Bed Company Sells Me Sheets That Are Too Short, Won't Take Them Back

A reader writes in complaining that some Tempur-Pedic sheets she bought for her bed of the same brand don’t fit, which sort of defeats the purpose of bed sheets. She says Tempur-Pedic refuses to offer a refund for a product she can’t use.

She explains:

I spent $200 on sheets that are made for and sold by Tempur-Pedic especially for their mattresses. They claim that they fit all of their mattresses. After about a month of forcing them onto our mattress, I called and asked for a refund. They are just too short. The rep said that sheets are not returnable. He would have someone from the sheet manufacturer call. Perhaps, since the sheets are too short, they are defective. Then I would be able to exchange them. That was four days ago. No one has called. My business is not important to Tempur-Pedic.

Tempur-Pedic’s 1-year limited warranty on linens seems to provide for exchanges rather than refunds.

Regardless of the policy, do you think the reader deserves a refund? And how long would you wait to hear back from the company about conducting the exchange?