Jim recently learned that Moen actually believes in the whole “lifetime warranty” thing. Or at least is willing to support their products for ten years. He writes that he contacted the company asking for a specific o-ring to fix his faucet, and instead the company went right ahead and sent him an entire new shower head.
So our Moen shower head started to develop a slight drip. I took it apart to see what i needed to replace to fix it. Simple o-ring had gone bad, not bad on a 10 year old fixture. I sent an email to Moen support, to see if they had the o-ring available.
Was told “Don’t worry sir, we will send you a complete new shower head, it is under warranty for life.” That was Monday afternoon, brand new shower head was this (Thursday) morning. Now that’s customer service!
This isn’t the first we’ve heard of Moen’s awesomeness in customer service. Keep the “above and beyond” flowing!