Clarks Stands Behind And Replaces Leaky Shoes

Keeping your feet dry is sort of a key feature of shoes, so Justin was disappointed when the sole of his Clarks boots cracked and leaked whenever he wore the boots in the rain. He contacted the company and learned that their shoe soles have a five-year warranty, and mailed out his broken shoes and had a replacement pair within just a few weeks. Hooray!

I just wanted to pass on a story of excellent customer service and a company that stands behind their shoes.

I bought a pair of Clarks casual leather boots from a department store in September of last year. Last month, I noticed that the sole, below the ball of my foot had cracked open all the way across . So when I wore the shoes in the rain, my socks would get wet. Somewhat annoying, to say the least. I looked up Clarks customer service number on the web, and contacted them. The gentleman informed me that the soles have a 5 year warranty. He apologized for the inconvenience, and let me know he would mail me out a pre-paid mailing label. All of this, without a question. I sent my shoes back after the label came and just yesterday received a brand new pair. The whole transaction was over in about 2.5 weeks.

It was a truly effortless experience. This was my first pair of Clarks, but will definitely not be my last.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.