How Walmart Is Making Americans Even Stupider

Reader “Nick” manages a store that sells DVDs. And while store managers have many, many legitimate gripes that they could share with the Consumerist Nation, Nick has a very specific complaint about Walmart. It’s his belief that Walmart is making Americans stupid. Well, stupider. Hear him out.

He writes:

I’m a Manager at a DVD store, the golden policy on returns is… [We need a] receipt for any returns. 90% of the time when a customer tries to return a item without a receipt, they go off on me for poor customer service and tell me Walmart takes any returns without receipts. Countless times I been called racist names wile they storm out of the store (hopefully not knocking something over).

Tonight(2/21/2012) I had a man try to return a item he said he purchased from us back in December as a Christmas gift for a girlfriend. He said he lost the receipt on his way over.

I explained to him multiple things. Our receipt policy and our 30 day return policy. Even tho I been taking back returns as old as black Friday on the first of February and receipt less returns 3 weeks after Christmas. No way I can return a item from December now.

The kicker is we never carried the item. Man went off a tangent stating the consumer is always right and that Walmart take back items without receipts all the time. He stated he would not leave the store till I give him his money back.

Tried to explain it all to him clearly again, he just kept going in a circle about Walmart and how unfairly I’m treating him. After the 5th time I tried to explain why I cant do the return walked over to the main register started to yell that the store steals from hard working Americans and block people from using it. I had to call security to have him removed.

At this point I’m convinced that Walmart is making everyone an idiot.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.