Facts Replaced By Asterisks In Sprint Chat Transcripts

Sprint has an interesting new strategy: after you do an online chat with one of their customer service reps, they provide you with a transcript of the chat, but it’s missing a few important things. Namely, any specific numeric details like dollar amounts, dates, minutes, or months cited by the rep have been replaced with asterisks. Here is one such transcript:

(The names of the agent and the customer have been blurred out)


Perhaps they don’t want people using the transcripts later as proof in the event of a dispute over what was said? We’ve reached out to Sprint for comment.

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.