Consumerist reader John is more than a little upset with JCPenney. He claims that the department store’s website is in such a state of disarray that shoppers’ sensitive, personal information is showing up in other shoppers’ accounts.
Here’s John’s story:
My wife was contacted by a complete stranger who was able to track her down because while she was shopping on JCPenney’s site, my wife’s information appeared in place of hers in her cart (including address, etc…). People are having items appear in their cart and having items ordered that they did not order, etc.. Because basically, JCPenney is having MAJOR trouble with people’s accounts, getting them mixed up, etc…
We’ve all tried calling customer service and we’ve all been told (by customer service managers) that “Yeah, there’s a problem and we’re looking into it.” That was days ago. They’re still showing people’s information to strangers, and that seems like negligence to me – especially since some people are being charged for things they didn’t buy, etc.
John also alleges that the problem is more widespread than just him and that the JCPenney Facebook page is deleting customer complaints. In response, he and his wife have set up their own Facebook community where people are starting to share their problems with the JCP site.
We’ve contacted JCPenney for comment on this complaint and will update accordingly if/when we hear anything back.