Crate & Barrel Will E-Stalk You To Close A Sale

David was poking around the Crate & Barrel website, without actually signing in. Or so he thought. He had put something in his cart, then closed his browser and wandered off. He was a little surprised when the site emailed him to remind him that he had forgotten a few things in his cart.

I added a bed to my cart the other day on crate and barrel’s website. Didn’t buy it, was considering, but left. I was NOT signed in to my account.

Later, I got an email from them telling me that I left items in my cart. That crosses the line from helpful to stalking. It’s like if you were in a store and picked up a shirt and put it back down, and then a day later the salesperson called you and asked if you still wanted it.

Not okay, I’m done shopping there.


Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.