@JetBlue: Twitter Faster Than Customer Service Rep

Reader Metschick needed a wheelchair for her Grandmother’s JetBlue flight. She decided to post a quick message to Twitter before calling customer service, putting it simply:

JetBlue, I need a Wheelchair!

Before she even spoke to customer service, a representative handling JetBlue’s Twitter account had responded to her, willing to hook her up directly to someone who could help.

It seems that more and more corporations are hooking themselves up with Twitter accounts to address the immediate (and über-public) concerns of the tweeting hive-mind. Has anyone else out there had a run-in with a corporate Twitter account?

Jetblue Twitter Account [Twitter]