Send Us The Questions You Want Netflix To Answer

We know that many of you are subscribers to Netflix, and that many of you have a lot of questions about where the company is heading as the streaming video market grows and more companies — even retailers like Best Buy, Walmart and Sears — get into the on-demand video business. Well, Netflix has just agreed to respond to questions from Consumerist readers on this and other topics.

So now is your chance to submit your questions to us. You can go ahead and put them in the comments below, but your best chance of being heard is to send your submission to with “Netflix Query” in the subject line.


Edit Your Comment

  1. framitz says:

    Can I cancel disk checkout and have only unlimited streaming? At a reduced cost?

    • crazydavythe1st says:

      YES. +1

    • HazyCloud says:

      This. I’ve had the same DVD since March.

      • EmDeeEm says:

        I’ve only had the same DVD since June. Now I feel better about myself.

      • MMD says:

        Not snark, I swear…

        But why don’t you send it back and get something you want to see?

        • HazyCloud says:

          No snark taken.

          I’m not really that into movies and the Instant provides me with what I currently like to watch. (Dexter, Family Guy, The Godfather(s), Friday the 13th(s) and such. When I get around to purchasing a BR player, I’ll be getting BRs a ton faster than I do DVDs.

    • kayfouroh says:

      Same question.

    • slappysquirrel says:

      Another vote for this question

    • grucifer says:


      I’ve had the same DVD for a year!!

    • Cameraman says:

      Ask it again, but louder.

    • Abradax says:


    • trey says:

      my only complaint about netflix… give us the streaming and you can keep the stamps!

    • Mangy66 says:

      I vote for this question as well. I never watch the DVDs I get in the mail, and they sit around for months. I think I’ve had 3 DVDs in the last year. But, I watch the streaming videos religiously.

    • Miss Dev (The Beer Sherpa) says:

      Absolutely! I’ve had the same two DVDs for, let’s just say, too long. I watch the streaming content all of the time. I would definitely pay for one without the other.

    • cheezfri says:

      Can’t you read? They said to submit your question to Not here.

      • kenj0418 says:

        Can YOU read? It says “You can go ahead and put them in the comments below but your best chance of being heard [blah blah email blah].”

    • cheezfri says:

      That is to say, if you want an actual answer. Much better to send it via email.

    • Alessar says:

      FYI, there is a 1 disk plan that includes unlimited streaming. It’s $9. You can get just StarzPlay for $8, so clearly, the extra buck is worth it.

      Personally, what I would like is an option to not send me disks unless I request them. I want to still put disks in my rental queue so they’ll automatically show up in my streaming queue but won’t ship unless I “pull the trigger.”

      I’ve been thinking of transferring all my disks rentals to a second queue, which I will leave empty and only put in the disks I want shipped.

    • Bugpop says:

      They have a Starz Play only plan for 7.99/month. It only includes unlimited access to Starz Play and live Starz Play TV channel (I don’t know if live stars play is unlimited or not).

      For 8.99/month you get 1 dvd a month, Starz Play, and all their other streaming videos. I understand that the first Epix titles begin streaming tomorrow (September 1st).

  2. lawnmowerdeth says:

    When will you get porn?

  3. rubicthecube says:

    How about movies on my phone? That would be pretty epic.

    • pecan 3.14159265 says:

      Huh? You can already stream from Netflix. There’s already a Netflix app for iPhone and iPad users. Android users will probably have an app soon.

    • HazyCloud says:

      Netlfix recently posted a job offer looking for Android video experience. I’d wager you’ll see an Android version soon enough.

    • Silverhawk says:

      This. Android phones are selling at 200k/day. Android’s market share is exploding, and undoubtedly many owners are also Netflix subscribers.

      Frankly, they’re behind the curve if they’re just now hiring an Android developer.

    • Weekilter says:

      Netflix just put the iPhone app up a few days ago.

    • Ben_Q2 says:

      I just got the Droid X. I like the idea of putting a movie on it and watching it when my butt is in a chair. I have to say the Blockbuster app is nice.

    • snclfe says:

      Netflix for iPhone was released last Friday (8/27).

  4. aloria says:

    Honestly, I don’t have any questions, just requests, and they are:

    *more subtitles in Netflix Streaming
    *allow me to play “all episodes at once” when watching a TV series (having to wake up my xbox controller every 30 mins is a PiTA.)
    *figure out why you’re suggesting crap like “Look Who’s Talking” and “Looney Tunes: Back in Action” in my “Movies You’ll Love” and make it stop. I don’t like kids’ movies, and I certainly don’t like crap!

    • diasdiem says:

      Yes to the subtitles. I hate foreign films that are dubbed. Also, for series or trilogies, try to have the earlier movies available to stream. I like Beyond Thunderdome fine, but sometimes you really want to watch Road Warrior.

    • TerpBE says:

      They suggest crappy movies because they’d rather have you rent a DVD that nobody wants than one that everybody’s waiting for.

    • pecan 3.14159265 says:

      Sometimes it has to do with what you’ve watched recently – if you’ve watched a John Travolta movie, it’ll pop up with suggestions for movies precisely like “Look Who’s Talking” cause he was in that movie, too. Last week, Mr. Pi watched a foreign action film and now our suggestions list includes foreign films, action films, and action films in foreign languages.

    • pop top says:

      “*allow me to play “all episodes at once” when watching a TV series (having to wake up my xbox controller every 30 mins is a PiTA.)”

      This especially. We were watching the IFC Greg the Bunny series, and each ep is only 15 minutes, and there’s like 16 of them, and it was really annoying to keep having to back out of one ep, select another, then hit play.

      • pecan 3.14159265 says:

        If you’re watching it through one of the consoles, it’ll finish the stream, bounce back to the menu, and the episode number will automatically roll to the next in line so all you have to do is hit play again.

        • pop top says:

          Are you sure about that? We watch it on the 360 and we always have to back out of the current ep to select the next one. I was just watching King of the Hill season 4 last night and had to do it then.

          • pecan 3.14159265 says:

            Really? On our PS3, right after the credits finish, it just goes right back to the show’s menu that shows all the options (like “add series,” “remove series,” the star rating you want to give it, and “play episode __”). The “play episode __” option always moves forward to the next episode so all you have to do is hit select. In fact, we were catching up on TV over the weekend and we never even had to toggle to that option – when it went back to the menu, it stayed on the “play episode __” option.

            • pop top says:

              I see the problem; we don’t let the credits finish because we want to watch the next episode. I’d still like to see a “Play All” option though.

              • Toffeemama is looking for a few good Otters says:

                I’d like a “Play All” option too. I don’t think it would be very practical to skip the credits for each episode though, as it would on a DVD. I would just imagine it would keep playing like Hulu’s queue.

          • DarthCoven says:

            I watch on 360 and Wii. Both of them automatically bump forward to the next episode and all you have to do is hit “Play”. Let the entire ep finish, credits and all. Sounds to me like you’re exiting the episode just as the credits start.

        • Dunkelzahn says:

          Still doesn’t solve the laziness factor, and the fact that if your controller is wireless, it will shut off after inaction for whatever period of time it takes.

    • NarcolepticGirl says:

      “*figure out why you’re suggesting crap like “Look Who’s Talking” and “Looney Tunes: Back in Action” in my “Movies You’ll Love” and make it stop”


      • raydee wandered off on a tangent and got lost says:

        There is a “Not Interested” button, right? I have used it a few times on their recommended list.

        • aloria says:

          There isn’t on the XBox listing, though I do go into their website sometimes to mark those movies as such.

    • tsukiotoshi says:

      I’m with you on the subtitles. The only reason I even request discs is so I can see anime with japanese language and english subtitles. Otherwise I’d just watch almost everything streaming.

    • FrugalFreak says:

      +1 on Closed Captioning for streams. It is the ONLY thing holding me back from resubscribing for netflix.

  5. kcvaliant says:

    Why would they answer?? Seems to me that would be giving corporate strategy.. Netflix will be fine..

  6. diasdiem says:

    Can they set up a system to email us when a movie on our instant queue is about to expire? I watch most of my streaming movies on my TV with a Roku player, and the expiration dates don’t appear there. While you’re at it, why not make them appear there? A notification for when a movie that has become previously unavailable becomes available again would also be nice, or for when a movie in your mail queue becomes available for streaming.

    • no says:

      I concur. Why do movies even expire at all from instant streaming or disk availability?

      • Darury says:

        I can’t say for the disc portion, but the limitations on streaming are typically due to licensing issues with the studios and not anything Netflix has much control over.

    • The Porkchop Express says:

      I would like some notice that the movie in the waiting/holding/whatever it is when it isn’t on dvd yet becomes available. this way i can move it to the top if I NEED to see it.

  7. MountainRooster says:

    Why do you support popup advertising?

    • citking says:

      +1…I’ve loved Netflix but I’ve gotten spam from them as well as popover/popunder ads. They also do those fake “Sign up for 3 services and get a free LearJet!!1!” campaigns that are very scammy.

      They have great service and a great product, so I’d ask them why not move their marketing from the sketchy side and make it feel more legit.

    • raydee wandered off on a tangent and got lost says:

      this. It also frustrates me that I get tons of Netflix ads, and I am already a subscriber. I certainly would not need two accounts.

    • Cantras says:

      Meant to reply to this earlier and it went elsewhere — but this. I 100% agree. I love the idea of Netflix and would sign up in a heartbeat, but I refuse to do business with companies that use pop-up ads.

  8. framitz says:

    Is there a way to filter out foreign language or other undesirable films? If not add the ability to filter content you don’t want to be visible to your account.

    • pop top says:

      Have you ever used your Netflix account at all? Go to you account, click Movies You’ll Love, then click Taste Preferences. You can rate things there, including foreign language films (even the different languages themselves!).

      • framitz says:

        I’ve used Netflix for a while now and visit my account just about daily.

        Rating and setting preferences does not stop the stuff I don’t want to see from showing in listings.
        I want a block filter so I don’t even have to see it or have it take space on the screen.

        Did you read the question at all?

        • Mary says:

          So you’re asking for them to filter it from when you click to see a long list of the movies they offer, not just recommendations? That’s…not something I would ever go for. I discover the best movies by browsing through all the “crap.” But then, I wouldn’t dream of calling a film “undesirable” just because it wasn’t in English.

          Seriously, if you don’t want to see the movies you find undesirable then don’t use their browse collection feature and only do recommendations or the particular genres and subcategories that you do like. It’s pretty easy to self filter, what you’re asking them to do is program in a filter so you can use a feature that pretty much isn’t for people like you who have large swaths of movies they don’t even want to look at.

  9. milkcake says:

    Are you going to rent out games in the future?

    • eccsame says:

      +1 on this – it’s the only thing I want to know

    • pop top says:

      I’d love to see a competitor to GameFly because GF is way too expensive, takes too long to ship anything and the system is just plain terrible.

      • Robofish says:

        I’ve been contemplating the switch to blockbuster just because it’s cheaper and I get can movies AND games to keep the Mrs. happy.

        • eccsame says:

          I thought about it, but they aren’t renting new games. If you check the site – Blockbuster will be releasing games months after their release. For example – Mafia II was released last week, but BBV won’t be renting it until mid-December. I’d rather suffer the lag from Gamefly, as much as it sucks.

        • pop top says:

          I would switch if BO had streaming.

    • Robofish says:

      Agreed I should have read this before posting. -1 for me. +1 for you.

      Maybe they will aquire gamefly. That would be a great thing.

    • HazyCloud says:

      Add one more for this question. Although if I remember correctly, Netflix has said they aren’t interested in renting games.

      • dadelus says:

        All the more reason to keep asking the question and making it clear they have a number of customers who are interested in this service.

        As I stated in my post above. One of their biggest competitors is now getting half the money they used to get from me simply because Netflix doesn’t want to deal with games.

    • dadelus says:

      Yes this, I recently downgraded my Netflix account and got signed up for Blockbuster Online so I could get games through them all for the same price I currently pay for Netflix alone.

      I’ve tried GameFly a couple of times but their shipping has always been unbearably slow.

    • sagodjur says:

      I used to work for Netflix and specifically asked about game rentals. The official word at that time (a few years ago) is that the game rental market is too volatile. Games are too expensive vs. dvds, so lost and stolen games would cut deeply into the cost of doing business.

  10. polishhillbilly says:

    I would like to cancel the disc part of my subscription and go with unlimited streaming.

    Great job on the iphone app, it lakes Que management, but works very well.
    Every time I have a streaming problem, customer service has been OUTSTANDING!!!

    • pecan 3.14159265 says:

      I expect for DVD queue management to be added at some point. Some iPad users say their version of the app includes DVD queue management.

      • Dunkelzahn says:

        Wait, there isn’t DVD queue management? I could have sworn that I was able to manipulate the order of my DVDs (when I was actually paying attention to it and not just streaming)…

        • pecan 3.14159265 says:

          I didn’t see it on my app. I’m running an iPhone 3G with the last 3G update, not iOS 4.

    • HazyCloud says:

      Currently on the iPhone app you cannot manage your DVD queue. You can however loosely manage your Instant Queue. When I say loosely, I mean that you can remove titles but not reorganize them.

      • pecan 3.14159265 says:

        Why would you need to reorganize them? There’s no “order” that is required since they are all available at the same time.

        • HazyCloud says:

          I can only think of one reason really. Alphabetical.

          Before, I had all my HD titles in alphabetical order followed by the SD ones. (That way I could easily just browse the HD videos) Now they’re just all in alphabetical order.

    • Adam says:

      Download the “phone flicks” app for iphone….I move my disks all the time.

  11. leftturnonred says:

    When are you going to dump silverlight and go back to flash, so I can watch videos on my computer without all the horrible tearing?

    • The hand that feeds, now with more bacon says:

      I have this problem on my laptop, until I realized they play just fine in windows media center.

    • Demonpiggies says:

      The only issue with that is that flash is a resource hog and will run high on my netbook but silverlight allows me to multitask just fine… so I less likely to jump on that one anytime soon.

    • Chaosium says:

      “When are you going to dump silverlight and go back to flash, so I can watch videos on my computer without all the horrible tearing?”

      You could get a better computer. Mine’s several years old and has no problems with silverlight or flash.

      • pawnblue says:

        Yeah Silverlight sucks. When the solution is, the customer should spend more money, that’s not the best solution.

        Plus, all 14 of us Linux users don’t get silverlight at all. Thank goodness for my Wii and Roku!

      • leftturnonred says:

        My computer is fine. You should read comments before making snide remarks, ktks.

  12. milkcake says:

    Where is the app for Android?

  13. agent 47 says:

    Will you hire me?

  14. JonStewartMill says:

    Do you have any plans to support Linux clients on your ‘watch instantly’ service? If not, why not?

    • thesadtomato says:


    • aloria says:

      +1. I know not having a lot of stuff supported is part and parcel of being a Linux user, but this would certainly increase my love for Netflix. It also doesn’t strike me as incredibly hard to do, since there is a silverlight player for Linux already.

      • stuporglue says:

        Another +1 for Linux users. I have netflix, but I would use it a lot more if I could stream from my Linux computer.

    • sagodjur says:

      Netflix is required by the studios to include DRM in their streaming platform. Until the studios change their minds on this point, this won’t (legally) happen.

      • aloria says:

        Wait, so Moonlight doesn’t support the DRMed streams the same as the Max and Windows versions of Silverlight do?

        • sagodjur says:

          Not according the Wikipedia entry on Moonlight:

          “Silverlight supports Digital Rights Management in its multimedia stack, but, because DRM cannot be implemented in an open source project without exposing the internal workings of the scheme to the user (thus defeating the point of the restriction scheme), Moonlight lacks any support for content using this type of user restriction.”

      • edman007 says:

        So what? Make a binary, stuff the DRM in that, you are never going to get DRM through the video drivers (like windows does), but you can easily DRM stuff up to the decoding. Hulu has the same type of content and that runs on linux, netflix can easily match that level of DRM on linux.

    • MissMostlyMittens says:

      This one. I have Linux and would love to be able to stream to my PC

    • Chaosium says:

      “If not, why not?”

      Open Source.

      Lack of interest.

    • graylits says:

      This is why I canceled netflix. Use standards and you don’t need to “support” linux. Heck use flash and linux works. With android support there might be a chance using development kits. But it’s frustrating seeing them roll out platform after platform and ignoring linux.

    • CyGuy says:

      If as rumored Netflix is developing an Android app, you may then be able to run the Android app in an Android emulator under Linux. I can’t imagine performance will be that great, or that resolution will be good on a decent sized monitor/screen, but it would be a viable workaround.

  15. slappysquirrel says:

    Can you put Season Seven of Law and Order:Criminal Intent on streaming? I realize that’s an incredibly specific request.

  16. MerlynNY says:

    When will your streaming catalog contain quality movies like your DVD by mail catalog does? Also, for folks that don’t care about receiving DVDs by mail, how about a streaming only membership?

    • sagodjur says:

      When I used to work at Netflix, they said that they knew streaming was the future and the dvds would eventually go away. I think they’re just waiting for the steaming library to grow.

      The problem with the streaming library is that the studios have complex contracts going years and years into the future about release windows for movies. The studios are also run by dinosaurs who are afraid of digital media. They don’t know how to adapt to new technology and to create new business models.

      • nybiker says:

        “I think they’re just waiting for the steaming library to grow.”

        Turn the heat up and it should boil over. ;-)

    • Daemon Xar says:

      It’s getting a lot better, especially in the last year. They’re still not up to quite the same standard, but a lot of newer movies are being added. It’s not just B-movies anymore, and they’re getting even better about streamining decent TV shows.

  17. Daemon Xar says:

    When (if ever) will I be able to stream netflix via my AppleTV?

    • pecan 3.14159265 says:

      Why on earth would Apple allow you to stream from Netflix instead of paying Apple to stream?

      • DcChick says:

        I’m assuming they would “let you” in the same fashion I can stream from to my iPad and iPhone.

      • Daemon Xar says:

        Because they already do for iPads and iPhones . . . I guess it’s different in that there’s not a robust app system for AppleTVs like there is for the iDevices, but a boy can hope, can’t he?

        Not a big issue for me (PS3, XBOX 360, and BluRay player all stream netflix), but it’d be nice for my parents.

      • Daemon Xar says:

        By the way, I want that oh-so-happy cat. Lucky.

  18. searonson says:

    Can you please allow us to sort our instant queue by genre? Or even alphabetically? Or just give more options for sorting the instant queue in general?

    Also please consider renting video games too. Our household loves netflix but was underwhelmed by gamefly.

  19. ChemicalFyre says:

    Why isn’t there a favorites or bookmarks section for the Instant Library? You have a queue for mailing, why not one for instant watching?

    • pecan 3.14159265 says:

      What do you mean? There are two queues – one for instant watching and one for DVDs. If you go to the instant watching section of Netflix and browse for titles available for streaming, you can add them to your instant watch queue. You can also browse from any of the consoles and add it to your instant streaming queue right there.

      • Dunkelzahn says:

        To add, this was in fact the only way that you could watch movies previously on the Xbox 360. Had to add them to queue for the Xbox to see it. Now not so much, but I appreciated it.

        Highlight the instant play option and more options will appear, one of them being ‘Add to Instant Queue’.

  20. milkcake says:

    Will you have more foreign movies to select from?

    • JulesNoctambule says:

      Seriously! Even their Uk selections are scanty, and those don’t even require the extra effort of adding subtitles*.

      (*may not be true for anywhere north of Yorkshire)

  21. milkcake says:

    How many movies do you have in the library?

  22. Riroon13 says:

    Can I have your autograph?

    Seriously, I’ve had Netflix for about two years now, and am nothing but a gushing Fanboy.

    Their selection is excellent; Customer service is out of this world; The value is incredible.

    Telling me I can ask Netflix a question is like telling a 14-year old girl she can ask a question to Justin Bieber.

  23. JonThomasDesigns says:

    #1) Since you have the 28 day later policy why must i still pay Extra for Bluray ?
    #2) When will you have Actual Surround Sound for HT users ?

    • BStu78 says:

      I thought the blu ray charge had been explained as resulting from a much higher breakage rate on blu-ray discs.

  24. Warren - aka The Piddler on the Roof says:

    Not sure how this would work exactly, but can you please apply your stellar business model (product delivered as promised for agreed-upon price, great customer service, technological innovation, etc.) to several other industries that are sorely lacking in these (and many other) areas?

    We can start with certain airlines, banks, electronics stores, cable companies, automotive companies…

  25. Robofish says:

    Any chance of them aquiring Gamefly? Or adding games to their subscriptions?

  26. JCZ says:

    Three questions –

    A: any live sports streaming? That would pretty much eliminate my use for cable.

    2: do you ever expect to create an ad supported platform (aka HULU)?

    D: Will PS3 and Wii streaming applications always require a disc, or will these become local installations?

    • Blackfoot says:

      RE: Sports

      Hear, hear! It wouldn’t even need to be live streaming, just get it to me within a week & I’m good.

  27. E. Zachary Knight says:

    I sent this in an email already, but I want to post it here as well.

    I have two questions:

    When will you be adding Linux support for Watch Instantly?

    When will you update to the Wii Watch Instantly UI to include all WI categories and a search feature?

  28. sleze69 says:

    Would you allow manual setting for video quality for computer access (so we don’t have to wait for it to autodetect)?

    When using a slow connection, waiting for it to figure out that it is slow…is slow. Also it some times mistakenly sets my quality to high!

  29. ogremustcrush says:

    ETA for android app and streaming only subscription plz.

  30. Warren - aka The Piddler on the Roof says:

    Another question: Any chance you’ll ever have streaming of cable channel content (shortly after the original air date) WITHOUT the annoying commercials? Maybe an a la cart option to add, say, Discovery Channel content to one’s streaming account for like $1.00 a month extra? Or maybe on a per episode basis? There are some damn good programs out there, but I refuse to pay a cable company to watch stupid commercials. If I’m paying for content it has to be commercial-free.

    • quieterhue says:

      Oh, that would be super rad, Netflix. We ditched cable because our one provider in the area had terrible service (and was uber-expensive to boot), but there are some cable channels that I would be happy to pay for a la carte such as HBO, Comedy Central, and MSNBC. I am eager to reward individual cable channels for their great programming; however, it seems as though many of these channels do not wish to take my money because I can’t even buy the shows on iTunes during the season they air. Makes me sad. ;-(

  31. Kahn Soomer says:

    Want to get rid of those infuriating time-eating Netflix pop-under ads? Go to:
    Click “click to opt out”, then on the next screen click “Pop-under opt out”.
    If you clear cookies in the future you’ll have to repeat this procedure.

  32. Sammich says:

    Will the upcoming Canadian version have the same supported devices and can we expect any non-trivial differences in what is available compared to what is available for streaming in the US?

  33. skylar.sutton says:

    Emailed but posted for fellow commenters:

    When can we expect an Android App that streams movies and manages my queue?
    * “You can’t” is an unacceptable answer, Android makes up a huge portion of the market.

    When can we expect better controls for sub accounts?
    * I’m tired of disk notifications coming to MY inbox because of activity on my WIFE’s sub account.

    When can we expect streaming for sub-accounts?
    * My wife never misses an opportunity to rub it in that I can “watch instantly” on my xbox/pc but she can’t.

    When can we expect more email notification options?
    * A movie in my “not available on disk” queue just became available on disk
    * A movie in my “watch instantly” queue is about to go offline

    Any plans to add adult films to the lineup?

    Any plans to add video games to the lineup?

    Any plans to enhance the Xbox app and fix some of the bugs?
    * Pressing play while fast forwarding causes it to drop back to the movie summary screen
    * “Your internet connection speed” message pops up after the first 30 seconds of watching… every time.

  34. toddkravos says:


    1.) When will you fix your website (ie, pop up ads, pop ups that occur after adding to a queue, etc.) Your site is generally kind lacking some truly useful features.

    2.) When is better (ie: HD) streaming coming to the desktop (not mobile)

    3.) Why do I have to go to the movie’s “Detailed info” page to get the “add to DVD/BRay” button? That kinda goes with #1, I guess but it’s truly annoying to add movies to the queue when I do not utilize the streaming service (because the quality is just terrible, IMHO)

    4.) Will you ever return my calls. I STILL LOVE YOU!

  35. Daverson says:

    Why are so many movies “not available on DVD?” Most of the movies on my “not available on disk” queue ARE available – Netflix just hasn’t replaced the presumably damaged/stolen disks that were once in inventory.

  36. caknuck says:

    Do you ever pull up customers’ rental histories just to see what kind of weirdness they’re into?

  37. Segador says:

    What are your plans to expand your streaming choices in the future?

  38. Blackfoot says:

    1. When are we going to start seeing more premium titles show up on streaming? The deal you did a few months ago – delaying early releases on DVD for 28 days to get better streaming content – hasn’t appeared to flood the streaming queues with big-name movies. What gives?

    2. With the apparent bankruptcy of Blockbuster only a few weeks away, does this give you any more leverage with the studios to break the 28-day embargo?

    • Blackfoot says:

      Oh, yeah…

      3. What assurance do we, you loyal & ever-faithful users, have that you’re not going to go to a pay-per-view streaming option?

      • damageddude says:

        Probably the knowledge that a lot of us would drop the service.

        Also, streaming isn’t that expensive. I once read it only costs them a few cents each time people download a movie. Meanwhile I sometimes sit on my DVDs for an extra week because I’m in the middle of watching what is instant. The savings in postage alone, by not mailing back and forth what is in my queue (3 disks a week if I timed it right) probably more than makes up for what it costs them to stream for free.

  39. axiomatic says:

    I have a good one I think?

    So Netflix… you give us account holders a way to have PROFILES of family members under my master account but you only allow them to rent DVD’s? Why can’t those profiles also have access to the WATCH INSTANTLY queue?

    And if this was not on your radar already; Netflix, I would like for the other profiles under my account to be able to access the WATCH INSTANTLY queue.

  40. BryDawg says:

    Why is StarzPlay ALWAYS a bad stream? Resolution is terrible and I think twice before watching anything with the Starz logo on it.

    • HazyCloud says:

      You know, I just watched ‘Black Hawk Down’ this past weekend and was thinking the same exact thing. The quality was sub-par compared to other SD videos.

    • framitz says:

      I also tend to avoid Starz play. The quality is better than the first intro screen that come up, but it detracts. . .

    • dadelus says:

      Really!? I had this problem watching the first episode of “Pillars of the Earth” on the Starz website, but when I found out they were available on Netflix the quality was perfect.

  41. yellowwallpaper says:

    Any chance you will be bringing back the “recommend to a friend” option on the movie pages – as well as the opportunity to see how your friends have rated the film?

  42. jedifarfy says:

    Will they EVER update their payment system so I can add my debit card? I have a odd/lame/bad CVC and their system won’t take it.

  43. TakingItSeriously is a Technopile says:

    WHEN will we get more subtitle options for foreign and Anime shows? Also – Language options would be nice for those shows that are dubbed in multiple languages (yes – sometimes I do want to watch a show in it’s original language and read STs)

    • TakingItSeriously is a Technopile says:

      Also a seconding of the “Please give us profile based instant queues.”!

  44. yessongs says:

    Why did you change the what’s new list to that crappy one you have now that everyone hates? I like the old one that was organized by genre and just had text. Bring it back!

  45. framitz says:

    Rating titles and genres you are not interested in does not stop them from being displayed at all. There is currently no filter to block titles from displaying. I have rated every available language at ‘never watch’.
    Please obtain a clue before making worthless suggestions.

  46. BayardMozie says:

    My #1 question: When will you have subtitles/closed captions for streaming content? Most of the stuff you offer already has subtitles/CC when watched on DVD, so I don’t understand why subtitles aren’t available when watching on my PC or Roku.

    Other wish list items:

    – When I am reporting a problem with a movie on your site, I would like an option where I can actually type in the problem – wouldn’t you like to know exactly where in the film the problem happens, rather than just knowing something vague like “It doesn’t play right”?

    – Would like an option to not get physical DVDs in the mail at all, if it would save me a few bucks a month.

    • crazylikewhoa says:

      i just put on a post-it note that the movie stopped playing 20minutes before the end & stuck that to the dvd sleeve & put it in the envelope.

    • FrugalFreak says:

      +1, I need Closed captions or subtitles on streaming media. Thanks for asking. Maybe enough of us will ask that this question will make it on to the ask list. Just hope it doesn’t get a too generalized answer to make the answer useless info.

  47. ZaneStone says:

    I would like to create a sub account for my kids in which they can stream with parental controls I set.

  48. marsneedsrabbits says:

    Everyone in my house runs Linux, and thus can’t take advantage of SilverLight (a Microsoft product) or desktop streaming.
    Will it ever be possible to have desktop streaming as a Linux user?

  49. the Persistent Sound of Sensationalism says:

    When will Netflix offer subtitles on all of it’s movies? Hulu doesn’t seem to have a problem with this. Sometimes I just want to know what the characters are saying without going deaf when the sound effects drown everything out!

  50. keepntabs says:

    When will you change the billing method for blu-rays? It’s rip-off to charge for the privilege to rent blu-rays, but your blu-ray library isn’t large enough (about 10% of your total library) to guarantee that customers will actually get a blu-ray that is requested. A more customer oriented method would be to charge an extra amount, like 50 cents, for each blu-ray that a customer actually gets.

  51. ssaoi says:

    I tend to return 2 or 3 disks in a single envelope (separate sleeves obviously). Does this help y’all as a company by saving on postage? Or is it logically problematic?

    Huge fan and want to help y’all as much as possible!

    • no says:

      I wonder the same. My next movies seem to come more slowly when I stick more per sleeve.

      • Nigerian prince looking for business partner says:

        According to, Netflix prepays for all of their envelopes so you’re not saving them money by combing mailings.

    • Debbie says:

      But it should save on postage to send 2 in the same envelope. I agree that I get movies more slowly when I do that.

  52. Mr. Stupid says:

    Are you concerned about proposals to cut back mail delivery? What, if any, strategies do you have in mind for mitigating the negative effect of this on your customers?

  53. YOXIM says:

    #1. When will TV/Movie studios stop being assholes and let us stream everything? I hate getting DVDs by mail.

    #2. Netflix, why are you making me so lazy? I literally cannot be bothered to get up off my lazy ass and pop a disc into my PS3 haha. I’ve had the same Blu-Ray disc for months; haven’t even watched it yet.

    #3. Your Windows Media Center app is buggy as hell. I have been infuriated by it more times than I care to remember. When will it start doubting me when I tell it I am in fact very much connected to the Internet? Worst thing is when I’m in the middle of a movie, it’ll tell me that my Internet connection has slowed and show the progress bar screen, only the progress bar doesn’t move. Ever. I have to press Stop, go back to the menu, and press Play again. This gets annoying after a while.

    #4. Also, the ability to switch from HD to SD while watching in WMC would be nice. My HTPC’s Atom processor is too underpowered to handle HD video playback, and the fact that Silverlight lacks hardware acceleration isn’t helping either. My graphics processor is basically useless in this scenario. I know Netflix has no control over Silverlight, but the option to switch from HD to SD when watching in WMC would really help. As it is, I can’t watch any HD Netflix content on my TV. It’s kind of a pain.

    I am extremely happy with my Netflix experience, but there are various little things that occasionally tend to drive me nuts. Still, you guys rock, and I can’t say enough good things about you and your service. Thanks for being awesome Netflix! Keep up the good work!

  54. TheGreySpectre says:

    What is the status of 5.1 channel audio for streaming (if they have already implemented this please let me know it was not there the last time I tried to stream)

    • Pureboy says:

      Same question- I know there has been some 5.1 testing on streaming (I think on select PS3s), when it is rolling out?

  55. no says:

    Why have you trivialized and continue even now to try to remove the community features (friends, sharing of queues, etc)?

  56. janeslogin says:

    The answers to many of the questions asked so far can be found at Many other answers can be extracted with some difficulty at the rather flaky

  57. balthisar says:

    Can you please use something better than Silverlight on the Mac?

    Can you please allow me to use the service I pay for with my US credit card billed to my US address without having to use a proxy when I’m working out of the country? (Even Apple lets me do that!)

    Actually, being able to not receive disks when out of the country would be nice, too.

  58. Speak says:

    Is there any way to add a search option to the Wii menu? My girlfriend and I watch different movies / TV shows online and sometimes her movies will be the only ones showing since it is her account. If I could type in a movie name to be able to watch it on my Wii instead of having to turn on the computer, search for it there, then add it to the list and then finally have it show up on the Wii menu to be able to watch it on my TV that would be better.
    Also as other people have said, play all for TV shows. The other night I was watching Bunnies recreating movies in 30 seconds so every 30-40 seconds I had to hit play again.

  59. MadTownBurt says:

    Can you please add folders to my instant queue? I’d like to be able to sort my streaming titles into different groups.
    Also, can you let me have several different streaming queues, which I can assign to different devices. Example: I want to have one queue for my kid’s Roku, one for my Xbox, etc.

  60. MissMostlyMittens says:

    I agree with the instant streaming part, and sheesh why do I have to get movies like “Glengarry Glen Ross on DVD. Please expand your streaming section!

  61. xnihilx says:

    Why are there pieces of scenes missing in your instant streaming movies/tv shows?

  62. kriswone says:

    no disks, Unlmited streaming for 5 Bucks a month, and put ALL of the star wars movies/shows on there (including ewok adventure, droids, the holiday special, yeah you know what i’m talkin about!)

  63. JulesNoctambule says:

    What the hell happened to Gray’s Anatomy? Not the crappy tv show, but the excellent piece featuring Spalding Gray! One day it’s in my queue, the next it’s in the no-man’s-land of Saved DVDs. I want my Spaahlding, Netflix!

  64. TimothyT says:

    I setup accounts for my kids with ratings management under my main account thinking they could login, create their own queue and watch/rate movies. But they could not. This is setup only DVDs. What a disappointment. Will you eventually allow for sub-accounts to stream with their login?

  65. golddog says:

    I can’t believe this didn’t get mentioned more…

    Instant Queue/Streaming is pretty weak. I refer primarily to selection/availability. The Starz agreement was a step in the right direction. I realize the studios are the big roadblock here, and until they wise up lots of people will just BT what they want (which is probably fine by NetFlix when it comes to server and bandwidth and royalties costs). But when will I be able to stream any movie that’s available by mail?

    • evnmorlo says:

      They did just spend almost $1 billion to expand streaming, but I agree that discs are completely obsolete.

      • golddog says:

        Definitely. To some extent I think the mailed disc model probably saved them alot of money in that the “all you can eat” plan had physical limitations to it – no matter how efficient you were the mail was the bottleneck, which protected their worst-case scenario pricing model. I don’t know if they have to pay the studios differently for something watched via streaming…I suppose they’ve factored that in.

        Embrace the streaming studios. Blow it off at your own peril.

  66. HogwartsProfessor says:

    Everyone mostly asked the questions I was wondering; I don’t have a Roku box yet but am concerned that subtitles don’t appear on it. I get them just fine streaming on my computer.

    The only thing I really have to say is I would like more stuff on the streaming. I still like getting DVDs (although it takes me forever to watch them sometimes!) but streaming is more convenient.

    I love Netflix and I also want to thank you for not jacking up my autopay. You’re the ONLY company I trust to do that. So far I have had no problems. And thanks for having older movies. I get very behind on watching and it’s nice to know I can find it somewhere. Brick-and-mortar stores hardly ever had older stuff, except Movie Gallery and they’re gone.

  67. BelleSade says:

    Why can’t I stream movies if I live on US territories?

  68. Bix says:

    – Once they’re legally able to, is there any reason why Wii support won’t be available as a download run off the internal flash drive or an SD card? It’s not a big file at all. If they provide a downloadable/update-able version, will it include full library browsing support any time soon?

    – Could they make a better effort at procuring corrected versions of shows/movies? For example, Buffy The Vampire Slayer and Angel have random edits and 5 of the 12 seasons in the franchise are shown in widescreen when they were composed for 4:3, so there are a lot of bloopers on the sides.

    – Can they add a comments box to the problem reporting pages to better explain the problem?

  69. parabola101 says:

    2 Questions: I travel alot for business. When can I watch netfilx while traveling throughout Europe? 2) My family (4 of us) is very very techie; we all have individual laptops & iThings. Just recently, Netflix changed their policy to only allow 2 people at a time to stream videos to their laptops — is that permanent??

  70. cyberpenguin says:

    1) When will you support “Instant Watch” on Linux?

    2) Roku is a Linux box, so it is technically possible for Linux work with
    “Instant Watch”. Why not support the distros such as Ubuntu as well?

    3) Are you contractually bound and/or pressured to not support Linux
    and/or Android?

    4) Moonlight 2.0 is a Microsoft backed version of Silverlight 2.0 for
    Linux. Why is it not sufficient if Silverlight 2.0 was?

  71. IMoriarty says:

    Why won’t you just buy Gamefly and get it over with?


  72. The Lone Gunman says:

    I travel outside the US quite a bit–when will I be able to stream to my laptop overseas?

    I am TIRED of watching streaming video that is interrupted 2-3 times by “Your connection has slowed messages”. What can or is being done to end that particular irritation?

  73. Alessar says:

    I wish they’d bring back some form of the friends feature. Just once in a while I want to flag a film for other people to see. Not every time, I don’t want to spam people, but if I find a real gem (Moon, for instance) I want an easy way to suggest it.

  74. Dmente says:

    Dear netflix

    Couple of Thousands people waiting to give you money

  75. UberGeek says:

    I understand the point Netflix makes about how hard it is to caption a movie, but how hard can it be to provide a list of captioned movies? With such a small selection of captioned movies, it’s not feasible to navigate to the movie details before learning if it’s captioned.

  76. Fafaflunkie Plays His World's Smallest Violin For You says:

    As a Canadian who’s anxiously waiting for the day Netflix brings their streaming service up here, I’ll ask a few questions as well:

    1) How much for the service?
    2) Because your service will be streaming only up here, as opposed to mailing/being mailed DVDs/BDs, will the selection be better for us than for Americans? (sorry, had to ask)
    3) Will you convince Samsung to update the firmware to my Bluray player so I can enjoy your service on my TV? I know my model has the ability to do so, but the localization of the firmware doesn’t allow it.
    4) Can you provide internet service up here without the uber-restrictive bandwidth caps that will be a hindrance to using your service? I know one particular ISP who shall remain nameless (okay, screw that, Rogers) that announced lower bandwidth caps not even two days after Netflix announced they’re coming to Canada. Nice, not?

  77. parv says:

    – How do I reset taste, genre, etc, preferences? After selecting once that I really care about to “watch often”, title suggestions dwindled to 0-2. After setting most of the preferences to “watch often”, there was slight improvement in title suggestions, but still does not approach the list Before Selection.

    – “Not Interested” choice does not seem to have any effect. What gives?

    – When would there be increase of anime titles in titles available for streaming (on Wii)? I find more titles via detour to computer than from the browsing list presented.

  78. FrugalFreak says:

    This affects many Netflix, users and Hard of Hearing and Deaf entertainment consumers!

    Question: Is there a reasonable projection date of when Netflix Streaming catalog will have majority of closed captions and is there yet a way to search already enabled Closed Captioned Titles? and if not, is there going to be and when?

    we await equal access.

  79. jamisonfitz says:

    How is the Android app coming along, if they’ve in fact hired a Dev for it yet…

  80. pawnblue says:

    Will there ever be a way to request titles for Instant Streaming? Or is there a way now?

    I know that I desperately want to watch the entire Ruroni Kenshin series (in Japanese with subtitles, but I’ll settle for a dub), but there’s no way my wife will let me get 22 discs in a row of my choosing. The series stopped being produced years ago, so I can’t imagine the cost would be too high. I think there are at least 9 other people who like me who are eager to see this series.

  81. gekvanoranje says:

    On the “Rental Activity” list of all the DVDs previously rented, can you provide a link “Watch Instantly” so we know that old movies we’ve seen before are available for streaming?

  82. CyGuy says:

    If I am on a one disc at a time plan, how am I supposed to have a spare sleeve and mailer to use in case I lose the one with my movie which is the solution you give on your FAQ. Can’t you just send out a welcome package with one free sleeve and mailer to every paying customer? Alternatively, you could have done this when you mailed out the Wii disc, but that was a specialized mailer that wasn’t returnable.

  83. damageddude says:

    Why do some TV shows, especially older ones, require you to rent the disk to see every episode (like Emergency) and others don’t (like Adam 12). Watching TV shows like Lost or 24 are awesome via streaming. But I find it annoying that I have to add a specific disk of Quantum Leap, for example, to my queue to watch one or two episodes that are not available via streaming. I can understand that the studios don’t want streaming to compete with what is new, such as the last season of Lost, and that may be in such demand that people go out and buy the series, but I don’t think anyone is running out to buy Quantum Leap.

    And, in the same vain, when will you get more older TV classics like Barney Miller or 8 is Enough?

  84. CyGuy says:

    I would like to have multiple Streaming queues so that I can segregate the G and PG rated fare my kids watch, from the PG-13 and R rated films my spouse and I watch. Not having this option is one of my biggest complaints, especially since the addition of streaming on the Wii (which my family loves) but which also makes access to the streaming queue much simpler for the kids, and I’d like to feel safe letting them go downstairs to the living to watch TV on weekend mornings while my wife and “sleep in.”

    Help a guy out here please?

  85. RobSmalls says:

    Do you ever plan to give users the ability to delete an obsolete profile/queue? It’s been more than a few years now.

    • FrugalFreak says:

      I bet no,
      as long as you have a profile, they have prior business with you and can spam you to kingdom come.

  86. yellowwallpaper says:

    Is there any chance of getting a “sort” feature for the instant queue? It would be nice to be able to sort by genre, film length, rating, etc.

  87. SuperBK says:

    Would you please make some newer movies available for streaming? Maybe you could have a window where they are only available by DVD and then make them availalble by streaming. Also, I would like to see current TV episoides like Hulu does. I love the streaming on the Wii, Thanks Brian

  88. quieterhue says:

    I would like Netflix to list actual new releases in the “New Releases” section. Right now the New Releases section is full of old movies that Netlfix just happened to get in stock recently. I have to leave the Netflix site and do a Google search if I want to find out which new movies were recently released on DVD.

  89. Crazytree says:

    Why won’t you let me have more than 500 movies in a queue?

  90. lihtox says:

    When I click on the link for TV shows to stream on the website and in the iPhone app, the first 10 it shows me are
    Family Guy vol.8
    Family Guy vol.1
    Family Guy vol.7
    Dexter Season 1
    Family Guy Vol.6
    Weeds Season 1
    SpongeBob SquarePants: Season 2
    Avatar: The Last Airbender: Book 3
    Weeds: Season 5
    Arrested Development: Season 1

    How the heck is this sorted? I can’t figure it out. Would it be possible to at least group all seasons of a given show in one place, ordered by season? The way it’s set up now makes it hard for me to see (a) if there are any new TV shows on streaming that I want to see, and (b) whether all the seasons of a particular show are available, so I don’t start a show only to be disappointed later on.

  91. JayBents says:

    Are you ever going to add lists to the instant queue on the consoles?

    I got a ton of crap on my list for both me and the wife and it takes over a minute to scroll to the end. It’d be nice to break it down into playlists or something instead of just having the entire queue scrolled in line. Maybe set it up so you could have 2-3 lists that you could put stuff in using the website so I could put TV shows in one list, Movies in the other and then just have the main part of the queue as whatever isn’t sorted.

  92. Adam says:

    Why do so many seasons of TV shows have random “disk only” episodes? I run across this all the time where episode X of disk Y is disk only, I don’t get it.

    • lihtox says:

      It might have something to do with copyright issues: maybe the episode used a pop song which they don’t have the rights to stream. Copyright issues are so insane sometimes.

  93. slackfive says:

    I love watching TV series on DVD’s, but sometimes actually would like to watch several different ones. Any chance for streamed TV series, to arrange a playlist of shows or movies?

    Like Lost S1Ep2, Farscape S2Ep4, Family Guy S4Ep6… Giving people what they really want, ad hoc TV.

    Thanks for a great service! I don’t watch much ‘normal’ TV anymore (my wife still watches reality shows though)

  94. risc999 says:

    Yes…I”ve been using the streaming service for over a year now. Problem is we have 3 kids that use it as well. I’d like an option to select which person is viewing at that time, as to make the recommendations much more accurate to each person. I don’t want seperate username/password. Just maybe a pop-up window when first logging in, asking who is this.


  95. steph says:

    I am tired of getting those things in the mail that state, Thanks for Being a member! And because you’re a valued member, we are going to give your family and friends a free month! How about, give me another free month of service? Am I not the valued customer?

  96. blinkyyd says:

    My husband and I love to just watch old episodes of South Park. But because we’ve watched all the episodes, everytime we watch one episode it goes straight to the last episode of the series. Can Netflix please fix this so we don’t have to go through all 209 episode to find the one we were on? Maybe reset the plays after you have completed the entire season or have a choice to reset what was watched so it doesn’t just skip to the end everytime you rewatch a series.