Comments on: Diners Say They Were Locked Inside Restaurant For Refusing To Pay Automatic Gratuity

By: whogots is "not computer knowledgeable"

whogots is "not computer knowledgeable" — Thu, 17 May 2012 22:42:17 +0000

If tipping went away, the tip wage would have to go away. You do know that waiters are paid two dollars and thirteen cents ($2.13, seriously) an hour, right?

By: Doncosmic

Doncosmic — Mon, 07 May 2012 02:22:09 +0000

Unless the service wasn't bad and these people are just awful customers. If I were the manager I just would have let them leave and ban them from the restaurant, some create more problems than they are worth.

By: jacobs cows

jacobs cows — Sun, 06 May 2012 23:31:30 +0000

The lockdown seems so extreme on the part of the restaurant.If the customer has valid complaints the why reward the restaurant help? I smell lawsuit.

By: Mad Monk

Mad Monk — Sun, 06 May 2012 15:43:06 +0000

I am sorry about this but before I even seen the video I knew that the complaint was filed by a black person. Call it whatever you want but if the sun rises in the east since the beginning of time; i know tomorrow that it will rise in the east. Twenty years in the Food and Beverage business has given me a lot more insight that most people. I have seen it all. You can call me racist but I call it EXPERIENCE! If you haven't been in the industry you don't know.....so kindly keep those labels to yourself.

On the other when the gratuity is automatic the service is usually insufficient. I have seen this over and over. The customer is taken for granted and compounded. with being black didn't help matters much either.

I don't believe any paying customer should be treated poorly and all should get good service regardless on how they tip or any other quantifier you choose to inject..

The Mark's family should sue the restaurant on kidnapping charges. As manager you got to know when to hold them and when to fold them. This is one battle the restaurant will lose.

By: Broke_Daddy

Broke_Daddy — Sat, 05 May 2012 01:25:11 +0000

Best bet would have been to tell them you wanted separate checks. Then there is not party of more than 5 or whatever.

By: Fafaflunkie Plays His World's Smallest Violin For You

Fafaflunkie Plays His World's Smallest Violin For You — Sat, 05 May 2012 00:17:48 +0000

When last I checked, failure to pay for service of any sort, as long as it was agreed to up front, is considered theft of service, and therefore a criminal offence. The menu stated that parties of over x amount of people will be subject to this automatic gratuity. Is it fair? You had your chance to state your opinion on that before you ordered the food, or at the very least, before you were handed the check. Does this suck? Of course it does, but the patrons did imply they agreed to the terms of the deal when they ordered the food. Should the restaurant have detained them? That's up to a judge to decide, not me.

By: Fafaflunkie Plays His World's Smallest Violin For You

Fafaflunkie Plays His World's Smallest Violin For You — Fri, 04 May 2012 23:49:35 +0000

Depends on the province. In Ontario, minimum wage is $10.25/hr, unless you're working in a licensed establishment (or other places, like if you're a hunting guide--look it up here.) If you serve the public (i.e. a bartender or waiter/ess, not the cook or the busboy) minimum wage is $8.90/hr. Guess what else? There's no provision to make up the wages if tips didn't make it to the standard minimum wage.

By: rmorin

rmorin — Fri, 04 May 2012 22:37:09 +0000

Yep you got it figured out. There is no grey in the world. A server is either going to spit in your food in front of you while punching you in the face, or they are going to do everything right. Can't possibly be that they just are sort of out of it and only provide service worth 13% that shift. Nope, either 0% or 20%, you got it pal.

By: rmorin

rmorin — Fri, 04 May 2012 22:31:39 +0000

Yeah food service workers are the 1%, just living large off the backs of you guys the REAL hard workers.

You don't get it. At McDonalds YOU DO PAY FOR THE SERVICE AND YOU DONT GET TO DECIDE THE PRICE. YOU DO "TIP" THEM IN THAT THEIR SALARY IS BUILT INTO THE COST OF THE PRODUCT.

By: HogwartsProfessor

HogwartsProfessor — Fri, 04 May 2012 19:49:40 +0000

I try to avoid these places that add on the automatic gratuity. It's not like a delivery charge for pizza. Although if I want to avoid that, I get carry-out. I would definitely avoid this place, since it seems the service isn't great anyway. Also, locking them in? Sheesh.