Here’s a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because!

Cody says:

I just wanted to let you know that Logitech’s service department gets an A+ in my book. Nearly a year ago, I purchased a Logitech Harmony 880 universal remote from an Amazon reseller. I purchased a refurbished model, which offers no warranty of any kind. Well a few months ago, the remote would not take a charge any longer.

I called Logitech support, and they quickly determined that either my battery or charger were no longer functioning properly. Long story short, I received an e-mail the following day from a rep named Allan stating that while my remote offered no warranty, he was going to send me a brand new remote the next day, free of charge. Even better, he didn’t require me to return the defective unit. As it turns out, it was the charger that was bad. I’ve now got two remotes, one for each of my entertainment setups.

Only one charger, but that’s no big deal since a charge lasts a couple of weeks. I couldn’t be happier with Logitech. I will continue to be a loyal Logitech user for all of hardware needs, thanks to Allan’s fantastic service. I just wanted your readers to know that they can have 100% faith in purchasing Logitech products!

Kind of gives you a warm fuzzy feeling, doesn’t it?

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