The 10 Retailers That Keep Their Employees Happiest

Maybe those smiles on Costco employees’ faces aren’t fake. According to an employer satisfaction survey, Costco is the retailer with the happiest employees.

Career Bliss, a site at which workers review and comment on its employers, culled together nearly 100,000 posts and ranked the top 10 companies that earned the highest average score in growth opportunity, compensation, benefits, work-life balance, career advancement, senior management, job security and whether the employee would recommend the company to others.

The top 10 are Costco, Nordstrom, Old Navy, Best Buy, Lowe’s Home Improvement, Home Depot, Sam’s Club, Target, Victoria’s Secret and Petsmart.

If you’ve worked for one of these joyful, pure and benevolent companies, do you agree with their spot in the top 10?

Top Ten Happiest Retailers [Career Bliss]
(Thanks, Alia!)


Edit Your Comment

  1. Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

    Costco is #1.

    No surprises there. They seem to be untouchable as the Champion of Retail. :3

    • LadySiren is murdering her kids with HFCS and processed cheese says:

      Agreed. My cousin is one of their store managers, has been with them for oh, twenty years now? She LOVES working for Costco. She’s had a great career with them and will likely remain there until she retires. Strangely enough, prior to her move to Costco, she was a DC (distribution center, not Washington) manager for Nordstrom, which she also loved. Costco offered her better opportunities for advancement, hence the move.

    • JennyCupcakes misses her grandson says:

      My dad just quit Costco after working there for barely a month. He’s a retiree and they were working him almost 40 hrs a week; he only signed up for part-time.

  2. OSAM says:

    I can assure you that Best Buy and Old Navy should NOT be on that list, from both personal and friend’s experience. Home Depot and, more so, Lowe’s are seen more favourably, that’s for sure.

    • webweazel says:

      I think a lot of it also depends on the individual store’s management. A relative worked for Lowe’s for a month or two as a department manager. He called it the “meat grinder” after a few weeks. The store management there was flat-out 5-star ogre horrible. He got so tired of the bull that he literally told them to “take this job and shove it”.
      A few months later, come to find out in the newspaper that the store manager was fired and almost prosecuted for stealing appliances out of the back of the store and into his truck, and selling them for cash to his friends & neighbors.
      Maybe the store is better now?

    • ryan89 says:

      I had an okay experience during my tenure at Best Buy. If the discount wasn’t cost+5% I wouldn’t have stuck it out for 4+ years like I did. The discount is a big part of why people are happy there.

      • Loias supports harsher punishments against corporations says:

        Why, when I can go to other retailers and get the same items for the discount price or lower.

        • Shadowfire says:

          Then you would be paying less than cost, and the retailer would be taking a loss.

          So, no, you can’t, except for specific and rare instances.

        • homehome says:

          95% of the stuff that I got discounts with at BB were lower than anywhere else. The only thing I couldn’t get lower on were computers, sometimes. TVs, we had black friday prices everyday, not just 1 day out of the week. Accessories, we got cords for lower prices that are at newegg and tigerdirect. I remember I got then 10 foot aux cord for .75 with tax. Best thing about it, I didn’t have to pay shipping or wait 5 days for it to get here.

    • ArgusRun says:

      The plural of anecdote is not data.

    • Hoot says:

      I was wondering why Old Navy was on there. My stint with them was pure hell thanks to lazy managers standing around flirting with the 17 year old high school girls working there who also stood around doing nothing.

      Granted, it seems that they’re ranking it for people who work full time, probably in management or in some headquarters. I guess my lazy managers liked their jobs!

  3. pecan 3.14159265 says:

    I’ve only worked for one place on that list, and my experiences say “no” – I had a boss who made you stay to clean up after your shift was over – but she’d wait for you to clock out and then conveniently tell you that you missed cleaning an area. If you didn’t push for the credit card, you’d get the worst shifts, which is normal in retail but really crappy. One of the good aspects was that there was an emphasis on safety – my store was in a mall, and we were told that we absolutely had to walk in groups (at least pairs) to the parking lot if we were working the closing shift.

    • Buckus says:

      That’s anecdotal evidence, with a sample size of 1, which is, statistically speaking, meaningless.

      • blissfool says:

        WTH? So what? Isn’t article asking for personal experience??
        Sigh… so fast to criticize.

      • aka Cat says:

        Oddly enough, it seems that Phil was asking readers about their personal experience, rather than a full statistical study of the companies listed.

      • Wombatish says:

        “If you’ve worked for one of these joyful, pure and benevolent companies, do you agree with their spot in the top 10?”

        Go away now? Please?

        Seriously though, anecdotal does help regardless of whether the article asked for personal experience or not.

        YOU could be the one having those anecdotal experiences quite easily. If I’m considering working somewhere, especially if it’s actually a career move, not just a job, I want all the info I can get.

        If absolutely nothing else, it could give you a particular department/location/etc to avoid.

      • nonsane says:

        Oh no, this thread was scientific until you came. Troll.

  4. LadyTL says:

    Sam’s Club is the same company that runs walmart. They aren’t separate at all. If you work for either one you can transfer between walmart and Sam’s.

    • AustinTXProgrammer says:

      Having not worked for either I was under the impression that Sam’s club paid considerably higher wages than Walmart, although still not as high as Costco. Seems like there would be some barriers if they had that distinction.

      • LadyTL says:

        Not really, when I looked at the jobs spots it seemed like the lowest wage at Sam’s was only about the same as the electronics positions as walmart.

    • falnfenix says:

      indeed…and their reputation for employee treatment is pretty abysmal. i can attest to it.

  5. FatLynn says:

    Interesting that Old Navy would make the list, but not Gap or BR.

  6. Supes says:

    I’ve found quality of life when working for a retailer is more dependent on your individual manager than the chain of stores you work for.

    • Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

      Precisely this. Doesn’t matter how good the company is, your immediate superior is who gets to decide if your job is a joy, or Hell Incarnate.

    • J-Sap says:

      Here here. That is the truth. I worked retail at one of these companies and transferred stores a couple times. Some were good, some were bad, some became bad as time went on. Management in a store is far more important than the company itself.

    • leprechaunshawn says:

      Bingo! This can apply outside of retail as well. I work for a fairly large company and for my first 7.5 years I worked in a production environment. I transferred to an administrative position in customer service about 3 years ago and my happiness at work has improved greatly.

    • katarzyna says:

      It’s the same outside of retail, too.

    • catastrophegirl chooses not to fly says:

      as someone who worked for on retail company for 3 years with 7 managers total, this is true in my experience also. when i got a good manager, i followed the manager from store to store when the opportunity was available, rather than stick around to see what dingbat showed up next to mess with my schedule and tell me how to do something i’d been doing longer than they’d been employed by the company.

    • Wombatish says:

      This is very true, however in my experiences the companies that actually give a shit about their employees tend to promote/choose/retain managers with a lot more care.

      If all they want is profit, profit, profit, they’re going to be a lot more likely to look the other way when a manager treats his employees practically like slaves, or cuts corners… at least until they get caught. But then they just fire them and replace them with a slightly less blatant asshole (and sometimes not even that).

      The few companies I’ve worked for where I felt like they actually gave a shit listened to employee evaluations/comments on managers, and didn’t just promote on seniority/profitability/etc.

  7. OmniZero says:

    Based on my fiancee’s work experience, Sam’s Club should not be anywhere on any “happiest employee’s” lists. It sucks because they keep the stores under-staffed in order to make the highest profit margins. Then make “part time” employees work 36+ hour weeks without the full time benefits.

    And let’s not start on trying to get someone to fill in for you when you have to go on break…

  8. wonderkitty now has two dogs says:

    Most retail employment happiness directly relates to how well the store manager follows the Consumerist Golden Rule: Be a fucking human.

  9. Anubis says:

    I work for one of the home improvement stores listed. I can tell you most assuredly that nobody at my store enjoys working there. I’ve been told that 5 or so years ago things were different and employees were treated well. Today, I don’t know a single person at my store who wouldn’t leave if the chance came up.

  10. mstnggt500kr says:

    So how many managers were over people’s shoulders when they did the surveys? Or were they just surveying managers? I know from experience that BBY does not belong that high on the list (especially now). Neither does Sam’s Club.

    • LadyTL says:

      Heh, reminds me of the surveys they had us do at walmart, where you had to rate your work experience. I took great pleasure in rating them honestly even though the higher ups tried to hint we should rate them favorably.

  11. There's room to move as a fry cook says:

    Best Buy employees love their jobs because they can goof off and ignore customers – and still get paid.

    • Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

      As a customer, I usually appreciate this rather than being asked “Do You Need Help Finding Anything?” 6 times every ten minutes.

      • TheWillow says:

        oh so you shop @ lush too? My mom can’t go in there anymore, they make her blood pressure go up too high.

    • BurtReynolds says:

      Don’t forget that actual product knowledge is optional as long as you can move some Monster Cables and extended warranties.

  12. Foot_Note says:

    dont forget wegmans.. treat the employees right

  13. Loias supports harsher punishments against corporations says:

    I’m surprised to see Cotco beat out Nordstrom, which has historically been a very employee-centric business.

    • Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

      Never heard of Nordstrom, to be perfectly honest. Sounds like a nice business though; what do they do?

      • pecan 3.14159265 says:

        Nordstrom is a upper-to-high end department store, in the vein of Bloomingdales and Neiman Marcus. It’s what Macy’s wished it could be.

      • Loias supports harsher punishments against corporations says:

        That is pretty amazing to never have heard of them. They are a clothing retailer, considered higher-end merchandise, probably above or at par with Macy’s. More a women’s store in my opinion.

  14. Nigerian prince looking for business partner says:

    Reading these first hand accounts makes me really glad I never had to work retail. I was a ditch digger/laborer and briefly worked at a mill when I was in high school and later joined the Army before going to college and grad school. As awful as being a laborer was, at least we had very clear and defined goals, got to feel a sense of accomplishment when they were completed, and never dealt with the public yelling at us or treating us like garbage. The military was no cakewalk (mech infantry in the Army) but getting to serve in the Balkans was a very rewarding experience.

    I really don’t think I have the temperament to ever work at a place like Home Depot or Best Buy. If I grew up somewhere, where there only career prospects were in retail, I think I would have chosen a technical field in any of the armed forces over a job that has no potential for advancement.

    I am very grateful that I now have a desk job and only have to deal with our clients, regulatory agencies, and very occasionally members of the public.

    • Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

      This is why I love the trades. Clear and defined goals, without Joe Public making things complicated. Gimme my tools, tell me what needs doing, and get the hell out of my way. ;P

    • JiminyChristmas says:

      Sadly, with construction in the tank as it is walking onto a job as a laborer isn’t as easy as it once was. I’ve done both construction and retail and would probably still choose the former, though I’m getting a little old for that.

      The one thing I always hated about construction work was you never knew where your next work site would be. I did concrete work for commercial construction for a while and some of the jobs were quite lengthy. There’s nothing like showing up to work and finding out you have a 90-minute commute each way for the next 3 months.

    • Shadowfire says:

      It can be rough, but honestly, making a customer’s day is why I do it. There’s a great satisfaction in seeing a customer walking in unhappy, and making them leave with a smile on their face.

      Also, thanks for serving!

    • miss_j_bean says:

      Some people just aren’t cut out for retail. I thank you for your service because that’s something I would have a hard time being able to do. I enjoyed retail because I enjoy interaction with people and if you mess up on your job a little, no one dies. I couldn’t do a job working on important blow-up-stuff machines where a tiny error could be a catastrophe. Then again, I hated the lack of future prospects so I quit and went back to school. :)

  15. Alter_ego says:

    The company I currently work for isn’t on that list, which surprises me. But I did work for Victoria’s Secret for two days. The main manager was not the one who interviewed me, and on my second day of training she told me I was so fat she didn’t understand why they had hired me, because people that look like me don’t shop there (which is interesting, since I wear nothing but their underwear with no problems). I didn’t actually need a second job, so I quit, and she didn’t understand why. Apparently all her other employees love her.

    • Bsamm09 says:

      Should have reported them. That is horrible.

    • Arcaeris says:

      Yeah, I’ve seen attitudes like that more than once at VS. This article has to be a fake or an ad or something.

    • Hoot says:

      Wow that’s terrible! I’m on the higher end of their sizing but still do most definitely fit and I used to get funny looks while browsing at my local store from their sales people, as if they were saying “How dare you! You’ll make our product look awful!” Stopped shopping there, and now this is another reason.

      They’re also expensive unless you go during their sales.

    • Wombatish says:

      Abercrombie and Fitch does the exact same thing. A lot of other very specifically targeted middle of the road clothing stores probably do as well, but I have specific experience with A&F.

      My mom rented some holiday space in a local mall, and our back room door opened onto the same hallway as A&F’s. The hallways usually have an exterior exit as well as one back into the mall, and I often took the one into the mall to get lunch since it exited a lot closer to the foodcourt than our store front (I also didn’t have to walk by the REEKING perfume store, yuck).

      The only people I ever saw leaving A&F’s back door were the people who worked in the back room of the store, doing all the inventory control, folding, loading/unloading, etc. The few I ever spoke to were very nice and articulate, but certainly not model material like are usually out front (even the managers). Apparently they were not allowed to be seen in the front of the store, even coming and going. They had to always use the back door and never even be seen with the front-room A&F employees (who were allowed to come and go via the storefront, at least for breaks). There were other little things (don’t tell people where you work, for one) but overall it was just oppressive, oppressive, oppressive, and based solely on their appearances. I understand the store wants to brand itself but don’t treat people like sub-humans.

  16. zantafio says:

    Publix and Whole Foods employees seem very happy

    • BethM says:

      Whole Foods employees are happy because they get high on their breaks… okay, and because the company treats them right too. It’s a good combo.

    • pythonspam says:

      Publix employs two (and previously employed another) of my housemates. They get no fixed schedule and poor management support. They get even less respect from customers mainly because of poor management decisions and strict guidelines that prevent them from assuaging customer concerns.

  17. JulesNoctambule says:

    No Trader Joe’s on there? I’m surprised! The one near our house has had almost no discernible employee turnover since it opened a year ago, which is unusual. A friend of mine used to work for them and she loved it; she only quit to go back to school full-time.

    • sodium says:

      I was wondering about Trader Joe’s as well. Everyone I know who has worked there absolutely loved it. Whenever I shop there I almost never see an unhappy employee. Maybe it’s not on the list because it’s not a major chain though.

    • Kissyboots says:

      I was also wondering about Trader Joe’s- aside from treating employees well, I’ve NEVER seen a happier group of people at work in retail or otherwise. Not only are they always in a good mood, but they evangelize while you’re shopping in a way I find totally adorable and endearing.

    • outlulz says:

      Yeah, every time I go to Trader Joes the employees are very upbeat and seem like they enjoy working there. I think it’s the pleasure they get from ringing the bell.

  18. catskyfire says:

    I’m curious as to how they got their numbers. Are we talking floor people? Management? Corporate people in headquarters?

    • areaman says:

      Same here. My friend at Target worked at the stores. He was one or two positions removed from being a store “exec”. He wasn’t happy at all where he was.

      I’m going to ask him how much he made in this best year at Target. “$49,364” doesn’t sound very realistic for a store level worker at Target.

    • Hoot says:

      If you click through to the article, it is people who are eligible for benefits, career advancement, work-life balance, that kind of thing. So probably not your minimum wage, part-time drone which is where most people commenting here are probably coming from.

    • BurtReynolds says:

      I was asking myself the same thing. I’ve read articles about Best Buy corporate being a great place to work. They subscribe to the “don’t care how, when or where you work from, just finish your tasks” policy. So you can be on the beach for all they care, as long as you call in to the conference call and meet your deadlines. I find these salary numbers in the 40’s a bit suspect seeing as though I would imagine most floor employees would be lucky to make $10/hr in all but the most expensive metro areas.

      I am just glad to see Staples hasn’t changed much since I worked there, as they are not present on this list and don’t deserve to be.

    • areaman says:

      Ok I heard back from my friend who use to work at Target he said,

      “Assistant Managers there start at 50k and I heard that Store Managers start at 80k. But thats only a handful of people.”

      There’s at least one layer of ‘management’ between ground level worker and asst managers, so the numbers from Target at least seem to discount their hourly type workers.

  19. u1itn0w2day says:

    I don’t know I’ve known people who worked at Target and Nordstrom and they weren’t exactly happy campers. I guess in retail your immediate supervisor is everything.

  20. Kimaroo - 100% Pure Natural Kitteh says:

    I’m surprised that the Container Store isn’t on the list. Those people are so darn happy and helpful that it still shocks me to this day, and I’ve been shopping there for years. If I could work a retail job, I’d want to work there.

  21. SPOON - now with Forkin attitude says:

    My last retail job was Filene’s. filenes had a 3 week rotating shift for full timers. 1 week work 10-6, next week 1-9, third week is both schedules alternating days, followed by a 3 day weekend. This third week was horrible to me so I found another job.

    I gave them a month notice. and they asked for an additional week, after which I would qualify for a week’s vacation pay. I and the new employer were fine with that. The last week of my month, before the week of my qualification for my vacation, was the week 3 in the schedule. I worked my shift and then went home for the 3 day weekend.

    I came back the tuesday and my manager (who had the person skills of an enraged rabid badger) yelled at me for 5 minutes (the first 5 minutes of my shift) about how horrible it was that I didn’t read the schedule before I left and so on.

    I had. After I left they had altered the schedule and for the first and only time in my life at Filene’s they had scheduled overtime for me that weekend. After I left for the weekend.

    I left. I clocked out, and then went to the new job a week early. They were happy to see me.

    I always wondered if they did this intentionally so they wouldn’t have to pay unemployment or other benefits.

    They closed and so were every other retailer I worked for. I find that awesome.

    • healthdog says:

      Ahhh! That happened to me, except the assistant manager changed the schedule the night before. I think I left at 6 on a Sunday, and he expected me in by 11 on Monday. The only thing that saved me was that I photocopied the schedule that time.

      What does “Done” mean, Tony? Ass.

  22. Horton72 says:

    Have a friend that works for Costco, hes been there for 10 years and he loves it. He has said that they pay quite well to keep the unions out, great benefits and nice retirement. Not management either, just runs a cash register.

  23. snowbodi says:

    I was expecting to see Zappos on the list – maybe online-only retailers didn’t figure into the mix?

  24. bobosgirl says:

    So…how much did Target pay to get on that list? I have yet to meet a completely happy Target employee, and I work for a merchandising company that services Target stores several days a week. That’s crap.

    • Anticitizen says:

      Same here.

      Every Target employee I’ve talked to claims it’s akin to a concentration camp in there.

    • darksly says:

      I work at Target part-time and u absolutely love it… My team helps each other out and no one bugs you as long as you pull your weight… I find most that the employees that complain are the ones that want to do nothing and get a pay check.

  25. GW says:

    What, no mention of REI? My experience is that REI really works at keeping employees happy and provide the support they need to do their jobs. I agree with the others who commented on Old Navy, Best Buy, Lowe’s Home Improvement, Home Depot – when you see employees who are grumpy and dismissive with customers, you are shopping at an unhappy ship.

  26. Arcaeris says:

    I can’t imagine anyone liked Victoria’s Secret. This has got to be a scam. I worked at several different stores around 7-8 years ago, and it was miserable. If I hadn’t been young and ignorant, I would have sued.

    For one, they have no regard for labor laws. I was frequently working until 2 AM and forced to come in at 9 AM the next day. I was also electrocuted fairly seriously on the job due to poorly placed live wires in the storage area, but was given no aid and not allowed to leavefor treatment. A girl got one of the sensors (a 1 inch spike) stuck in her foot, was bleeding profusely, and was not allowed to leave. They stuck her foot in a shoebox to prevent the blood from getting on the floor, and she had to wait it out and then get back to work.

    And I quit one day because I’d had enough of one stores decidedly anti-male employees (the longest a male had worked there before me was two weeks, I lasted three). They held onto my paycheck for WEEKS out of spite because I had left during a busy period and they were understaffed. They were always understaffed because the corporate office only allowed half the necessary employees to do the job, and I think the manager compensation partly was tied to keeping employee hours as low as possible.

    I could go on and on, VS is a shitty place to work.

  27. BethM says:

    Wow, I feel like those are the top ten stores where employees look most disgruntled! Especially Old Navy and Victoria’s Secret. My sister worked for VS for years and said it was awful.

  28. intense_jack says:

    I argue against PetSmart. My wife worked there as a Dog Trainer and although she was happy for a while, and the benefits were good, it became apparent that her GM was was either incompotent or just a bully. She complained about her manager repeatedly only to have HR call her manager, give the guy my wife’s name, and let him deal with it. They lost close to half their staff over this guy and he had multiple employee complaints (and even customer complaints), all handed back to him with the names of the employees or brushed aside with whatever explanation he came up with. Talk about a hostile work environment. Apparently the guy was hired by an old friend so they kept him there and covered for him. My wife wasn’t keen enough to keep a journal of everything going on (she really had faith that the situation would get better because HR and upper management expressed so much concern at the very beginning) so we didn’t bother with a lawyer. Apparently some other employees did get a lawsuit going, although I don’t know the outcome.

  29. thrashanddestroy says:

    I can vouch for Costco. After several horrible retail jobs, they’ve treated me better than anyone. That isn’t by comparison, either…just in general. My benefits are better than my father’s, who retired from Ford Motor Company after 35 years, I make more money than friends who got a job in their area of study, I have stock options and a 50% match 401K, I get paid to spend the holidays with my family and management not only treats their employees like humans, they actually treat us *gasp* fairly.

    Not quite sure how Sam’s got on the list. We have quite a few former Sam’s employees on board, our starting pay was higher than what some of them made after five years. WalMart brand management speaks for itself.

  30. BCGA82 says:

    I’m shocked that Old Navy made the list. Working for them (or atleast the one I worked at) was a terrible experience. About 10 years ago they hired about 40 people including myself to work at a new store. The managers did their best to get people to quit. They would find reasons to fire the rest. (“John, you didn’t organize that stuff fast enough! Thats a write up.”) They would do stuff like make you clock out at closing time then lock everyone in the store for an hour of unpaid overtime every night. One of the gay managers would hit on the 17 y/o male employees until they became so uncomfortable that they quit. Out of the original 40 of us there were 6 left after four months, including 2 that were chosen for management training.

  31. backinpgh says:

    Sams Club? Really? I worked there for three months and wanted to hang myself.

  32. RobVonStrahd says:

    No way Target should be on that list. Maybe for cashiers and sales floor help, but if you work flow or backstock it’s a miserable time.

  33. Buckus says:

    “What, no mention of [store that I worked for and was completely happy working for]? This survey is bogus!”

    Sorry, there’s only room for 10. I’m sure there are more than 10 stores you can work at that are great, but the top 10 is the top 10, not the top 100, or 1000.

  34. sp00nix says:

    i worked at BB, awesome discount, all kinds of other perks and options make it nice. I did work with a group of good people in the squad. How ever, management started to fail after the GM left that hired me. I ended up walking out.

  35. TheGreySpectre says:

    I’m curious as to the fact that it is specifically old navy and not Old Navy/Gap/Banana Republic as all 3 of those stores are owned by Gap Inc. I would have thought they would have had fairly similar policies.

  36. Nonbuyer says:

    I worked at Target as a seasonal employee, and I did not enjoy the experience at all. Every hour, for five minutes, we’d have to troll the aisles asking everyone we saw if they needed assistance.. a lot of the time, people would be mad at me because I ruined their shopping daze.
    The moment that really pissed me off, though, was when I was called at 9 am with them demanding that I show up because I was late, when in reality it was because the manager couldn’t bother to read the schedule correctly and see that I wasn’t scheduled til noon. I kept asking the manager to recheck the schedule– in fact, I had to ask 3 times before he finally did and saw that he was in the wrong, then asked me to show up anyway and “they’d take care of me”. Which really meant me showing up just so’s they could make sure their asses were covered.
    In the end, the two seasonal employees they kept was a kid who was the cousin of the store manager, and got fired 2 weeks later for stealing electronics; and a girl who was a crap employee but who sucked up to the team leaders by going out drinking with them.

  37. gafpromise says:

    What, no Trader Joe’s? My husband works there and I can tell you they are very, very good to their employees. That’s why they’re all so insanely happy to greet you in the store.

  38. czarrie says:

    Murphy Express. Just started here and holy christ, I’ve never worked for such a…human corporation? Maybe it’s because they’re not even 20 years old, or because they roll in the sweet Walmart residual cash without actually being Walmart, but…wow, not a bad place to work at all.

  39. gedster314 says:

    I love how people play with statistics. None of the Target employees I see seem happy. Average salary is $49K. To get that average income Their executive’s must make a rather large income because they sure don’t pay that to people who work in the stores. $8/hr is a long way from $49K.

  40. scientific progress goes boink says:

    Puppies are probably the top reason why PetSmart employees remain happy.

  41. theotherwhitemeet says:

    How did they come up with those figures for salary? I have worked for two of the companies in the top ten, and store level salaries are way lower, only and handful of managers would make that kind of money or more so for that to be an average it would have to include the CEO’s pay.

  42. privax says:

    Putting away the quality of the product, meeting customers needs etc aside for a moment but I think when it comes to retail and customer service releated jobs companies need to make their employees #1 and then customers a close second.

    I feel as if once you give your employee a true understanding of their job responsibilities and enough training, knowledge of the product(s), along with a comfortable work environment with a few perks here and there it’ll rub them the right way and in return they’ll treat the customer with just as much respect, if not more.

    That’s how I always saw it… 9 out of 10 times whenever you deal with an employee who treats the customer like crap it’s because they hate their job.

  43. Megladon says:

    My wife works at home depot, she specifically likes her job and the customers. What she doesnt like is alot isher pay, or the way the stores treat the employees. Break time starts when you leave your post, from anywhere in the store, she works at the front end, and it normally takes her almost 3 mins to get across the store to get on break, 3 to get back means she now has 9 mins of a 15 min break. If a customer stops her, she cant blow them off, and that could shorten her time further. If she has to pee between breaks, thats 5 mins taken from her next break.

    The insurance hd offers is some of the worst around. The company in an effort to keep its costs low constantly offers 2 terrible selections with 1 decent, but the 1 decent one costs so much it would eat up nearly half your paycheck to get it.

    The company is always pushing them to get customers to apply for credit, and my wife does it, as often as she can, no perks, no bonus’s. They used to offer cash to people that got x amount signed up, but from what i was told “they had to many people signing up”. What business sense does that make?

    Lastly, she’s 1 of 3 full time people in her dept, but she cant get the same schedule week after week. Every job that i’ve worked that has had part timers let the full timers work whenever they wanted and filled in space with the part timers. Plus it would seem like an easier way of running a store if you didnt have to plan things out every week and just went with the same basic schedule week after week.

    In conclusion, home depot is a shitty place to work.

  44. SunsetKid says:

    I have a feeling that both Peet’s and Trader Joe’s treat their employees well. Customers are well treated at both places.

  45. Lauren-XX says:

    I wholeheartedly disagree with Victoria’s Secret. That company cares about one thing, profit. Corporate will step on anyone at the store level to make a profit. (Managers included.) I finally quit after three years and never looked back.

    I witnessed experienced associates being pushed out of the company because managers didn’t like them, managers being forced to work despite going through a family emergency. (What good is a manager if she is grief-stricken in the office not watching the floor?) An employee who quit because management wouldn’t give her time off to be with a dying relative… A manager who went into the payroll records and edited out time that people “should” have taken for breaks. (In my state, employers are required to OFFER breaks, but employees are not required to take them.) Managers refusing to let associates leave on time at the end of their shift if the store got busy. Managers cutting shift hours the DAY OF the shift. Huge pressure to sell high-interest credit cards at any cost. Huge pressure to sell items to the customer even if they don’t fit properly.

    Compensation is a joke… I was asked to train managers and associates, was frequently told I was one of the top associates in the store, but had to argue to be put on the schedule or be reviewed for a raise. Eventually I quit because the level of disrespect got too much for me to take quietly.

    Benefits is an even BIGGER joke… Victoria’s Secret has very few full time positions. Just managers, and depending on the size of the store, there are probably 3-5 managers per store. Supervisors work 30-40 hours per week, but are still “part time”. Associates who work 30-40 hours per week are still “part time.” This is so VS doesn’t have to offer benefits to most of its employees.

    I work for Nordstrom now, could never be happier. Getting a raise is based purely on job performance (concrete sales numbers) and to earn benefits, one has to work 90 hours per month, regardless of full time/part time status or job title within the company. I’m also respected by my peers and superiors, and am not afraid of what will happen to my hours or chances of a raise if I piss off the wrong person.

  46. PortlandBeavers says:

    Picking the 10 best retailers to work for is link picking the 10 least dank dungeons.

    I worked in retail from 1989 to 1997. I never realized how bad it was until I got a job with a company outside of retail (a manufacturing concern). On the whole, I can’t blame my immediate supervisors. Most of them were quite professional. Mostly, I blame the nature of the business. It was a mid-sized supermarket chain, and that is about the most cost-focused, cutthroat business out there. It was bearable while it was an independent chain, but a bigger chain bought it out and ran it into the ground. The company filed bankruptcy and all the stores in my area closed. I was long gone by then, though. I got my new job in January and never first realized how good it was until I didn’t have to worry about working during the Super Bowl. I worked every possible miserable holiday shift, including coming in at midnight after the two days a year when we were closed.

    The worst thing is that over the past 13 years, they’ve dreamed up things to make retail jobs worse: split shifts, salesmanship, etc. When I was there, common courtesy and knowledge of the store was all you needed in dealing with customers. We were there to help them when they needed it. I never had to push credit card offers on them. I think the way retail is today, I would have gone insane.

  47. wellfleet says:

    Worked for Best Buy for little more than three years, starting out as a cashier (needed a job pronto, first interview I got). I moved up to sales floor, dept supervisor, Geek Squad supervisor, then sales manager. As a company, Best Buy is excellent. The benefits were top notch: 401k match, tuition assistance, employee discount, vendor accommodations, flexible schedule, etc. As a store, I worked with some of the shadiest, most unethical people I’ve ever come across. I saw: cashiers tricking customers into magazine sign-ups, employees calling HSBC to raise a customer’s credit limit without the customer’s permission, managers sleeping with line-level employees, managers sleeping with under-18 employees, managers donating TVs to golf tournaments for “charity” so they get a foursome gratis, blatant racism and sexism, managers threatening other managers with physical harm, abuse of company property for personal gain, managers doing landscaping work for their GM for cash, managers giving massive discounts to family members, managers giving massive discounts, freebies and preferential treatment to NCAA athletes and coaches, managers trading Geek Squad services for NCAA apparel from local team, employees stealing everything from gum to a 46″ Samsung, part-time employees being worked full-time hours without adequate compensation, employees being encouraged to climb into trash compactor to unclog it, loss prevention tactics that were against company policy, LP employees using cameras to follow attractive girls around the store, and the list goes on and on and on and on…

    • !caybay says:

      I have to agree. I worked at Future Shop (owned by Best Buy Canada), and I felt like the company did in fact have great policies in place for employees. However, in practice so much of it comes down to management. I worked there for almost 4 years, and sometimes it was so awesome and sometimes it sucked so bad. I’ve also seen a lot of what you mentioned, but then add in all the shadiness that can happen in a commission-based environment.
      All in all, it was probably one of the best part-time jobs I could have had through university, but I am so incredibly happy to be done with there.

  48. jedifarfy says:

    Target can burn in a fiery pit of my rage. I hate them, I hated working for them. After 4 years, I’m able to shop there for more than 10 minutes without blinding rage. Perhaps it was my store, in fact, I’m sure it was. My store was where they sent people they hated. If a manager was disliked by the DM or anyone else, they got sent to my store. Their failure meant they were fired, their success meant their accuser (if such existed) was sent to our store to suffer.

    B&N is better, but on job security, it fails.