Over the weekend, we wrote about how Apple had decided to cancel all shipments of free iPhone 4 cases to Puerto Rico because they were “unable to ship to an international address.” Well it looks like someone at Apple checked out Wikipedia and found out that Puerto Ricans are U.S. citizens and shipping to the island doesn’t cross any national borders.
Consumerist reader Hector wrote in with the good news that he, a resident of Puerto Rico, had been sent a follow-up e-mail from Apple admitting their goof and telling him the case for his iPhone 4 was on the way.
Here’s Hector’s translation of the e-mail he received from Apple:
To Our Valued Apple Customer:
Your Apple iPhone 4 Case Program order was cancelled erroneously.
Your order has been reopened.
You will receive a shipment notification with further details once your order has been shipped.
We apologize for the inconvenience.
The Online Apple Store Team.
Customers in Puerto Rico who had requested their free case from Apple had originally been notified by e-mail that their order had been automatically canceled by the company’s online store because it did not ship to international addresses. It advised customers to “visit the Apple Store Worldwide for the Apple Store Store in your country of residence.”