Do you have a defective computer that the manufacturer refuses to repair? Emmanuel has some advice for you: take ’em to court. Facing a constantly rebooting laptop, he tells Consumerist that HP was only willing to fix it if he paid a $225 fee. Unsatisfied with this solution, he filed in small claims court, and the company offered to fix it for free. As long as he drops the case.
I took HP to small claims court, and HP now wants to fix a laptop for free.
Here is whats up, I got a HP DV6208NR laptop a couple of years ago from Best Buy. The wireless signal was having some issues but I didn’t think much of it. Then one day all of a sudden the screen wont turn on, and the computer restarts itself non stop. I did some research and found out that many if not most owners of the laptop have the same issues.
So I found a link on HP’s own website describing the symptoms my laptop was having. I call up HP saying I want my laptop fixed and they told me no, I can however pay a discount rate of $225 to fix it. I told them no, your laptop broke because of the parts HP used not from me breaking it.
After filing in small claims court, about a week goes by and HP legal team gives me a call. HP would like to fix my laptop for Free if I drop the case…..which I will do once my laptop is fixed.
Tip to your readers, fight them in court.
If you have an impossible consumer issue, consider taking the company to small claims court. Here’s how.