Find Out What You Can Expect Before You Call Customer Service

The website Customer Service Scorecard ranks the CSR experience for all sorts of companies, from hotels to appliances to telecoms. They’ve rated 128 so far, and here’s their top five. Do you agree?

  • ING Direct
  • TomTom
  • Canon
  • Southwest Airlines
  • Comcast

And what about the bottom five?

  • Skype
  • Facebook
  • Gateway Computers
  • Craigslist
  • D-Link

We think the inclusion of Craigslist is interesting, since so far as we know their “customer service” is basically nonexistent. Maybe that’s what gets people riled up enough to give them such a low rating.

“Customer Service Scorecard”

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.