Here’s how to contact the Dell Resolution Expert Center (REC), another place to get action on your Dell customer service issue. It’s a special internal escalations team set up to resolve thornier problems that’s been around for several years but many customers aren’t aware of.

One Dell call center employee calls them “demigods” and recommends that “if there is no luck after trying at least twice to get something resolved, fill out the form and wait about 1-4 days for a turnaround, which can end up being faster than a mass emailing.”

Another arrow in your quiver!

Dell Resolution Expert Center [Dell]

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