A Gothamist reader’s bags didn’t show up until three days after she got off the United Airlines flight, and when they did, they looked like they’d been ravaged by the gnashing of an angry monster. The bags and contents were torn, soaked, and moldy, and several items were missing.
My money is on an acute automated baggage system attack.
Despite being a “premier” United Mileage Plus member, her efforts to get restitution through customer service haven’t borne any fruit. No wonder some frequent travelers resort to FedExing their luggage.
What Did United Airlines Do To This Luggage? [Gothamist] (Thanks to Kate!)