The Texas Attorney General filed suit against aptly named electronics retailer Conn’s, accusing the store of aggressively marketing extended warranties to customers, then doing everything in its power to avoid honoring those warranties.

The state and Better Business Bureau received over 2,000 complaints about Conn’s in the last three years alone.

In complaints, according to the state, consumers said Conn’s delayed repair appointments for weeks or months, didn’t repair items properly, ignored calls, and ultimately, refused to give refunds or replace the defective products. Often, customers who paid between $100 and $1,000 for a warranty received used, refurbished goods instead of new products, the state claims.

In complaints, according to the state, consumers said Conn’s delayed repair appointments for weeks or months, didn’t repair items properly, ignored calls, and ultimately, refused to give refunds or replace the defective products. Often, customers who paid between $100 and $1,000 for a warranty received used, refurbished goods instead of new products, the state claims.

The state seeks civil penalties for every instance of deceptive sales practices, but one wonders whether this will dissuade the company from its evil warranty-hawking ways.

Texas AG says Conn’s didn’t honor warranties [Houston Chronicle] (Thanks to everyone who sent this in!)

(Photo: ashi)

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.