Viacom Tells DirecTV Customers To Complain In Order To Get Free Stuff

We’re now a few days into the fight between Viacom and DirecTV that has left nearly 20 million of the satellite service’s customers without 26 channels, including MTV, Nickelodeon, and Comedy Central. And while the two parties are reportedly trying to hammer out a resolution, Viacom’s Twitter account is only stoking the anti-DirecTV fires.

Yesterday afternoon, the broadcaster Tweeted, “Call DirectTV at 800-531-5000 and get free stuff,” and linked to this CNN.com article about people who had been able to talk the satellite provider into getting discounts and free premium channels by complaining.

The @Viacom account has also taken to re-Tweeting other users’ gripes about the blackout of their favorite networks and shows.

This is our personal favorite: “Who lives in a pineapple under the sea? I don’t know, I have directv,” Tweets @BrandyLuvsBeer.

After pulling the channels from its lineup late Tuesday night, DirecTV began instructing angry customers on ways they could watch some of their favorite shows online. However, Viacom responded by pulling a number of full-length episodes from their websites.

DirecTV claims that Viacom is attempting to raise the price on its package of channels by around $1 billion. Meanwhile, Viacom counters that its recently expired 7-year-old contract with the satellite provider was “ancient” and not representative of what the rest of the industry pays.