If a Comcast subcontractor accidentally drills into your electrical box and sets fire to your home — rest assured that the company will take it seriously. One Pennsylvania homeowner is feeling the seriousness right now. It all started when she asked Comcast to install a cable outlet in her kitchen, and it ended with smoke and flames and $20,000 in damage.
From the Pottstown Mercury:
“I called Comcast because I wanted the kitchen TV hooked up to cable,” she said, describing how the digital TV converter box hadn’t worked as planned. “They said no problem, we can do it, no extra charge.” Tyson was already a Comcast subscriber before the incident Monday.
“They drilled right into the electrical box,” Tyson said in disbelief, looking over at the side of her home where a long black burn mark extended up to the roof from a burnt electrical box and meter.
Luckily, she had a fire extinguisher handy or the damage might have been much worse. As it is, a local Fire Marshall told the paper that the damage was probably about $20,000 — and that Tyson would have to live somewhere else while the repairs are being made.
Comcast says they’re taking all of this very seriously:
“Our first priority is the comfort and well-being of our customer and dog. The first thing we did was to offer accommodations while repairs are made to the home.
“We take this matter very seriously,” [a Comcast spokesperson] said. “We are going to review the details of the fire with the contractor and local officials as they investigate.”