Before Jim made a long walk through the snow to trade in his original Xbox accessories at GameStop, he made sure to place a phone call to make sure the store would accept his items. After getting the green light, then double-checking to make sure the woman at GameStop understood what he was asking about, he was turned down once he got to the store.
Today I wanted to go to GameStop to trade in a bunch of old Xbox accessories for store credit. Before going in I called to make absolutely sure they accepted them in trade. The woman I spoke to said yes, and reiterated this twice. I walked half an hour (each way) in the snow and ice and cold to get there only to be told upon arrival that this was not correct; and further, the person who misinformed me was actually the district manager.
This is only a short while after a similar incident, on Christmas Eve, when my roommate made a trek to a neighboring state – in the snow – to snatch up a game that no local stores had; only to arrive and be told that the game had a crack in the disc.
If you’ve ever called ahead to a business to confirm something and found out the information you received was false once you got there, how did you handle the situation?