United Breaks Guitars

When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. After all, he and other passengers watched from the plane as United baggage handlers actually threw his guitar around on the tarmac. United said they wouldn’t pay for the damages, so Carroll wrote this catchy song about how much United sucks. We think it should go in United’s next ad campaign.






In case you can’t watch the video right now, here are some sample lyrics:

United, United
You broke my Taylor guitar
United, United
Some big help you are
You broke it, you should fix it
You’re liable just admit it
I should have flown with someone else or gone by car
‘Cause United breaks guitars

Update 1: United apparently has seen the video (thanks to Chris!).

Update 2: Now that the “United Breaks Guitars” meme has blown up across the Internet, Dave Carroll has posted a video response addressing the airline’s belated offer to repay him.

(Thanks to Melissa!)

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