This morning, the general manager of Hammacher Schlemmer saw the post about The Unrefundable Headache Wrap and left his contact info in the comments section. I forwarded it on to Tanya, and she’s just emailed me back with good news.
I emailed Mr. Berns as per his offer this morning and have subsequently been in contact with a couple of representatives. It seems that they have not yet been able to determine what happened to my emails or to the item after it was delivered to their broker.
However, they have refunded me for my order and the signature delivery charge as well as offered a $50 gift certificate.