Facts Replaced By Asterisks In Sprint Chat Transcripts

Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it’s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript:

(The names of the agent and the customer have been blurred out)


Perhaps they don’t want people using the transcripts later as proof in the event of a dispute over what was said? We’ve reached out to Sprint for comment.