to shorten their lifespans. My parents used the same Kenmore dryer from 1970 to 2007, and have an even older one that came with their current house. But new appliances? Give ’em seven years, max.

Sorry, Your Four-Year-Old $3K Oven Is Too Old To Repair
Which Of Your Purchases Have Kept Working Long After They Should Have Quit?