MasterLock Replaces Busted Padlock, Secures Customer Loyalty

Adam bought a Speed Dial padlock from Masterlock. The product promises to be more secure, and also looks really cool. Someone managed to get through the lock and steal his things. It wasn’t a huge loss, but he wrote to the company to let them know what happened to his lock. Master Lock responded by offering him a free replacement lock.
.

I recently bought a master lock speed dial 1500id. you know, the big chubby lock where you slide the button in different directions as a combo, like a joystick.

It stated that the lock was shim-proof, and that is was more secure, so that was the main reason I bought it. I thought the technology was kind of cool too 🙂

Not more than 2 weeks in, my lock was somehow opened/broken off my locker, stolen along with about $10 worth of stuff.

I understand that things like this do happen, but I had a sixteen-terms combination (with every direction at least 2 times). I doubt anyone saw me, and I sort of don’t believe it was shimmed (since it isn’t “possible”, so what else could’ve happened?

I emailed Master Lock yesterday, and they came up with a friendly response along the lines of “Hey…your combo was probably bad but we’re nice people so we’ll send you a new lock for free at least :)”

I gave them my address, and am waiting now.

I have been using Master Lock for more than 10 years, and I couldn’t be more proud that such a reliable and popular company is so sympathetic and kind. Technology is cool, but what’s really important is the service behind everything. Master lock excels in both.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.